These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Super friendly and helpful and responded to my inquiry very quickly. They were out the very next…read moreday to check the HVAC system at my house. Very honest and will use them again in the future for any HVAC needs.

Very unprofessional of the technician Mike to have sped up…read moremotor which wasn't the problem but he denied even doing it I guess that's why it wasn't in your notes. but the situation would've been dismissed. inscrutabl unacceptable

The communication was very good! This was one of the things that prompted me to use this service…read more The technician arrived on time, inspected our system and provided excellent service.

Made an appointment with him for Friday. He never showed up or called. When I called him this…read moremorning and texted him, he didn't reply. Had a woman call me from an unlisted number asking why I was calling. When I explained, she said she would have him call me. He did didn't call but later texted saying he didn't remember having an appointment for Friday. I screenshot and sent him the exchange. He never responded. Not interested in dealing with non professionals who call customers back from private numbers and don't keep appointments.

Great service, Vu is super friendly and knowledgeable. Did not feel any pressure and was very…read morethorough with his explanation even though this is nowhere near my area of expertise. Would recommend him to all my friends and family as well as anyone looking for help with their HVAC system. 5 stars all day!

WOW what can I say about Vu and his team show up on time get the job done not on the phone and the…read moreowner does some of the work not like others that take all day for a 3 hour job and charge for this time. And there was a problem with the first install and Vu made that right at ZERO cost. SO you can pay the big companies more and get less if you want but I would call these guys they do it right ?

They were able to come out the same day I called to check the AC unit…read more Edernst came in a timely fashion but unfortunately for him, he is allergic to pets so I felt bad because I knew his allergies were bothering him, especially since I had my dog with me. He checked out my unit and told me the dreadful news, that I needed another unit. He emailed a quote to repair the damages and a quote for a new unit. He did not provide pictures like other companies do but the service was great!

E was super informative about not only the issue that we called him for, but also general…read moremaintenance for our HVAC system. Kim was also very helpful in coordinating our appointment. I will definitely be reaching out to E & K again!

This company knows what they are doing. They have found problems twice now where no one else…read morecould. Another company was going to charge us more than $5000.00 to replace a motor that was 2 years old. Colonial came right out when I called after 5:00 o'clock and looked at our system. Then came back with the parts needed the next morning and we were in business by 10:00 am for $600.00. We are a business with a special AC system where the equipment should be kept at a certain temp. Awesome!!

From the owner: With over 50 years in the business, we are a full service heating, air conditioning and…read morerefrigeration company. A Bryant Factory Authorized dealer, we sell and install the best in HVAC and indoor air quality products and specialize in preventative maintenance to keep your comfort systems running smoothly and avoiding costly repairs. Call us for residential and commercial installation, repair, and replacement. We offer emergency service 24/7 with NATE certified technicians. Products: Air Conditioners, Heat Pumps, Fan Coils, Gas and Oil Furnaces, Boilers, Packaged Units, Hybrid Systems, Geothermal Systems, Ductless Mini-Splits, Thermostats, Zoning Controls, Air Cleaners, Humidifiers, Ventilators, UV Lights, CO Detectors, Water Heaters Services: Installation, Upgrades, Replacements, Preventative Maintenance, Service Contracts, Repair including 24 hour Emergency Service, Extended Warranties, Parts, Free In-home estimates, Duct Sealing, Sheet Metal Fabrication, Commercial Refrigeration

I finally got a positive response. Thanks Mr Tillery I…read morefinally received a receipt for my payment. Let's hope my maintenance visit goes off as I hope with prompt and efficient service. I want to give a positive review.

R Tillery was a pleasant surprise! I had been getting the runaround from a warranty company who…read moresent an incompetent vendor out to fix our A/C repairs recently. I made an appointment on a Friday through my warranty company and the service vendor they assigned couldn't come until the following Tuesday. August in Georgia is no joke. The vendor ended up not fixing anything on Tuesday, but added 2lbs of freon and left. No inspection, didn't check the furnace, didn't come in to check the vents, nothing. So on Wednesday, once the A/C went out again I followed up and made an another appointment, this time we were set for for Friday. The second tech the vendor sent tested the freon and saw that it was empty even though they had just added 2lbs 3 days ago. So the second tech did some test and started packing up. I asked what time he'd come back so that I could be home and he indicated the test takes 48-72 hours to determine where the leak is. I'm not a HVAC professional, but that sounded odd. Once the second tech left without attempting to fix anything, I started calling around and found R Tilery's website. I called to see if I could make an appointment and Ray himself picked up and said he could come later that afternoon. Wow, same day service, what a novel idea. You'd think if I told the vendor my warranty company used that other company's can make same day appointments it would make their heads explode. Ray showed up a few hours later, took the A/C unit apart quickly and inspected the inside and found oil in the bottom of the unit indicating a leak. He tested some gas in the line and we could hear the gas leaking from the unit. So it took Ray all of 15 minutes to do what two different techs could not do in two separate visits. Ray was great, I should have called him first. Don't be like me, call ray first. We will be calling him again if we are ever in need. Thanks Ray!

Bob does great work and is very dependable. I would highly recommend his expertise for any of your…read moreHVAC needs, it's done right the first time.

Bob deserves more than five stars Dependable very experienced .Would not call anyone else…read more Angus Mixson

Service is excellent. I get text messages before appointments and when the tech is in route to me…read more The tech is on time and checks out everything. Super professional!

Made an appointment the day prior and happy they could come out right away. Technician was delayed,…read morebut company kept me apprised. Chris was here after regular hours and thoroughly completed his furnace maintenance. First time using these folks and pricing was great for annual maintenance program. Will continue and recommend.