The M&J team arrived early and were efficient and friendly. The hose from the street to the carpet was long enough - that had been a concern. It took over 24 hours to dry which was ok, but I was hoping it would have been quicker. Now I know for next time. read more

Easy to communicate with, quick, and very efficient. I have a very narrow spiral staircase up to my second floor and they were able to handle it with no problem using a long hose. My hunting cat left us some nasty surprises on the carpet, and there was also a significant amount of rat poop which I was hesitant to clean myself because bleach would stain the carpet, and they took care of it all! See before/after photos for the stains they removed. The price was quite reasonable. One thing to note is that they did raise the price by about $50 compared to the initial quote when they arrived, which I found still to be very reasonable given the state of my carpet, but worth keeping in mind when you get an estimate. They also did not initially clean the area under a small couch, which other cleaners have cleaned in the past (it's quite a light couch, you can push it to the side easily). When I called about it though they came back right away the next day to get that area. Overall great service and value, just make sure to double check ahead of time if you need cleaning under furniture and keep in mind the quote is just an estimate! read more

M & J Carpet Cleaning - After cleaning - Carpet Cleaning Near Me

Really bad experience with this company. I have a two bed apartment and they spent an hour cleaning. It initially looked ok but as it dried the stains started coming back. Dabbed at the stains with a paper towel and was able to pull up lots of dirt on multiple spots. Additionally they didn't extract almost any water and my apartment is still damp after two days. I did exactly what they said and it didn't work in terms of drying it. Also in many areas it feels as if there is still soap in the carpet as it is very tacky. I reached out explaining what happened and they refused to come back and fix it. They only spent 1hr in my apartment and charged me $400. They did not tell me any potential risks of cleaning in my apartment. I have hired steam cleaners before and have never had this issue, additionally if I had issues with persistent stains they had come back with no additional charges. Overall, they did the absolute bare minimum and I would not recommend them. read more

M & J Carpet Cleaning - This is me dabbing my carpet after they left and pulling up stains. - Carpet Cleaning Near Me

Very fast to respond and help you with your service options. Great customer care and support. They try to bend over backwards and help even with scheduling conflicts- they somehow try and make it work. Great folks. read more

Two guys came to clean my sofa/ottoman and rug. They were very professional and timely. They gave me a quote ahead of time and communicated any potential concerns about stains and types of fabrics beforehand. We will definitely have them back for future cleaning needs. read more

Extremely unprofessional and frustrating experience. My appointment was canceled before the technician even arrived, with the explanation that there was "no parking." However, I had clearly communicated in advance that the garage has a height restriction, but guest parking is available, and there is also street parking directly in front of the building that can accommodate a cleaning truck. Despite being provided with these details ahead of time, they still refused to proceed with the service. This points to poor communication and a lack of willingness to follow through on scheduled appointments. At no point during booking was I informed that parking limitations would prevent service. Canceling last-minute -- even after confirming viable parking options -- shows a lack of professionalism and respect for the customer's time. I had already arranged my schedule around this appointment, so this was a complete waste of time. I would not recommend this company based on reliability and communication. I expect a clear explanation and an appropriate resolution for this inconvenience. read more

Friendly good people. On time. Reasonable rates. They were open to large and small cleaning requests.

I had them clean my sofas and my living room carpet and they were really professional. I noticed a huge difference in my sofas and the living room carpet. They do an excellent job and I will definitely hire them again. A great company and their prices we're really acceptable. Thank you so much. You guys did a great job. read more

In my experience, this company was responsive, efficient, and does great work. I inquired via Yelp for a cleaning service for the next day or two, and they responded pretty quickly. At first, they couldn't come at a time that was ideal for me, but after a quick phone call, they agreed to come at the time I needed. They arrived early, answered all of our questions, quickly set up, and did a wonderful job of cleaning our old, patchy, pet-stained carpet. It was a smooth and easy process. I would definitely recommend and use their services again. read more

M & J Carpet Cleaning - The carpet looks much better after the cleaning. - Carpet Cleaning Near Me

Nice folks but they use a lot of water which tends to wick up old stains. Did their best but had to call a different company that uses encapsulated system. read more

Excellent; both the service and product! Product being the final result. Thanks guys! read more

Great price Miguel and team are the best! i have been using their service for years even after moving. carpets were dirty before now after M&J did a deep carpet shampoo carpets look brand new! Don't hesitate to use them! highly recomended !! read more

Excellent work! Excellent customer service! Honest team! Happy with the results. Highly recommend them

They were excellent! Excellent! Arrived on time and did a thorough job. I will absolutely call on them again to steam cleaned my sofas!!

I don't enjoy leaving a bad review, but I will do it to encourage honesty and accountability. I had a sofa cleaned and they ripped a hole in it. I have before and after pictures. They refuse to claim fault or offer any reimbursement. Even if the cleaners were not aware, there's a picture before and after. I don't really think any discussion is needed. I'd take your business elsewhere. read more

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Communication was fine but then there was a last minute price adjustment which did not feel warranted.

Great service. Quick to get appointment and quick to do the job. Helpful in scheduling.

Very nice technician arrived on time. He cleaned the rug & a hall runner. Very pleased with his work read more

Do not hire this company!!! Extremely unprofessional. They booked our cleaning appointment for 9am on a Monday and cancelled at 11pm the Sunday before, leaving us no time to make other arrangements. Just "so sorry" and left us completely hanging. Avoid. read more

I used this company a week ago to clean my large area rug. They came out, set up, sprayed the rug, did a pass with the vacuum, and was done in about 10-15 minutes. They told me to run my ceiling fans and leave my door open and the rug should be dry by the next morning. Unfortunately, it was not dry and began to mildew. The smell permiated my entire home. I reached back out and they came back to do a "light" cleaning of the front and back of the rug. This time I was told it needed to hang on my fence outside overnight. Well, I brought it in this morning and left to run a few errands. Came back and that musty, mildew smell is back throughout my house. I just rolled up the rug and threw it on my porch. It's ruined and now I have to buy a new one. I'm really disappointed that this is the outcome but now I know to not use another service again. Gave two stars as they did come back out. read more

They did an excellent job making our rug look SO much better! very thankful and would gladly recommend. Will call them again.

I reached out to M&J after a strong nesting urge to clean my couch hit me yesterday. As my baby is due later this week, I wanted to make sure that my couch, where we will likely spend most of our time home, is as clean as possible and free from pet hair and other yucky stuff. Miguel and his son came by first thing in the morning and were in and out in an hour. Couch looks clean and they were very kind and communicative. The price was very reasonable and I'll definitely reach out in the future for another cleaning. Thank you! read more

My call was returned promptly. Jonathon arrived with his associate, assessed the rug and upholstery to be cleaned and got right to work. They were thorough, professional, quick and I could not be more pleased. I highly recommend M & J and will call them again. read more

Quick response time and friendly tone; easy to work with; high quality work at an affordable price

Overall, great service. The communication is professional and prompt. However, to echo some of the prior comments, they do add on costs to the initial quote. They do let you know about these costs ahead of time (one was following the initial quote and the other was on the day of service). While their initial quote is one of the lower if not lowest of Bay Area local options, the final price ends up being similar if not higher than some others, so would recommend keeping this in mind as you compare quotes. For example, if you live in an apartment complex that does not have parking in close proximity to your unit, as of mid 2023, there is an additional $30 charge for use of a portable device. There was also an extra $30 charge for use of pet cleaning products. read more

They are reasonably priced, arrived on time and they were very courteous and efficient.

Excellent cleaning. Competitive pricing. Excellent communication. Photos speak for themselves. read more

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You spend a lot of time in your bed - if not, prioritize getting better acquainted - but when you start feeling gross about the sheets, or the cover, you simply wash it. The couch probably comes in second in terms of Most-Utilized-Piece-Of-Furniture but sadly it's not easy to clean thoroughly. Spot clean? Sure. Febreze to conceal the smell? Yeah. But probably disinfect and scrub down? Well, that requires an expert(s). This is where M&J comes in! I received a super fast response to my quote request ($99 for couch cleaning + $30 fee for the portable equipment) and a same day availability! They were $50 cheaper than other service providers. In the end, I'm super happy. They showed up on time, did the job within 30 minutes or so, left no mess behind, and were courteous and transparent throughout the process (some stains are like scars, they're here to stay). Solid company! read more

The service technicians were professional and kind. I was fortunate to find them on yelp.

My pup got sick on a Saturday night, and unfortunately my area rug needed immediate attention and cleaning to mitigate staining and odor. M & J Carpet Cleaning responded with a quote immediately and sent a team over first thing Sunday morning. Miguel and his son consulted on everything, including how far I was willing to go to fully restore the rug. Photo below shows the excellence of their work, and further, that they went so far as to remove the rug for cleaning and hang it outside for drying. Highly recommend this business and will definitely return should I need service again! read more

M & J Carpet Cleaning - Rug after cleaning. Pup is fine, by the way... - Carpet Cleaning Near Me

They worked on my carpet all throughout my house. Excellent people. Very professional work I recommend them.

I contact several companies via Yelp projects and M&J was one of the few to reply quickly and intelligently. They gave me a quote for cleaning an 8x10 wool area rug that was reasonable. They had many great reviews so choosing them was easy. We scheduled a date and time. They contacted me during our time window to say they were running about 15 minutes late which was fine. While waiting I for them I put the rub on top of a drop cloth in my driveway to keep the rug clean. While unrolling I discovered the rug had several dark mold stains from being stored in the garage. Once they arrived I was quickly informed that the rug could be cleaned but the stains would remain. I decided not have it cleaned and gave them a few dollars for their time. Another company may have been able to remove the stains but the price would have exceeded the carpet's worth. In the end, my review is based upon great communication and an honest expectation before work began. read more

On Wednesday I contacted this business for service. I was given a date for Friday and a time. I contacted them again on the day they were suppose to arrive only to find out that they had to cancel and can't come until Tuesday! I rearranged my home and schedule for them to come Friday. My Husband and I took off work for this job. No other company was able to come same day with short notice so we will have to take more time off to get this done with a better company. This is so frustrating and unprofessional. If I hadn't contacted them to give my address I would not have known they weren't coming. I'm so furious right now. Shame on them for wasting my time. ****the response is LIES! He confirmed that he would come between 12:30/1. I found it odd that he didn't ask for my address on the day of service, so I, THE CUSTOMER asked "do you need it?" And our first point of contact was indeed Wednesday. And no you did not do the service because your communication is horrible. read more

On time, easy to communicate with and service was great. Both technicians were professional and kind. Would definitely use again. Before and after pics speak for themselves. read more

M & J Carpet Cleaning - After our sectional was cleaned. - Carpet Cleaning Near Me

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M&J were very communicative from the start, were by far the most affordable company, showed up on time, were quick and professional. A note to others like ourselves. We live in a rental so hadn't had our carpets cleaned in many years. We suspected that the gray layer of dirt was pretty much the only thing holding our carpets together, so once the carpets were cleaned and the top layer of soil was removed, many stains emerged. Upon extensive online research, this seems to be a common situation and it's no fault of the carpet cleaner, but if you haven't cleaned in years, do know that you may end up with significantly more stains after the fact, especially if you treated them with lots of water and solvents at the time as I did. In addition, though the carpets felt dry to the touch, when I walked on them barefoot they felt quite sticky, which turns out was just an issue of time. After another day of drying they were fine, and though I freaked out and messaged Soledad multiple times, she was still willing to have them come back and rinse our carpets. In this case I was the inadvertent asshole and they were professional and accommodating, so they deserve more than 5 stars!! read more

TERRIBLE! AVOID! Tried to come to an appoitment a week ahead, then 4 hours before. Then when Came to an appointment, tried to upcharge and when I okied it but said will not get you a good review, I got an argumentative call from the office saying I never communicated anything with them which is not true and left with no job done last day of moving out. Didn't even help my wife tried to call and have them come back for whether price they wanted. It's ok they are other more reputable cleaners can come on same day appointments on time. Adding screenshot to proof I'm honest and they are not. The appointment was clearly confirmed multiple times. And calling someone dishonest is just reflection of self. I was also THREATEN with being called POLICE on me for expressing my disappointment for making my move out even harder as the other carpet cleaner agreed there was no reason for an upcharge as carpters where clean as we didn't wear shoes and it was just formality required by landlord to move out. read more

M & J Carpet Cleaning - Carpet Cleaning Near Me

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Great experience with the team. Both gentlemen were super nice and did a great job. Will def use them again.

Left some obvious spots that are still in the carpet. Not as thorough cleaning as they claimed it would be

Good communication and customer service. On time. Checked back after. Nice work which they stand behind. Very nice people.

Today, I had the very best service by this carpet cleaning company. Everything was absolutely outstanding. Alex was courteous and fast. As a senior he was kind and and did not try to take advantage of me. Please use this company, you will be glad you did. read more