My husband and I booked three weeks at this vacation rental home in Surprise Arizona - March 16,…read more2013 to April 7, 2013. We had our children and grandchildren stay with us during most of that time. We paid $4800 rent and $700 damage deposit in advance of our visit. When we arrived on Saturday 16th March, the water in the pool and spa was cold and the pool heater was broken. We advised the homeowner immediately by email and phone call. The following Monday, March 18th we called the manufacturer of the pool heater and received the name of a qualified repair company in the area. We arranged an appointment for the service call on Tuesday, March 19th, to diagnose and fix the pool heater. We advised the homeowner of our actions and she subsequently CANCELLED our service call. After daily calls and emails, a "handyman" arrived on March 21st to look at the pool heater. This self employed handyman had no knowledge or experience in fixing this kind of equipment and actually caused further damage to the heater. After daily calls and emails and no effective action from the homeowner to fix this problem, we called a qualified pool heater repair company and had the pool heater fixed. We paid the repair costs. The pool heater was finally heating the pool on March 28th - 13 days after we arrived for a 22 day vacation. We left the Arizona home with absolutely no damage or excessive cleaning required to the property. Upon our return home, we advised the homeowner that we would wait 14 days for a complete refund of our damage deposit and the repair costs before taking further action. To date we have received nothing from the homeowner. The homeowner was ineffective in resolving this simple issue during our three week stay. The homeowner has not refunded our damage deposit, now three weeks since we departed. If you rent this property and expect it to be as advertised - buyer beware.

Ion Property Management is a great company! They know exactly how to do the best job and are very…read morequick to take care of your home the right way! Nick & Ashley are awesome and really know their stuff! I highly recommend using Ion!

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

We came for a staycation which we are owners have a timeshare with Blue Green. We enjoyed our…read morelittle stay but one of those days we had to go talk to our timeshare staff which they wanted us to upgrade what we have. The guy did get upset because we didn't upgrade what they wanted us to, but that's all we could afford. The only thing I didn't liked is that they were pushy and come on. We already bought something and we can't upgrade and they get upset. But our room was cute like a small one bedroom apartment. We enjoyed our staying we walked around the whole resort. There's a lot of stuff to do. Just make sure you bring extra money. We are going back so we can enjoy other things that they have since we only stayed on the weekend. We were able to go to the adult pool and they were having a game where it was called name that tune it was fun. Got to meet other people and then that poor for adults only they had a bar. The guy was super friendly. We really enjoyed our time besides the guy who got mad at us for not upgrading our timeshare. We got a $75 gift card for buying a timeshare but the guy just gaved us the gift card and walked away and didn't say much to us after we refused to upgrade. Other than that resort was nice.

This was our first stay at Cibola Vista, and I must say, I was impressed with the grounds and…read moreaccommodations. Everything I experienced was clean and well kept. There are so many negative reviews that I was a little concerned. But our room was updated, clean, and everything was in working order. The pool was amazing, with a slide, and a huge hot tub. A lot of the negative reviews were about the owner updates, which we always opt out of. I will say that they called three times before our arrival to see if we would like to have an update while we were there. I said no, so eventually they got the hint. So I can see them being aggressive. I'm glad I didn't have to deal with that. The resort is beautiful, but there isn't much to do right around it. Most activities would require going to Phoenix which is about 40 mins away. Just keep that in mind when planning. We enjoyed our stay at this resort.

Great service. Everything worked. I rented a trailer to tow…read moremy car back from California. The trailer was ready when I had it reserved. It was in good condition. It was great to have a quality trailer driving over the mountains from San Diego. I had no issues with anything. From the front desk to Curtis out back, just an all around good experience. I will certainly use them again and recommend them.

Closes @1600 but doors are locked and everything pulled off the street @1540 when they say they…read moreclose @1600 they are gone don't bother coming in @1600 I came in 1540 and was turned away and said come back the next day that they were closed and no one was going to help. So idk if the hours need to be changed or get better staff who actually close when the store says it should be closed

I usually stay at Marriott properties but wanted to venture out and booked a room at this…read moreStaybridge. If you have pets or travel with pets, this place might be ideal for you! I'm highly allergic to dogs and cats, and I didn't realize this hotel was so pet-friendly. I had an allergic reaction the first night, coughed heavily, took my inhalers and Benadryl and thought I could get through the night. Jessica at the front desk was helpful when I asked to be moved to a room that didn't have pet visitors, but she said there are no rooms like that. Pets are allowed in all rooms. She had housekeeping clean my room, vacuum, and change the air filters. Unfortunately, I continued to cough and needed meds all week, and just limited my time in the room as much as possible, which was only to sleep as I'm at work all day. In retrospect, I should have changed hotels. I'm grateful to Jessica for her help though. On the plus side, loved the pool and hot tub, although guests smoke outside so that's rough if you are sensitive to smoke. Breakfast was very nice. Free, plentiful, nutritious. And there's a soda fountain at the breakfast bar with Diet Coke, which I can't get at Marriott properties. Jason at check-in was especially friendly and welcoming. A good stay, except for the allergic reaction. I won't stay here again for that reason, but if you aren't allergic to pets this is a fun option with a great pool and free hot breakfast!

We stayed at this hotel while attending a Bruno Mars concert. Check-in was frustrating because we…read morewere told our room wasn't ready and that we would receive a call when it was available, but no one ever contacted us. When we returned later, the room was still not ready. The manager seemed stressed and the check-in process felt unorganized. On the positive side, the buffet was amazing, the breakfast was great, and the room was pretty clean once we finally got in. The rest of the crew provided excellent service and were very friendly throughout our stay.

Over the last few months, I have interviewed half a dozen vacation management companies in search…read moreof a great parter to manage my property in Old Town Scottsdale. All of the other companies that I had spoken with were experienced and knowledgeable, but nothing about those conversations left me excited about partnering or gave me the confidence that they would manage my property with the level of attention and care that I expected. I felt like my house would just be one of the thousands of other properties they manage across the county. They cared more about getting the sale than working with me to develop a tailored strategy for my home. I set up a call with Ellie (Owner) to hear what she had to say and learn more about her approach to luxury vacation rental management. It immediately became clear to me that Ellie knows exactly what it takes to not just do well in a competitive market such as Scottsdale...but how to excel and produce extraordinary results. Ellie provided guidance and what it would take to get my home to appear in the top search results, generate the highest possible nightly rates, provide a full service luxury experience to guests, top reviews, and a management team to support the entire operation so that I can be a completely hands off owner. She backed up everything she said producing reports with 24 months of property performance on all of HomeSlice's existing properties. I not only hired HomeSlice to manage my property, I hired Ellie to do the entire interior design and I am SO happy I did. Her design was incredible and she put 100% of everything I needed for the home in my shopping cart...only thing I had to do was make click "buy". The #1 thing I learned during this entire experience was to not go looking to hire a property management company....look for a partner you trust and one that will produce results. I found that in Ellie and her team at HomeSlice.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

I've been working with Kim McGill at Rentals America for several years, and she has been absolutely…read moreoutstanding. Kim always communicates quickly and clearly about any potential repairs, tenant concerns, or HOA notifications, which gives me tremendous peace of mind as a landlord. She also performs a thorough six-month check of my rental property to ensure it's being well cared for, and she always keeps me informed of anything I need to know. Kim is professional, organized, and incredibly conscientious. I truly appreciate the level of care and attention she gives to managing my property. If you're looking for someone you can trust with your rental home, I highly recommend Kim McGill. She's fantastic.

Diana managed our property for three years. Best decision we…read morecould make. The relatively small monthly fee was worth every penny. No headaches, no worries, and no hassles. We were fortunate she found excellent tenants. Repairs required during the three years (water heater, garage door, plumbing), were done at reasonable costs and with no effort on our part.

Dave and his team have helped us plan 2 cruises! One which was last minute to the Mexican Rivera…read moreand another one to Alaska which got postponed due to pandemic. Both cruises were awesome but Dave and his team HELPED us every step of the way. Starting with recommendations and providing us many options. Additionally, since the Alaskan cruise was postponed twice.... The amount of change, information received from cruise, and my million questions ... Dave helped us through it every STEP OF THE WAY!!! Amazing care for his customers and great communication through out it all!!! I HIGHLY RECOMMEND!! We will be using again to plan another trip and Dave and his team will be our GO TO team for our vacation plans!! And if you want a trip of a lifetime BOOK A CRUISE TO ALASKA!!

We went on our trip at the beginning of July and I'm now ready to provide an update. We had the…read moretime of our lives and Jim along with Ride the Wave were a big part of making it happen. We had some issues with 2 tours that we booked through Ride the Wave and Jim was fast to respond and assist. One of the tours we ended up having to cancel due to scheduling issues. I reached out to Jim to let him know and he worked on getting the refund process started right away and I received a confirmation email from the tour vendor the same day. We're now just waiting for it to get credited back to our card. The peace of mind of our trip being taken care of by professionals is invaluable. I can't recommend enough going through a travel agency for big trips because you just never know what could happen. Ride the Wave is as good as they come and I'm looking forward to using their services again for our next big trip!