The last two reviewers gave EasyRent great reviews. I like to see how like them after a few years…read moreof dealing with them (or rather not dealing with them). We rented from them for over 4 years. During that period, we called them twice with issues. The first time was to do with the central air conditioning unit. No one ever returned our phone call. The second time we emailed. The garburator stopped working over the weekend (things always break down over the weekend...). We got an email back on Monday saying they could get a plumber out but it might be at our cost if the issue was caused by us. So I researched online and fix it myself. The apartment was brand new when we moved in. After 4 years, there were a bit of wear and tear as one would expect. Not to mention, we thought we took care of our home compared to other apartments in the same building (we viewed other apartments since we wanted to stay in the same building). When we gave notice to move out, Easyrent was all of sudden a fly on s**t. We were given a long list of items to clean before moving out. We have a pet, so after a showing, we got a call warning us about the pet smell and the state of the carpet which it had to be professionally cleaned (a receipt must be shown to get our deposit back). Fair enough, on moved out, we hired a professional cleaner to clean everything in the apartment including washing the balcony and the parking spot. We were getting that feeling that no matter what we did we were not getting our full deposit back (which will be a first for us). We were pretty sure they wanted the apartment to return to its brand new condition like 4 years ago. Is that reasonable? During the inspection, all was good but a few walls where we had hung pictures and shelves that needed re-painting. Yes, patching was not enough, we had to re-paint for about $100 to $150! But the inspector said she would speak to the new tenant whether he cared. I said no problem and thanked her for helping us out. We ended the inspection with her telling me Easyrent had 15 days to return our deposit. A few days later, I got a call said the new tenant complained about the pet odour and we might be charged $150 for an ozone clean. Again I said no problem. 11 days later, I got a call said the new tenant was now complaining about the dirty blinds, but they would let go the pet issue. Why wasn't this brought up at the initial inspection? We got charged $150 for the blind clean. But not before, we were told we were getting off easy since the owner had to pay over $400 for re-painting. Remember I was told $150 would be charged for repainting, now apparently it will cost $400. When we questioned the inspector on anything, she quoted the tenancy act. Honestly, we didn't know much about the act. I just took her words for it since she was the professional. I absolutely didn't have a reason to believe she was telling me lies. But if that is way the act is set up, someone needs to fight to give tenants more rights. Especially when BC housing ownership is so expensive and most of us are renters. We were never late on our rent and obviously cost Easyrent nothing while we were tenants. All they did was just collected our rent cheques. Nothing above or beyond. We thought we kept our apartment in good condition especially after the professional cleaning. We were even told by the inspector we were good renters and to come back to them whenever. We didn't enjoy the BS from Easyrent weeks before and after moving out. My advice is don't rent from Easyrent, but if you already rent from them, don't ever move out.

EastRent is the most INCOMPETENT company/organization/team I have ever had the misfortune of…read morecontacting to try to rent a property. I should have read the reviews before being exposed to their UNBELIEVABLE UNPROFESSIONALISM, their INCOMPETENCE, their ARROGANCE and their LACK OF BUSINESS ETHICS. I am a homeowner and a landlord myself and I teach a course on "Communication" at the university. I made an offer on a rental (as a part time city residence for myself) and THEY ASKED ME TO SEND COMPARABLE LISTINGS!! They did not receive my web application, I asked them what happened and Santam, the office guy, said I should send personal information and my Bio BEFORE they could send me a formal application. In the meantime, Maryam, who was working outside of the office and responsible for showings, kept texting me asking when I'd like to see the condo. I finally called and asked what kind of racket they were running and let them know that my realtor would contact the owners to advise them of their incompetence! Considering this tough market that is overrun by rental units flooding the marketplace, it is unconscionable to both operate and to treat a potential client in this manner. I advise you to read all reviews before dealing with EasyRent Real Estate Services!!!!! By the way, they asked me not to write a review....

Carlo and his team were very professional and helpful when we rented out our condo. They looked…read moreafter repair services when we were out of the country, advised us on insurance issues, and carefully screened our renters. Tasha was particularly helpful during covid and helped out with communications with our tenants. She took a personal interest in taking care of everything. We felt our condo and tenants were in good hands with the Sutton Group Del Mar Realty.

I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

As a new home buyer, Tina has taught me the ropes and has been extremely patient with helping me…read morefind the right home. Although I was learning and understanding what I need to do as a buyer, Tina has shown a great duty of care and professionalism in handling the whole process for me. I didn't have to worry, as I knew she would take care of everything from negotiating an excellent price, making sure I found a home with value and making sure the process went smoothly. I highly recommend all my peers and clients to Tina as their Realtor. Thanks again for all your work, Tina, and I look forward to working with you again!

From the owner: Tina is a trusted real estate advisor specializing in Downtown, North Van, West Van, & surrounding…read moreCoquitlam areas. She is proud to service her clients in both English and Farsi.

Unprofessional, High Turnover, and Pure Incompetence If you…read moreare looking for a professional firm to help your council navigate the day-to-day business of a Strata, look elsewhere. At Colyvan, property managers change faster than anywhere else I've seen. The name on the email doesn't even matter--whether it's a junior manager or the managing broker themselves, the result is the same: absolute incompetence. They are consistently unable to handle basic affairs or provide reliable guidance. Do not engage this organization for your Strata management. Save yourselves the headache and hire literally anyone else.

Rude dismissive condo management. Communications are usually rude, blunt and bossy…read more Nothing good about this overpriced, non existent company!

I had worked with this office for 7 months they was friendly and they answered me when I want a…read moreservice Helpful team

They are basically legal frauds, and I strongly advise everyone to stay away from them as much as…read morepossible. If you want to be scammed be my guest. I made the mistake of renting a unit online based on their polished marketing, only to find it in an uninhabitable condition upon arrival. Throughout my one-year lease, I dealt with persistent issues including a lack of heating during the Vancouver winter, electrical hazards like sparking outlets, a screaming and oily kitchen fan, and broken window locks on a second-floor unit that compromised my safety new Gastown which is not nice. Incredibly, they even broke one of the locks themselves while showing the place, yet had the audacity to accuse me of breaking it during our legal hearing. I also spent a full month with a broken fridge before it was finally replaced. In the first month, I talked with one of their employee to leave as I could not continue to live. She convinced me saying when my wife arrives in couple of months we can look houses together. She noted I won't be charged penalty leaving early. I thought I could bear these awful circumstances. By the 4th month, the situation became unbearable as management completely ignored my continuous complaints about a major neighbor noise issue involving heavy bass music that blasted from midnight until the early morning hours. I could barely sleep. I used ear plugs which were not helpful for bass, so I used airpods noise cancellation all the time even while sleeping. When I finally told them I wanted to leave because of their negligence and the lack of functional internet, they tried to pacify me by installing Starlink. However, this turned out to be a complete scam; they made the network public, allowing over 20 devices to connect and making the service unusable for me. If you wonder about the neighbour's noise... they didn't even bother to solve it. Throughout this entire ordeal, I faced constant threats and unprofessional behavior from staff members like Swaliha and Pratik. I eventually took my case to the Residential Tenancy Branch (RTB) with over 70 pieces of documented evidence. However, because the hearing was on May 4th and my lease had recently ended, the arbitrator ruled that I couldn't claim many of my rights as an active tenant, resulting in the loss of most of my security deposit. They couldn't even present any evidence at the hearing. Yet I became the one who lost. It is staggering that despite numerous public complaints, government institutions allow them to continue using legal loopholes to prey on your hard-earned money. They should thank very much to government institutions for covering them. Being a tenant should not require being a lawyer. I spent so much time and stressed you cannot ever imagine. Save your mental health and your finances by avoiding this company at all costs. Do not trust the system which won't protect you or do very least. This company's 'business model' relies on deceiving people, and exploiting laws. That owner, Anoop, I can see him drinking his mojito on an island with the money he stole, while unprotected tenants are being ripped off by his minions in the Plan A offices. And I'm spending even more of my time writing this hoping it helps someone out there like you.

Sometimes I find that Strata Property Management Companies create their own rules. One I moved into…read morein Coquitlam sent me a demand to pay my maintenance fee and I had barely just moved in. I showed the Council President that note and she contacted them and said "no, the man just moved in, give him 5 days to pay. Strata should be the ones to tell the Property Management company what the owners want and not the other way around.

Poor Communication and Unfair Handling by Rancho Management Services (Francis Yeung)…read more I am writing this review based on my personal experience with Rancho Management, specifically dealing with Senior Strata Agent Francis Yeung, in handling a visitor parking infraction at Moda Strata (6638 Dow Avenue). Lack of Acknowledgement or Interim Contact: On April 24, 2025, I received a Notice of Infraction for a guest's vehicle overstaying in visitor parking. I replied promptly (on April 25, 2025), apologized, and asked for guidance. Despite multiple follow-up emails, Francis Yeung never acknowledged receipt or offered any interim communication (phone call or meeting) for over a month. During this period, there was no courtesy warning or reminder that could have allowed me to correct the issue early. Delayed Decision and Heavy-Handed Fine: After more than a month of silence, I received a "Notice of Decision" imposing the maximum $200 fine without any prior discussion or warning. For a first-time, unintentional overstay, this felt disproportionately punitive. There was no explanation of why the Council waited so long, nor any transparency around how the decision was reached. Unresponsive Representative: My agent emailed again Francis Yeung seeking clarification or the chance to discuss mitigation, but received no reply until after the fine was already imposed. This unresponsiveness undermined any trust in the process. No Opportunity to Rectify Before Fine: Had there been a simple phone call or concierge alert on the day of the overstay, I would have moved the vehicle immediately and avoided any penalty. Instead, the process was entirely reactive and impersonal. Impact & Recommendation: The lack of timely communication and immediate imposition of the full fine gave the impression that Rancho Management (and Francis Yeung) prioritize strict enforcement over fair, community-focused resolution. I do not recommend Rancho Management Services for strata management if you expect reasonable dialogue or human-centered handling of minor infractions. Constructive Suggestion: Strata management should implement a courtesy warning step (e.g., concierge alert or phone/email) before issuing fines for first-time or borderline infractions. Better responsiveness from agents like Francis Yeung would prevent frustration and costly appeals. This review reflects my direct interactions: prompt replies on my side, but no acknowledgement or discussion from Rancho Management, followed by a delayed decision and maximum fine. I hope Rancho Management improves their communication protocols and handles minor issues more fairly.

Quite surprised with the number of 1-Stars review on Yelp for AWM Alliance…read more Took a gander through them and it appears many are blaming AWM Alliance for issues with the building (for example one blaming management about bed bugs infestation in their building and noting that management does not inform new tenants about the infestation upon moving in) or Strata itself (for example budget overruns, or the building manager's behaviour); they are just a property management company. Currently staying in a building managed by AWM Alliance and it's been pretty good - the building is new and WesGroup properties does do a pretty good job. I had once instance with a noisy neighbour (blasting rock music for hours on end. I wasn't concerned if it was an occasional occurrence but it was fairly regular with vibrations through the unit.) and approached the property manager via email to detail the concerns. The communication I receive was prompt (within 24 hours - they aren't superman/woman, managing many requests - it's important to have realistic expectations) and professional. The property manager at the time was Matthew Lesniak, and detailed the process of the Bylaw Violation. There were several back-and-forth communication required as the neighbour was fairly persistent and inconsiderate. At all points communication with the Strata Management was courteous, prompt, and professional. In total, there were about 30-50 emails (back & forth) and 5 bylaw violation reports; I tried to deal with the assistant strata management agent Brittny (who was equally pleasant and friendly in communications) as I was concerned about taking his time with more pressing issues he might be dealing with. (As much as the noise disturbance was a dis-amenity for myself, it wasn't very important in the scope of things.) Attempted first with a warning then a fine. (Was informed the next step was the Civil Resolution Tribunal which thankfully wasn't required.) The noise disturbance thankfully stopped a month later, after the fine. (Has been fine for several months now. Unfortunately, this same neighbour has hosted a loud party late into the night - 2 AM - with guests conversing loudly in the hallway. This was September 16th - just as COVID19 cases were spiking in BC; knew the date as had a bylaw violation report that I had prepared to send should it become a recurring noise problem. Didn't plan on submitting a report unless it was a persistent problem - but wanted to properly document & record any occurrence from the onset as I learnt from the previous issue. Even had audio recordings from the bedroom. Thankfully it hasn't been. Clearly, nobody was wearing a mask or distancing. ...during COVID19 restrictions, notably where delivery is even limited to lobby pick-up as a precaution. This is during COVID19 where house parties are discouraged provincially, with health authorities recommending gatherings bellow 6.) I was very pleased with the overall interaction with the Strata management and was slightly dismayed to see the Strata agent changed. Beyond this interaction - there are regular updates via email to all registered on their online portal pertaining to building maintenance or issues such as break-ins. They've seem to be on the ball and dealt with such matters appropriately. (Some measures to mitigate recurrence.) All this to say, being a little respectful and adjusting expectations (instantaneous attention/responsibility beyond their job scope) goes a long way - the mindset that strata managers are your servants as some reviewers here seem to portray. - A reminder for others to consider taking your approach with respect, and decency (even if you may be frustrated at the situation). Understandably, with things like Strata management (and most generalized/non-personable services), people often don't comment if things are good or satisfactory, and will only write reviews when dissatisfied; thought would balance things out a bit with this review in their fairness. (For them to be in business this long probably alludes that things are not ALL as bad as Yelp makes it seem.)

Incompetent, Harassing, and Neglectful - Avoid AWM Alliance…read more I've endured four months of harassment from AWM Alliance over false noise complaints--including letters sent for dates when my apartment was empty (I have proof). Instead of investigating fairly, they've chosen to bully me while ignoring actual building failures. The reality of living under AWM's "management": Baseless Complaints: Five threatening letters, two of which are provably false (no one was home). Elevator Out for Over a Month: A 33-floor building with one working elevator--unacceptable for a "professional" company. Zero Accountability: They'd rather harass tenants than fix infrastructure or verify complaints. This isn't management--it's negligence paired with intimidation. If you value peace, dignity, or basic competence, look elsewhere. AWM Alliance is unfit to oversee a parking lot, let alone a residential building.

Elliot helped me with my purchase and I couldn't have asked for a better realtor! Buying a property…read moreis a stressful process and you always hear horror stories from people who've had terrible experiences so I was preparing for the worst. BUT, Elliot made me feel at ease and the process with him was smooth and painless right from our first meeting to when I received my keys! Even after I moved in, he checks in to see if I needed anything! He's very knowledgeable and has fantastic communication with super quick responses at any time of the day or night! He understood what I was looking for and gave invaluable advice and feedback which helped me make the right decision in the end! Elliot is honest, knowledgeable and hard working! Thank you Elliot!

You know those commercials that stress the importance of needing a realtor, especially if you're…read morebuying a home for the first time? My situation easily could have been put into one of those commercials and Elliot would be the hero realtor in the commercial that saved the day. The time finally came where I was ready to spend my hard earned savings on a home of my own. I started looking at places online but had no idea where to begin. That's where Elliot came in. As soon as I told him what I was looking for, and in what area, he began sending me listings in my price range. I couldn't believe it: of the first three listings he sent me, I knew I found my dream home. It was love at first sight. Elliot immediately booked a viewing for me and my fiancé. He booked us viewings for all the other listings we were interested in too. So the search began. After going to all these viewings, I still had my heart set on the one I fell in love with. It was time to put in an offer. We told Elliot how low we wanted to go and he respected our wishes. When the seller countered, we came back with another low offer. Elliot listened to our requests to still go lower. He let us know of the risks of going too low (that we could lose the place) but still countered, giving the seller reasons to take our lower offer. His persistence paid off and the seller agreed! Our experience wasn't over then though. We had issues with strata fees that were supposed to be included in the cost, mailbox keys that had gone missing, property taxes, etc. Elliot stood by us the whole time. He was quick to answer our texts, calls and emails no matter the time of day. He worked with us to make sure everything went smoothly, despite a lot of our issues not being part of his job. As stressful as our closing was, Elliot was always there for us and made sure that we were happy. Even after the closing, Elliot has still been there to answer further questions we've had. Thank you Elliot for helping us find our first home and for getting us through all of the hiccups. We couldn't be happier now and won't hesitate to have Elliot help us again when we're ready to upgrade.

I would give this company a negative if I would this company put a linen on my property for owing…read morethem 800 Canadian ad the customer service is bad with horrible attitude (DO NOT USE this company)

Thanks to Damien for giving me Dorset customer service email address. After I brought up my issue…read morewith our property manager in an email sent to the customer service, my damaged siding eventually got fixed in nearly one month. I really appreciate his help.

Nancy did an excellent job helping us sell our house. She created some very nice marketing…read morematerials and displaying some impressive negation to help us get a great price even as the market was slowing down. She then helped us find our new home and again did some aggressive negotiation to get us the price we wanted. We would definitely recommend Nancy for any looking to buy or sell a property in Vancouver!

100% she took care of me, made sure all my concerns and questions were answered thoroughly and kept…read moreme up to date with any progress regarding my first home purchase. Pros: - this usually very stressful milestone went through smoothly - is a pleasure to work with - she's glued to her emails/phone - able to provide contacts for home insurance, inspectors, mortgage brokers etc. upon request I really appreciate the attention she puts towards going to extra mile to make sure I'm looked after. Result: I'm totally in love w my new home and happy to finally be a homeowner.