Furst time here. Putdoor seating available. Got a regular Carne asada burrito and a carne asada tostada. Prices reasonable for these items. Burrito huge and great size. Delicious. The tostada was good except for the meat. It was a little chewy/hard. So I had to spit some pieces out. Other than that delicious. I wanted guacamole and chips but it was 10 dollars. Too expensive in my opinion. So I went with the 5 dollar bucket of chips with salsa Fresca. Yummy. Staff friendly. Wait time is normal for what you'd expect to cook these items. There was music. Things were clean from what I saw. Lots of variety on menu. read more

Excellent quality food, tasty salsas, and awesome staff. It's are go to place on the weekends

I love Lulu's on Main!...they have great service, the margarita was just perfect and I had a table by one of the big open windows that looks out on the street. Now that it's October, leaves are starting to change colors... going there for happy hour on a Monday at around 4:00 is a good way to wind down :-) The fish taco was reasonably priced and tasty! Add the hot sauce - the red one - if you can handle a fiery kick read more

Frequent lunch spot while bicycling in Los Altos area. Convenient downtown location with outdoor seating. Fresh ingredients, quality food, and made to order. Good service (order at counter) read more

Had a bad experience a while ago and the manager replied saying they made some changes... did they ever! Customer service is awesome again and the food is consistently correct (we do some custom requests) and delicious. Ate here maybe 6 times in the past two weeks! Highly recommend read more

Can someone tell me why a small side of salso costs $3!!!!! -____- thats ridiculous. Otherswise i do like the quality of the food. But come on Lulus....... read more

LuLu's - Main St - THIS COSTS $3 ITS SO FREAKIN TINY.... -___- Dont order salsa on the side unless you want to pay $3 for a small pack. - Mexican Near Me - Los Altos, California

Stopped here for lunch after a long bike ride, the boys were hungry and this hit the spot. The veggie burrito had the right proportion with fresh ingredients and came with some chips and salsas. I was happy with the service, it was busy and they messed up my order, they were quick to resolve the issue. Little pricey, but I guess that's expected for downtown LA. Side note, there is a nice coffee shop nearby, the aromas lured us in. All in all, would recommend this lunch spot, especially after a good workout:) read more

We ate at Lulu's for the first time today. We had the cheese enchilada plate, pozole, green Chile enchiladas and the tortilla soup. We all enjoyed our entrees. The food was flavorful, hot and fairly priced. Staff were friendly and helpful. Plenty of parking. We would return. read more

DO NOT GO TO THIS LOCATION. I love lulu's but today when I went in to order a take out, I saw them literally counting cash and distributing the tip in cash to the staff including the ones making my burrito. This is a serious issue as we are in the middle of the pandemic. I'm so grossed out by this. read more

Lulu's is consistently one of the best restaurants in Los Altos and one of the best Mexican restaurants around. Their chicken chopped salad is my favorite and their fish tacos are so yummy. Their service is fast and clean and always friendly. Highly recommend their place. read more

We've been fans of Lulu for years but the quality of the food has gone down. In particular the portions. We got a delivery yesterday from door dash and the burrito bowls were 1/3 the size you'd expect. I paid $13 for a bowl that was 1 cup. As a family of 5, all of us were still hungry after our dinner. Not worth the money. read more

Left the dairy in my burrito. Wasn't worth the diarrhea, but would be fantastic if they caught my comment

"Waaaaaaaaaahhhhhhhh!" Screaming babies are definitely on the top of my list for things that make me relax. NOT! I just want to sit back during my lunch break and enjoy the moment, but noooo... thanks a lot to all the moms who meet for lunch and bring all their babies. A group of women with 6 babies in tow decided to situate their tribe of unhappy complainers next to me. Ordering was no problem, but waiting for your order number to be called is quite the challenge. First of all, it's hard to hear them call your number because of the acoustics of the place -- all other sounds closer to you are amplified (i.e. screaming babies). Then there's actually navigating through a crowd of people to get to your food at the pickup counter, and getting back to your table without spilling your beans all over someone's kids. Even though I had to eat between sporadic bursts of wailing (each one jarred me out of happy eating world), the food is decent. I enjoyed my combo of 2 fish tacos, rice, and black beans but thought it was a bit pricey for $14.25. They do put two healthy slices of avocado on each taco, which is a nice touch, but the Palo Alto location (near Stanford) is even more generous with the toppings. All in all, an okay place. Might be better if you avoid the lunch crowd and arrive before or after the 12-1 timeframe. TIP: Don't bring your babies here. There are already too many! read more

See all

Today I went to LuLu's restaurant for the first time around 6pm and a very nice girl recommended me the shrimp tacos, I can say that they are the best tacos I have ever eaten. Definitely I'll come be back again.100% recommend the shrimp tacos. read more

The employees are miserable they do. It make you feel welcome when you walk in. As a business owner that is key to a successful business! These restaurants usually have good Mexican food, But this location in Los Altos isn't the best. Yesterday I ordered an enchilada plate and literally only got a couple of tablespoons of beans and rice wasn't even enough for my one year old! Also enchiladas were cold and dry when I picked them up even through I was very specific with my pick up time. Their hot salsa is bland NO flavor not at all authentic just taste like hot spicy nothing! The owner needs to be more generous with portion size as we are all here to support local restaurants but gheez this is not right! Lower your prices or offer more food please! read more

Rainy day, eh why not Mexican food for comfort food? I came here on my lunch break and ordered a Burrito Bowl with Carne to go. You know, it's not THAT impressive. Very little rice, but a LOT of meat! that's a PLUS. I really don't have much to say rather than that. I wouldn't go here "regularly" but it's food. And kinda pricey.. read more

LuLu's - Main St - Vegetable & Chicken Soup. SUPER CHUNKY VEGGIES, Love it! - Mexican Near Me - Los Altos, California

I don't know how to explain my frustration is hard to understand how now days with this kind of economy people don't understand how important is to have a job and help the business to keep open so there is jobs !!!!!! I'm not sure how this location still a live they don't care about your comments, they take orders wrong,they slow ,manager is hanging outside they never pick up the phone . I try to call to complaint about my order I always order a shrimp taco they give me fish and is not the first time something like this happens other day found a long hair on my granddaughter mini burrito I call to let them know and they only said ok we check what kind of answer is that to a serious complaint this young lady don't know anything about customer service how can she run a store . Today I have call for my wrong order and the first guy don't even speak English and then the manager as soonest I want to complaint hung up on me multiple times . At this point I don't how to reach out to the owner to explain how her business is going down all because of the bad management hopefully this comment reach out to you since I have to open this account just to Express my frustration read more

Tasteless food and poor service. We dined outside, the food came in a tray soaked with water which soaked our paper food containers. Food was terrible anyway. read more

Very mediocre food and service is sloooow. I waited about 10-15 minutes for soup (don't you just scoop it into a bowl??) AND I had to go back to the counter to ask for it - I think they forgot about it. At one point during the lunch rush, the line was about 10-12 people long. Staff needs to work out kinks so maybe it will get better. But the food is nothing impressive. Skip this place. read more

extremely sad since we love this place and as a member of los altos comunity and regular customer and supporter of local business . i have to complaint about the customer service is not the first time in last couple weeks we call no one answer and we got transfer to voicemail or the person taking our order over the phone got it wrong is ridiculous we order take out and our food is prepare to eat at the restaurant. Also the food take so long to be ready even that is not busy and they have a lot of people or the food is just seating at the countertop waiting to be bag it. this particular location just to have one of the best customer service in town and it was running very well coordinated and the previus management was really efficient we really miss that guy. the new ladies running the place and their crew look overwhelm and confused and customers we got bad experience. i saw the phone ringing and the manager instead of pick up the phone she went to find the other guy to answer unbelievable this lulus has really gone down hill read more

There are a few Lulu's locations, but this is my favorite Lulu's location. As a local Los Altos resident, this is my go-to place for a burrito. I have to admit that my favorite item on the menu is just the plain old bean and cheese burrito with refried beans. I have also tried their burritos with shredded chicken, black beans, rice and lettuce. All of the ingredients are fresh and filled with flavor. Their chips are homemade and they have variety of salsa to try. The service is usually pretty fast and the establishment is usually pretty clean. They are on a lot of different delivery sites and they also cater. They also serve margaritas and I have heard that they are pretty good, but I have never tried them myself! read more

It's really like a 3.5 since I couldn't decide between a 3 and 4. It's an open, clean tex-mex place in the middle of downtown Los Altos, with prices that reflect that location. For two burritos the price came out to a little over $20. The "low-carb" burrito (it's just a burrito without rice...wish it had a less horrible name) was pretty good but it was a bit cold so the cheese didn't melt. It was pretty hot that day though I didn't mind. It was packed with carnitas and veggies mixed with guac which was awesome. They have a variety of salsas the choose from. I normally like spicy salsas but I think their mild ones are better here. The pickled veggies are also good. The chips are thick cut tortilla chips with a strong corn flavor. This is how I prefer my chips but others may not like it so much. read more

LuLu's - Main St - They have a wide range in salsas from mild to hot - Mexican Near Me - Los Altos, California

One hungry lady went to Lulu's. They gave me the child sized bean burrito when I paid for the adult size. I called and they did not even apologise. They said I could go back and they would redo the order. But I had gone home. And now I will stay hungry because they messed up my order. Not happy at all read more

Just had one the best fish tacos at Lulu's on Main St in Los Altos. Loaded with fresh fish, some veggies and a half a avocado. I ordered one taco because I wasn't super hungry and to my surprise it was a lot of food for just one taco. I give Lulu's a thumbs up and five stars for the fish taco. I'll be back! Diana Cary read more

LuLu's - Main St - Mexican Near Me - Los Altos, California

Good carne asada burritos. The kids menu is good too. The summer salad special is great for take out. Beat the crowds. Use the Order Ahead app and walk right past the line to get your food when you arrive. read more

Pros: - Location; - Very crunchy, well (but not overly) salted tortilla chips; - A pretty good chopped salad (wish the dressing had more zing and maybe a little more spice). Cons: - The pico de gallo is a little bland; - Slightly overpriced for the quality (a burrito, two small salads, and a juice was over $30). read more

Not sure what cut of meat they use but there was a ton of fat in the carne asada burrito.. I had to pick out chunks of fat which wasn't very pleasant... The burrito was pretty flavorful but it was hard to ignore this. read more

Ordered via doordash. Food was good. Mole was very good :) However, the horchata was absolutely disgusting. It tasted like it was made from powder almost like a really horrible protein shake. My 18 year old, 10 year old, and I could not drink it. It was tossed in the trash. I do not know if it was because it was a to go order but for sure we won't be ordering it again. read more

I am a frequent client of Lulus Restaurant here in Los Altos. It feels so great when the awesome front customer service recognizes me and they know what I'm going to order. Daniela has such an amazing customer service. She greets every client that walks in and she shows that she cares for the clients. Before no one would ask me if I wanted different types of salsa and chips or offered me water while I wait for my food. It doesn't sound much but the little things is what matter. Great smile, great service. Keep up the great work you guys just FYI I totally recommend the shrimp Burrito. And for drinks. All of the bar drinks. Specially when Kevin is there. Awesome bar tender. read more

Food is incredible. One of the most favorite Mexican place in the area. Staff is cheerful. Whenever I asked recommendation they gave me good options. I would strongly recommed Lulu's. One of the good option to stop by in Los Altos. I will definetly go there again and again. read more

Stay away! This place is so gross! Low quality food and they charge for chips and salsa. The staff is always so slow and seem to get orders mixed up all the time. Had a steak burrito and steak tacos and the meat was dry and bland. If you are looking for authentic Mexican food this is not the place to go. There are other Mexican restaurants in the area with real authentic Mexican food. Save your time and money go some place else. read more

We love LuLus', we go to this place at least once a week, Super Burritos we ordered are very generous . Salads are fresh and we appreciate that they know us by name and staff tries very hard to please, in this trying time with lack of staffing. We will continue to support them. Thank you so much, unless you are in the food industry it is easy to criticize..my family is, Thank you for being there when I need my super burrito to go.. we love you read more

Terrible service. They got the orders wrong. Half hour to even get the chips. Ridiculous!

I don't understand why there are so many negative reviews. The food here is good. My husband especially loves their burrito. They pre-mix the ingredients before putting them on the tortilla so every bite is flavorful. I like their taco salad made with fresh ingredients. read more

Ordered shrimp taco. Was given fish instead. Became violently ill overnight. I called to warn them that they might have a bad batch of fish, and they told me to call back tomorrow. I pointed out that by then more people might get sick, but they would not let me speak to anyone else. I didn't want a refund, just wanted to point out a potential health hazard, but apparently they didn't care. read more

Amazing food and staff! James helped me out and gave great recommendations for my order. I had a great meal and will definitely be back for more. read more

I am not complaining about the food, it's the service that really sucks. I was really disappointed with their service today. I ordered the chopped salad with steak online about 15 minutes before walking over there to pick it up. They didn't have my order ready, so after waiting in line for a bout 10 minutes until i get to the counter, I still have to wait another 5 minutes for them to prepare my order. I might as well went there and placed the order directly. There is a big size discrepancy between the small and large. The small is like a third of the large so it would be worth it to buy the large. read more

Food here has been great on the several occasions I've come after class at Foothill. Unfortunately my experience has been ruined twice now by the very unpleasant and uninviting man taking orders, who seems just way too snappy and impatient towards customers. Will not be coming back until I see improvement in employees attitudes. read more

I live in the area and this is one of my go to places to grab lunch. There are tons of great options on the menu and the service is reliably quick and pleasant. The food always tastes healthy and fresh. I started getting food here after a student recommended it and I am so glad I did! read more

We've been coming here since this location opened and have always been happy with the quality of the food and experience. This isn't fine dining, but I think that most people are satisfied with what they come for and receive. read more