I had an accident back in April of 2024 and Michael and his team jumped into action, negotiating on…read moremy behalf. Not only did they check in with me, they also referred to their folks at PT Link for my physical therapy. I was very pleased with the amount they were able to acquire for me. I'm so grateful to them for their help and dedication to make everything right on my behalf! Thank you so very much!

Very helpful and straight forward honest staffread more

Our lives suffered tremendously after we lost everything in our lives, including our 26 rescue pets…read morewhen our home was lost to a terrible fire on March 5, 2022. The appointed contractor tore apart our lives once again by falsely using our insurance funds and hiring sub-par help to neglectfully rebuild our house. It is terrible, they refuse to complete their promises to fulfill their obligations, and even tried and somewhat succeeded to falsely and criminally cash checks belonging to our Family. We needed professional help, and Mr. Walerius has become our need for life restoral. He is a very kind and considerate person, and we feel he is a fierce competitor in restoring our lives. At this point, he has become a lifesaver for our Family. Sincerely, Thomas and Jean Whittemire, Polk, Ohio.

great job and very dependable my house looks brand new from the deep cleaning and the care they put…read moreinto my home is amazing thank you guys i will be in touch

UPDATE: Guardian…read moreAlarm reached out to me after I posted this review and agreed to work with me regarding my issue. I will give them credit that they did follow up and did offer some concessions. The issues I outlined below are accurate, but as compensation, they agreed to refund $113. This doesn't quite make me whole, but it is better than I expected. What the representative told me was that the manager should have offered to send out a tech to unlock my board and only charge me the $85 service fee for doing that. I still don't like the fact that the board was locked in the first place as that ties you to Guardian Alarm even if you paid for the system as I did. No matter what you weren't leaving their service without at least an $85 fee. They informed me that locking the board was for security. I believe if you are going to follow this practice that you should have some remote way of unlocking the board and just do it for customers who are choosing to leave. I still believe if a customer is choosing to leave and has fulfilled their contract and paid for their system they should be able to leave without any additional fees. As I wrote below I paid out $175 to change out the board, which was my only option at the time. By Guardian refunding me $113 I am only out about $62 above and beyond what I knew I would pay to change providers. While I wish that cost was $0 I can live with this and I give them credit for reaching out and initiating it. I was no longer a customer and they didn't need to do anything. It is not like I had any recourse. So I am updating my original review. ____________________________________________________ Be very careful before using these guys. I found their monthly monitoring service to be very expensive. I was no longer under contract with them so I tried to negotiate a lower rate. The only way they would lower my rate was by signing a new 3-year agreement. I decided to switch to another company for monitoring and that is when I ran into trouble. My new company discovered that Guardian Alarm had put a lockout on the mainboard so I could never switch to another company and then refused to give me the code to unlock the board! I was forced to pay an extra $175 to get a new board installed! They did this deliberately so I could not leave them. My system was paid for and I should have owned it and received this code. When I called and requested the code they gave me the runaround and tried to blame my installer. My installer even called Honeywell, who made the system and verified the board had been locked and there was no way in and the standard override code would not work. I actually listened on speakerphone when he talked to them so I know he was telling me the truth. This is a shady business practice and total B.S. I will NEVER do business with this company again.

I've been with Guardian for 23 yrs and I've never been happier. I can say with Guardian and the…read morewonderful staff. I always feel safe. I miss my beautiful receptionist may she R.I.H. When she there to greet me. I never had to worry. My condolences to her family . Thanks for being there when I needed her so Beautiful. Thank you too to all the staff!

They did a very good job i was pleased with the price plus I tipped them well. It's a husband and…read morewife couple very nice and friendly I will use them again in the near future.

Great company , been using them for quite a long time , they always do a great job above and beyond…read more, understands exactly what we are looking for and communicating along the way and helps me understand in laymen's terms not all tech talk , very detailed oriented , I've used them for all my businesses and always happy with the results