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    Luis T Martell

    3.0 (2 reviews)
    Closed 9:00 am - 5:30 pm

    Services - Luis T Martell

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    11 years ago

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    10 years ago

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    Dr. Phillips, Horizons West / West Orlando

    5-Star Review for Rocco English Insurance…read more I want to give a huge shoutout to Awilda from Rocco English Insurance for being absolutely amazing! I spent an entire day -- over eight hours -- trying to figure out what to do about my home insurance situation. When I finally got on the phone with Awilda, she walked me through every single step, patiently and kindly. Even though it took a long time, she never rushed me once. She answered every question I had and made sure I understood everything clearly. The best part was that she even communicated directly with the insurance company on my behalf, so I didn't have to sit on hold forever like I had been doing with other places. Her communication was outstanding from start to finish -- she always got back to me quickly and kept me updated the entire way through. Honestly, out of all the parts of my home renovation process, Awilda was by far the best part. She made something stressful feel manageable, and I can't thank her enough for her patience and professionalism. Whoever she works with at Statefarm should know they are incredibly lucky to have her. I joined Rocco English Insurance because my wife did a few years back, and I never would have expected the level of care and support we received. Awilda went above and beyond for us, and I'm truly grateful for her help. She deserves all the recognition for how well she treats her clients!

    I have been a customer of State Farm for 14 years. Having renters and 2 cars insured with them. I…read morerecently opened my statement and saw a $54 monthly increase to one of my cars, over $600 a year more. When I called Rocco English, they checked with the home office. I learned the did a credit pull (which my credit score is very good) but had a bankruptcy in 2009. I was told my credit, the drive app and my vehicle (which is a 16 pick up) had increased repair cost. What a load of crap. How coincidental that during a national crisis they decide to do a random credit pull (last was 2008). Rocco English did nothing to help. They are only a store front to State Farm. Went with Farmers, saved over $700 for same coverage!!!

    Patrick Gray - State Farm Insurance Agent - Local State Farm agency helping you protect your home, auto, life, business and so much more!

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    Horizons West / West Orlando

    Fantastic agency! Alejandra has been an absolute gem to work with and is always quick to respond…read more She goes above and beyond to research things, gets us the information we need and works with us to proactively get us the best possible discounts without us asking. She is very patient and always ensures we fully understand our coverage and pricing. She works hard to get us the best possible rates and overall is just super pleasant, friendly and helpful. I can't say enough good things and highly recommend this agency.

    This review is long overdue and well deserved…read more.. I have been with Patrick Gray State Farm Agency since 2009 and the customer service I continuously receive goes 'Above and Beyond' the call of duty in Customer Service and Efficiency. Whenever I have an inquiry regarding my insurance Wendy is always there to assist me and keeps me abreast with the status of my policies. She also responds to emails promptly within the same day, and follow through with every request. I enjoy the personalized service I receive because it's like having a one shop stop for all of my insurance policies; auto, life, etc., and when I call the agency I know that I'll be assisted by Wendy or Bria. When I used to be with other insurance companies I'd have to dial an 800 number and speak to different representatives and the level of sincerity regarding my concern wasn't nearly as effective as having one State Farm Agency you can call for all of your insurance needs. "Will I ever switch to another insurance company? Absolutely Not! Patrick Gray State Farm Agency is the Best!"

    Luis T Martell - homeinsurance - Updated May 2026

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