Horrible horrible HORRIBLE experience, go to check in for an international flight my app wouldn't…read morelet me check in nor would the Kiosk . I needed to get my boarding pass and my bag checked . They had a sign that said the normal lines would open 2 hrs before the flight . 2 hrs . When it did open it was 20 people in like in the priority and roughly 40 in the normal line . ONE PERSON cane to the desk . ONE . It took another 20 minutes before someone else came . I almost missed my flight because of this airways own policy . Meanwhile EVERY OTHER AIRLINE had 3-5 people checking people in . It's an embarrassment honestly . If you know you have multiple international flights why on earth would you start checking people in manually only 2 hrs prior to. I was lucky enough to get through security fast enough but what about the 30 people behind me in line ? Shitty airway

My friend is always worried about missing flights so we arrived at the Hamburg airport at 9:30 AM…read morefor our 12:35 PM flight. Lots and lots of time, so much time in fact that our AMS departure wasn't even on the flight board at this point. Fortunately, we were able to check in for the flight and check our bags thanks to a friendly counter agent at a shared KLM / Air France desk. Even better, a Sky Priority queue allowed us (we're both Delta Diamond Medallions with Sky Club memberships). The lady working the counter was polite, helpful, efficient and spoke perfect English. She also provided directions to the lounge that we would be able to access. [Review 12065 overall, 1848 of 2019.]