I purchased a round trip ticket to visit relatives as a tourist with Lufthansa airlines on September 27, 2019 returning October 18, 2019. I spent over $1200 on the ticket and $460.00 for my baggage's. The customer service on the airline was horrible!!! And, that's just saying the least. I missed my layover in Frankfurt due to security delays and had to wait for 4 flights in a waitlist when in all actuality the layover was supposed to be less than 2 hours. I reached my final destination to Hamburg Germany 6 hours after the fact.
Furthermore, my and many other flyers did not receive their luggage's. It has been 11- days since and I still have yet to receive my baggage's nor will anyone help me with customer service, lost found, customer relations and/or anyone who could give me the whereabouts of my baggage's.
I DO NOT recommend this airline to anyone in this WORLD!!! It was thee most horrendously disappointing experience I have ever encountered. They get 0 STARS from me.
Melissa Farahvashi
Not epic and not nice. Don't fly Lufthansa airlines read more