I BELIEVE I HAD THE WORST CUSTOMER EXPERIENCE EVER . One of the stuff ( as a supervisor position) providing me wrong info caused me a lot of financial, emotional, time consuming and many damages. I have received nothing yet from the company, after I complained but an written apology!!!!!!!!!!! This action will not be able to cover any cost for any damages i got due to that info. This is not acceptable at all!!!!!! I DON'T RECOMMEND THIS COMPANY AT ALL!!! Be carful from the company stuff and procedures because it seems they need more training. I booked my ticket based on the review that saying they are pet friendly Airline. I paid extra to have a good experience with my pet. But based on my real experience, they are zero experienced with dealing with pet issues. Please don't wast your money and energy on thier tickets. I will never book Lufthansa again and I will advise people to avoid it. And soon I am aiming to sue this company, and publish what happened in all reviews in all platforms to let people aware for that especially who owns a pet and cho them to get a good travel experience. (If you are happen to be a lawyer or law-firm who is experienced in these kind of cases please contact me asap.) read more

I have flown very frequently the last thirty years and this journey to Munich was one of the best ever in two aspects: food and comfort. The food served was top of the best experiences ever and in top considering taste, presentation and smell. We hade the fish alternative - salmon, cod and shrimp with a fennel mash and also the fillet mignon and a lamb rack. All served with a fresh salad. As a dessert a small selection of fresh good cheese. We have seldom had this classy food, presentation and service on a flight. Very much in our liking. The food was not pressed down in a porcelain cup but beautifully presented. It was great experience. Top notch and I have to go back many years in a 1st class flight to be able to compare. The service was very good/pleasant as well,indeed. The seat comfort in business class was very good and much much better than a 1st class flown recently domestically with an American Star Alliance Member. However we can not understand that you in business class have to pay for WiFi!? Increase the ticket fare a bit and have it "complementary". This was the JFK/Munich part of the journey. The part Munich/ARN a shorter part of the trip was also alright - more in the line/class of other European airlines serving European destination. Food was good and the seat comfort etc. as in economy class with no screens/entertainment possibilities and no power connections for charging. We do also like the Lufthansa's lounges. Open, clean and good food. Lufthansa is really one of our favorite airlines. read more