I wish I could give this place 0 stars AND get this business shut down! I went here to do my laundry today, May 10th, 2023 at 3:00 pm and unfortunately found THE worst laundromat in all of Orange County. No.... California. No..... America!! Not only was the cheapest washer $3.09 and extremely tiny (like even smaller than a regular washer) but the dryer was also $1.99 for 20 min. That's okay though, it's a little on the expensive side but oh well. So after my husband and I finish folding our laundry we go to use the restroom and are greeted with a slot to put your laundry card! It was $0.26 to use the bathroom but I had to pee bad enough I was fine paying it. So my husband and I go into the bathroom we just payed to use and not 3 minutes later someone pounds on the door and says "you guys can't both be in there! One of you come out or we're calling the cops on you guys!!" Okay I'm sorry but what exactly did we do that was illegal there? After paying to use the bathroom we went in to use it. Why in the fuck we were threatened to have the cops called on us is beyond me but I would not recommend anyone go to this laundromat! They have weird, rude, and just completely uneducated and unprofessional people working there. Take your money and go to any other laundromat in CM! You can thank me later lol read more

If you want to get a brief summarization of this places it's WOW. I came to Costa Mesa to buy some snow boots and I also needed to wash clothes. I live in Anaheim. I looked up this place and thought this looks really nice. It totally is!!!! It's amazing!!! It is clean, state of the art, lots of machine availability and they use a charge card (way cleaner than coins or dollars). I am willing to drive from Anaheim to Costa Mesa to do my laundry here. read more

i prefer your brookhurst & adams location in huntington beach. much more stuff to do there while waiting for laundry to be done. i could grocery shop at stater bros., go have lunch at woodys or pollys pies or any number of mom & pop lunch shops in cvs shopping center, or across street in kohls shopping center or in target shopping center. your in an unsafe industrial area now. i will.not be going there very often any more if at all. move back to your brookhurst & adams b4 the vdt moves in.!!! read more

Very clean... just wish there was someone their to help understand the machines better... to get the most out of your wash! But great to just get it all done! read more

The machines only accept credit cards, but they wouldn't accept my VISA, AMEX or VISA debit cards! I tried all 3 cards in 3 different machines. Wasted liquid detergent and my time. Don't bother coming to this place....go to a good old fashioned coin-operated business instead. read more

Quick and easy. 8 load washers only take about 27 mins and the dryers are very fast too

As far as laundromats go, this one is the best in the neighborhood. There are lots of washers and driers, comfortable sitting areas with cool books, nice ambience, washers and driers worked well, easy system for loading money onto your laundry card. Lots to like about this place. One thing that would take it to the next level is some vending machines for laundry items and drinks/snacks. A few things that I disliked were how dirty the couches were, the overflowing trash cans, and the fact that I couldn't get a cart. I counted only eight carts total. For such a large facility, it's hard to imagine they expect only eight people to need carts all at once. Regarding the trash cans, it seemed like nobody was on staff, but it could be helpful to have somebody swing by and replace the trash bags throughout the day. Overall, the next time I need to use a laundromat, it'll be this one, but I definitely look forward to improvements since I think they've got a good idea going that just needs some refinement. :) read more

Lucy's is a nice laundromat that has regular coin operated machines in the me front and a fluff and fold service in the back. They were very fast with their turn around time read more

I've been here a couple dozen times since they opened. The place is usually fairly clean, and the machines seem reliable. The washers are overpriced by about 25-30% compared to other nearby laundromats, but it's nice to be able to use a card rather than quarters. The owners have put effort into making the waiting area nice, with seats and tables, and there's even a micro brewery next door to enjoy a beer while you're waiting. When it's busy, there's nowhere near enough laundry carts/baskets available, but my biggest complaint is that this is the only laundromat I've ever been to that doesn't have ANY vending machines or any way to buy detergent, dryer sheets, a water, or soda or anything. read more

My washer broke down . The manager Trevor was helpful and took care of my needs . Will definitely come here again to wash big items . Very clean and nice facility. read more

it's real clean and you feel safe! went today with my cousin, it was fun, easy, & convenient :) definitely will be revisiting. you can do small or xtra large loads. also all of the washer and dryer units have city names on them super cute 10/10 recommend :D read more

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It's been years since I've been to a laundromat but decided to take my super bulky items over. Never tried n my life have I ever seen a cleaner and more well kept laundromat! Very happy customer!! read more

Fantastic laundromat! First time there and it's clean, roomy, lots of machines, bathrooms nice (!). I hadn't done the laundry card thing before so Lucy helped me and showed me all the sizes of the washers so I'd pick the right one. Great experience and we will definitely return soon! Thank you Lucy! read more

definitely super nice & clean laundromat but pricey.. normal small washer machine is $3.99 so $4 basically. & dryer is $1.69... & you also have to pay $0.30c to use the bathroom. the only reasonable machine & price i understand is the one that holds 6-8loads for $7.00-$8.00 because you can fit so much in there. read more

I am a mommy of 2 little babies under the age of 2 and because of Covid we choose to stay inside. Lucys provides an essential service. They will come and pick up my husband's dry cleaning from the house and return it to our front door when it's finished. It's a huge help to our family! And the dry cleaning is always exceptional work! read more

I would normally be giving a 5 stars as i've been here a few times and no issues but today I arrived to wash one big load of clothes. the machine is fine no signs on it Threw all my clothes in put my soap and softener in the machine went to pay then once I push start & the machine says (not ready to start) or something similar. Went ahead called their number about 4 times got no kind of response said no customer service is available. Went to Ring the RING 3x as well and no kind of answer either. If you want to run a laundromat I would suggest having a staff member on site otherwise people will have issues and no one to resolve anything. Waste of my time as I had to leave my clothes in the washer and drive down the street to go buy more soap and softener. Check yourself Lucy's Laundromat. Not to mention it took my credits as well. read more

Busy but still plenty of washers and dryers. Clean and not crazy expensive. Plenty of change and big load washers made it very quick to get lots of laundry done. read more

Place itself is a 5 but I give it 3 because of an employee or supervisor. He gives super bad costumer service. A little change of attitude would go a long way read more

I came here last week with a friend and we just loved the ambiance here, it's very chill vibes all the way. First of all opened from 4am-11! Like what that's so convenient! Another coin laundry I love in Costa Mesa closed at 5pm and although I loved them, I had to stop going because I'm off work at 5pm and the days I'm off I'm usually busy in the day and can't make it at 4 to do laundry for last wash. So the hours here are probably gonna keep me coming! Love the couches, love the free WiFi, love how they have charging stations for your phone! I'm literally sitting at one of them rn waiting for my laundry. Love how it's clean inside here, I grew up going to coin laundry's and they're always dingy and dirty and there's always too many people, here I never feel stressed or like someone's gonna take my laundry out and stick them somewhere else. I give it 4 stars because it is a little pricy I spent almost 50 bucks on laundry the other day, and today for 1 1/2 loads of clothes and for 1 load with a blanket and a few towels ab 20 bucks all together. I used two of the bigger washers to fit it all in. Paid 4-5 bucks per washer and the dryers are 1.69 but I did put my card in twice for one for extra time! Idk maybe I just need to figure out a more efficient way to use my money wisely, and pick my washers wisely but I'll learn! I will keep coming back for the vibes! I do wish they had nice vending machines for snacks and beverages or soaps and product, but there's a shopping area right next door with so much food and a target so I'll live! I go there when waiting for my clothes to wash! I love it here and I'm glad I found it! Also for the owner I noticed one of the charging stations behind the couch isn't working! Other ones are okay tho! read more

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Bruh, this spot is the best laundry spot in town. Excellent prices, this place is awesome! Super comfortable and welcoming vibes. This is the best laundry spot I have ever been to! read more

I love coming here for laundry, I make this location my priority. There are plenty of machines and space here most importantly it is kept very clean; a big reason why I come here in the first place. BONUS they have books for you to read while you wait in between cycles read more

I used to go to the Lucy's on Adams when they were fairly new. Back then it was the nicest place in town and worth the premium prices, but over the years they let the place become filthy and run down. When I saw they were opening this new location I had high hopes. The place was gorgeous, with nice machines, and once again appeared to be worth the premium prices. I hoped they would make sure to keep this one in good condition. I started coming here as soon as they opened, which wasn't that long ago, and little by little I see them letting it go. On my last visit, there were several machines out of service, tons of trash all over the floor, and filthy counters. I really hope they get their act together and keep this place nice before it's too late... read more

Wasn't looking forward to doing laundry today, BUT! This place is equivalent to a laundromat heaven if there was one! Lots of space, super clean, and very cheap! And there's even comfortable couches while you wait! read more

My family business has been using Lucy's Fluff and Fold laundry service since we started operating two Airbnb units in 2019. We have been very pleased with the price and excellent customer service that we have received. We can really count on Lucy's to deliver our laundry when we need to have it and we know that it will be done right. When Lucy's opened a new store in Costa Mesa we were excited because that location was more convenient. But we were not sure that we would receive the same level of service that we had been receiving at the Huntington Beach store. Serrena made our transition so much easier. She does such great work and provides superb customer service that we only want her to do our laundry as well as interface with her. Serrena has been so pleasant and friendly that is a real joy to take our laundry in to be washed. She has made sure that the back door is open when we come in so we do not have to lug our laundry all the way from the front of the store to the back service area. She has even called us to let us know that our laundry would be late. We can't say enough good things about Serrena. We certainly hope that Lucy's does whatever they have to do to keep Serrena on because she is truly a gem! read more

At least other laundry places give you the price up front! This pace SUCKS. I'm not from this area. I don't have a car at the moment. I needed to do laundry so I looked for the nearest place and walked there. I should have continued walking another mile up the road. The only price I found was the $1.67 you get charged to load money onto their card which incidentally is also extra ($1.00) wash loads are $6.00. If you want to use cash to put money on their card, the machine does not accept $1.00 dollar bills so you are forced to put at least $5.00 on the card. The washer and dryer machines do not accept bills or coins. I packed my wet clothes into my laundry bag and hiked the mile to the next laundromat. Don't ever go here unless you don't mind being taken advantage of. read more

This place doesn't ask that customers wear masks so take that into consideration when planning to go there. There were tons of people with no masks and employees didn't seem to care. Lost my business. read more

When I walked in I was so impressed of all the options. Easy to use, self serve. Very CLEAN! This place was built for social-distance in mind. I'm sure that wasn't a thought but it is well spaced out. This is my first time I'm very IMPRESSED. They have different washer sizes and plenty of options as well as easy to use Kiosk. read more

This place is great! It's bright, clean, and spacious. It's definitely on the pricey side, but in this case you definitely get what you pay for in terms of ambiance. read more

Lucy's has very nice machines, a clean facility, and places to sit and charge your phone while you wait. I will definitely be back here again. Unfortunately, I came before 10 am without my own detergent expecting to be able to buy some on-site. Thankfully, a fellow patron lent me some soap to use to which I am very thankful. read more

Clean, easy to use, variety of machines, tons of space and the lounging area/drop off laundry are one of a kind. Will be back

I came to check out this laundromat on a Friday night because my regular laundry place closed at 8:30 PM & was happy to find this place open. The laundromat stands out, it's very modern, clean and spacious. I love how there's wifi, chairs to sit & couch to sit meanwhile you're waiting on your laundry. Today, I felt unsatisfied with customer service though ,because I ran my Laundry card on one of the machines and it wasn't starting till it finally started up ,but it ended up charging me double. I went to speak to the attendant and I don't know if she is deaf or what and Pardon me if she is ,but her customer service sucked!! She didn't acknowledge me when I went to the counter, didn't say hi or how can I help you or nothing!!! I explained what happened and she came out checked my card and went back inside , checked something in the computer and handed me my card back. NOT A SINGLE WORD WAS SAID. HOW RUDE!!! so maybe they need to hire people with better customer service. read more

I have a compromised immune system, but this place makes me feel safe. Everyone was wearing masks, hand sanitizer on each corner, and extremely clean. I'm so glad I found this place! I did like 6 loads in an hour! I highly recommend this place, especially if you have big comforters and blankets. I'll be coming here from now on! read more

Nice clean establishment. Quick washing and drying. They offer a sanitation option before you wash for free. Will definitely be back.

This place is state of the art. Clean spacious and staff friendly and helpful. So glad someone finally figured out a amazing laundromat.

I used Lucy's to wash my comforters ..... I highly recommend using this beautiful place for any laundry needs !!!!! Everything was spotless and the staff was extremely helpful.... I definitely will be back .... thank you Lucy's!!!!! read more

I brought in a dress to get dry cleaned on Tuesday, I asked the gentleman when it would be done he stated Thursday. On Thursday I waited for a phone call and nothing. Friday morning I called 3 times no one answered my phone calls so I decided to drive there on my lunch break to pick up my item. The gentleman there said they didn't have an order for me. Lucky on Tuesday I requested to take a photo of the order sheet because he said I don't need one. They could not find my item and the sister store didn't answer. I had to go back to work and they said they would call me around 3pm. We'll 3 pm came and went with no phone call and surprise surprise no one answered the phone. I received a call back at 5pm saying they found my dress and it was not dry cleaned. I said why not? He stated "I'm not sure, they just didn't do it". He said I could drive to orange and pick it up that night mind you I dropped it off in Costa Mesa. He said I would have to wait until tomorrow to pick it up. I picked it up and they had it rolled up in a trash bag. Never have I experienced such an unprofessional business. I would leave a zero review if I could. read more