This place was closed and the phone is not working either and I still need my consultread more

Do not go here. There are other options in town. Use those…read more Brief overview of my issue: Had a HOME sleep study scheduled. Was told to come in on SUNDAY to pick up the equipment. Didnt think anything of the weekend that I was told to come in. Drove 40 min. south, the place looked deserted. Looked online and their hours showed that they were CLOSED on Sunday. Checked their website for clarification. Also showed CLOSED on Sunday. Called their number just for a triple verification, and sure enough, it stated that they are closed. Now, this is for normal business hours as I was told the DAY AFTER I was scheduled to pick up my equipment. You can pick up equipment even if they are closed for business. THIS SHOULD HAVE BEEN COMMUNICATED. Whats worse, is the very next morning when they opened, I called, and they could not issue me the equipment I was apparently supposed to get the night before. Even though it was still there. Crock of crap. Go somewhere else.

I had a sleep Study conducted recently and was pleasantly impressed. Everything was top notch in…read moreprofessionalism and, believe it or not, I was able to enjoy a fairly restful sleep. Onward to the CPAP and a better night's sleep on a regular basis!

My son saw this practice months ago and we have been battling to get his order sent to a provider…read moreto get his needed CPAP supplies. Multiple calls, no response. Today I got a boy message saying the practice has closed and basically that they are gone and can't help with anything. They supposedly have a person on the "transition team" checking voicemail. We'll see. I left a message that if I don't hear back from them in a week I am filing a fraud claim.

They did not provide me a copy of my test results until 2 weeks later. They called me 3 additional…read moretimes the same day after me setting the appointment. I spoke to others with sleep studies at other locations and they were provided a copy of the results the morning after. I called numerous times to ask for my copy of the sleep study results and they finally provided after 2 weeks at close of business. The bed was ok but not the most comfortable but the room was ok.

The sleep study and the follow up study were great. Staff was great. However, the right hand…read moredoesn't know what the left hand is doing. I had to send in a medical release form twice. (They said they didn't get it.) Then when they got it, they needed photo ID to release it. On one of the studies they had my name on the list for the evening , but the hospital had nothing and they almost would not let me stay for the study. They schedule appts and don't have any earlier, but when I mention I will see if I can find another facility, they mysteriously have an earlier appt.

WARNING: Avoid this place at all costs!…read more If I could give zero stars, I would. My experience with Texas Sleep Centers has been nothing short of a nightmare. In early August 2025, I was assured they could help me get my CPAP supplies. I traveled to their office, completed the paperwork with Ashley, and had my doctor fax over the prescription. From there, it was nothing but weeks of runaround, empty promises, and flat-out incompetence. Every time I called, Ashley told me the same thing: "Your order will go out at the end of the week." That call never came. Not once. By mid-September, I was still without equipment. When I finally spoke to someone new and asked for a supervisor, I got "Courtney." From the second she got on the phone, she was rude, condescending, and dismissive. She didn't greet me, didn't listen to my concerns, and cut me off mid-sentence to demand who I had talked to before. When I explained it was Ashley, she snapped, "Oh, she doesn't work here anymore--that's where the breakdown happened!" as if that excused weeks of delays and lies. Even worse, Courtney admitted there was no order at all in their system. The only thing they had was my doctor's prescription, which she then claimed was incorrect. I asked how no one thought to call me, or note any of my MANY follow-up calls, and she just said "No!"--no explanation, no accountability. When I pressed for details, she raised her voice at me, talked over me, and then told me she was canceling my (nonexistent) order before hanging up on me. This office is unprofessional, unorganized, and frankly, careless with people's health. CPAP supplies are not a luxury--they are a medical necessity. To be treated this way, with such disregard, is unacceptable. I will never recommend Texas Sleep Centers to anyone.

Sketchy! Walked in for my sleep study no one around. I was able to walk around the entire suite…read moreand found no one. Sat down in a dark lobby for a minute and some of finally appeared and guided me to a room. Shame on me for staying! The Tech was unkempt in her attire and had no personality. Felt insecure the entire night and didn't sleep well. Once my claim was submitted, I learned this business was not in-network with my Insurance- BCBS! Horrible service! Nightmares for the first time ever!

Unfortunately, they don't accept Tricare or Medicare. Staff was courteous but their services are…read morelimited for some customers.

Good afternoon., great services. Smile. Clean. I dont understand but is working ja ja ja. Need to…read moretake the results to my Doctor he can read to. My is every 6 months. So far so good. Hope you enjoy yours. Feliz navidad y prospero año nuevo. God bless

Love the positive and very helpful attitudes of everyone at this office. Dr Morales is one of the…read morebest I've experienced and I've been to a lot due to moving from state to state. He was right on top of things for me and got things done immediately. Plus he smiles!! Our visits were on FaceTime which helped me to see who I was having over my health and he was always on time! The BEST!!

I had my first FaceTime doctors' visit ever. Dr. C Morales made it very pleasant and easy. We…read morediscussed the issues and he gave me his professional recommendation for what I should do. I rather do it this way from now on, rather than going in person. Good job !!

They don't answer the phone or return messages. I will be…read morelooking for another provider

My wife called and made an appointment about a month and half ago. We were told that the results…read morewould take about a week after she slept with study devise and turned it in. When we went the next day the place was closed. Apparently they closed early for the weekend but failed to place a notice for all to see knowly that we would be bringing back the device the next day. Since, my wife has been trying to get the results of the study and has been calling with no luck! I would NOT recommend this place.

This would have been a five star review if not for the pillows and bedding…read more The staff is wonderful- they do a great job of explaining everything & making an uncomfortable situation as good as possible. The room has a tv and recliner chair. Try to get there as early as you can before your appointment. The set up process takes some time. If all 5 rooms are occupied, it can take the staff some time to get you all hooked up. Is rather get that done sooner than later & get to sleep, because wake up time is early. BYO blankets and pillows! Even though the materials say that the room has hotel set up- the bedding is atrocious. Plastic pillows have the pillowcase slide right off. The blanket is thin, and even though there is a closet full of down comforters, I was told those are just for show & photography sessions. I also had a much better experience with the billing department than I had with another sleep center in town.

Never returns calls. EVen my doctoR had trouble getting my sleep study oRders to them.read more