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    Lowe's Home Improvement

    2.6 (11 reviews)
    Open 7:00 am - 9:00 pm

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    I ordered custom carpet from Lowe's back in April 2021. When the carpet came in the installation company called and schedule installation for May 31, 2021. They then called back and rescheduled. This morning I got a call at 8:25 from the installation company saying that they did not have the carpet pad that I paid for. The installation appointment was 9:00 a.m. She blamed Lowes. I paid for a more expensive carpet pad. My options were to reschedule or accept the cheaper carpet pad. The installers damaged the paint on the baseboards, door casing, and doors. I contacted the installation company who told me that is was in the Lowes contract that they weren't responsible from baseboard damage because it is in their contract. I went up to Lowes to get a refund for the difference in the price of the carpet pad. I ended up leaving without a refund after an hour. My husband came home and inspection the baseboard. The installers damage the bottom of the baseboards (broke the bottom) and stuffed the broken wood into the cracks of the baseboards. We will have replace the baseboards in two bedrooms. There is no carpet under one of the door jams so that the subfloor is showing. DON'T PURCHASE CARPET FROM LOWES!!!!

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    8 months ago

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    1 year ago

    Pretty much all material I buy for remodeling units are from Lowe's. We get discount and people are very helpful and friendly.

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    1 year ago

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    2 years ago

    Update: Lowes did resolve the issue with my Dad's mower but it took several calls to get it resolved. Thank you

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    5 years ago

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    5 years ago

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    16 years ago

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    6 years ago

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    10 years ago

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    15 years ago

    Not the best lowe's I have been to. Its really averge. Service is all avrage.

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    14 years ago

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