I placed an online order Thursday morning at the Lowe's in Santee. Paid $35.00 for same day delivery. It's now Saturday evening and no delivery. Their excuse was that they hire independent drivers for delivery and most of the drivers do not have a vehicle large enough to accommodate 8 ft. long wood, and until a driver shows up with with a van or truck, my order cannot be delivered. Is it just me being too critical or is this the worst excuse ever? Will never shop at Lowe's again. They should change their name to LOWEST for their absolute pathetic customer service. A one star rating is even too high for this dump of a business. read more

I needed some assistant in figuring out what length to cut some wood and Shane not only helped but was very friendly. He did a great job and I would certainly go back if the need arose. read more

I love Lowe's. They are so helpful and kind. The staff is polite and respectful to women. They have great bird food and things to feed the birds. The plants are blooming with a large variety of trees also. It was a perfect day to walk around outside and see the beauty. Go see them it's fun . You will feel great again. read more

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Day 10 still don't have my microwave and still no one picks up the phone. I'll have to brave this hell hole in person again...I may not survive the in incompetence but my food is cold and I need the microwave. Seriously go anywhere else... read more

Bad buy. Spend like $7k last year with them and now my Maytag washer litterally gone out after 14 months. Came to the store and ask them for help but no one can do anything about it. Spent $70 last night for a texhnican to fix but he saying I need to buy a new one bc it cost the same price. Call Lowe s customer care. Didnt do anything either. I am sure this doesnt happen to me only. Now I know why they re getting 2 star. Never buy anything from this store again. read more

Don't waste your money at Lowe's. Spent a lot of money purchasing windows. Two parts were missing. Took 8 months for install to be complete b/c Lowe's kept ordering incorrect parts. I had to google the part number and give to the associate to order. When part finally came it I installed it. I asked to be compensated. They compensated me very very little. Lowe's has lost business from my HOA and my clients. read more

They have the WORST customer service. Every employee is so rude. On top of that every time I call to cancel my order they put me on hold and hang up the phone. This has happened multiple times with different reps. I ordered a washer and dryer from them. I walked in and said "I want whatever set you have in STOCK" as there is a long back order because Covid. They sold me a set that I was supposed to get a week later. They then called me and told me I would have to wait another month. So I waited when the date came again they called and told me it would be another 2 months!!! I went to Home Depot they had it in stock and...boom delivered 5 days later. They really just don't care, even if there were a back order they could have been more upfront and not just keep pushing it back. They just lost a loyal customer for life. read more

Ordered a Hitachi/metabo router on sale for in-store pick up. 1) Order stayed "processing" for 3 days only to be called on the 3rd day to say that they had just sold out the day prior, and my order would be cancelled. 2) They inform me that I could still come in to purchase the display model, and that nothing was missing. 3) I arrived to the store around 5 pm on 14May2020 they show me the display model, but it is missing the case and critical accessories such as the 1/4 collet. At this point, I ask the assistant manager to discount it further due to it being open box and missing pieces. The assistant manager dismissed my request and stated that the price was already lowered since it was a display model, which was not true (he was referring to the sale price). Poor customer service from the assistant manager in charge this day, regardless if he was having a bad day or not. Long story short, thats what I get for trying to get a good deal on a power tool. If you order an item on sale/clearance for in-store pickup, I suggest calling customer service right away to make sure someone pulls your item off the shelf for you. If you do not, there is a good chance they will sit on the order until they run out. Do yourself and everyone else a favor by spending your money anywhere but here. read more

Outstanding service by Mariela at the Appliance Department! She went out of her way to check everything that I asked and even gave me additional information. She called me to let me know that two items were going to be delayed so I can make plans/alternative. I was disappointed that we did not qualify for their 18 month financing just because they are not installing it for us. Overall, the experience was great. Thank you Mariela and I think her name is Delia at the check out counter who rung us up. You ladies did great!!! read more

The amount of time I can spend in a hardware store when I can pretty much only use a screwdriver is astounding. For some reason, I just love them. I normally prefer Home Depot but I wanted some shelving and I knew what Home Depot had and wanted to see what Lowe's had in comparison. They had the same shelves, but I liked the brackets Home Depot had better so that is where I wound up making my purchase. The store is large and has a lot to offer. A lot of awesome holiday stuff was already out, we loved walking through the kitchen and bathroom areas and look at all of the fixtures and cabinet options. The aisles were all spacious and clean. We never encountered any staff while we were in the store and it was a Saturday afternoon so that's probably not great but we didn't need staff for this trip. Overall, everything was okay and if Home Depot doesn't have what I need, I know I can come here. read more

I ordered faux wood blinds online. When I got to the atore, I showed my order number and they had them in 3 minutes. They need to be trimmed down to 70", so I asked how to do that. I went back and found an associate and she helped me immediately. I was in and out in 10 minutes and everyone was kind and helpful and safely wearing masks. Too bad sone of the customers think they're too good to wear one. I hope I got the names right, but kudos to Barbara and Marissa. I think a lot of the bad reviews come from people that don't understand that things have changed. We're in crisis mode. Lighten up. read more

Very disappointed. We went to the store and the item we purchased was not in stock l, even though the website says there are 6. They tried to send us home KNOWINGLY with a smaller size rug. And when I asked why they were trying to give us a rug that is smaller and half the price of the one I paid for, they said they looked and the one we bought wasn't there. But they never even said anything. They were going to send us home with a rug that was half the cost of the one we paid for. We drove 30 minutes to this location because your website said there were 4 in stock. Very disappointed and will definitely be thinking twice before purchasing anything online from Lowe's again. Especially if it's a "pick up in store " item. The staff at the store even said that picking up items in store is unreliable because the "in stock" ticker is never right. After all the hassle I asked if lowes could cover the cost and ship us the rug we had already paid for, and they said they could not. Not great customer service lowes. Terrible. read more

Never try to ring them, they never answer the phone. You can waste less time by getting in the car and visit them.

Zero stars if I could. Ordered a washer two months ago and after dozens of calls to the store and HQ customer service, and SIX scheduled visits by their delivery/hook up guys, I am still without a washer. Their delivery dept literally never picks up the phone when the only way to schedule deliveries is through them. Terrible experience, and would never use this store again. HQ customer service will say they are sorry and will "escalate" to store management, promising a call within 24 hours - I went through this three times and never once received a call back. read more

I went to Lowe's at 7 AM, hoping to get a redwood 4x4. Their website said that item was in stock. Got there, no redwood 4x4s. Needed some deck screws. Nobody was around to help; a kindly contractor found them for me. I think the store had maybe 2 or 3 employees present; nobody available to help customers in this huge store. The cashiers were not helpful, didn't know where anything was and just shrugged. I went to the garden section for some herbs. All the herbs were OUTSIDE, but I had to walk back through the entire store to get outside because one of their (scant) cashiers hadn't showed up that day. Their herb selection was just pitiful. Lots of basil, which doesn't do very well in the fall. Lowe's used to be a decent place to shop, but now they are woefully understaffed and understocked, and the staff they DO have are not helpful or polite. There were very few customers at Lowe's. We went over to the Santee Home Depot; plenty of customers there and plenty of helpful staff. I will never return to Lowe's. And I wouldn't be surprised if they went out of business. read more

I ordered $500 in materials from Lowes to be delivered to my house. When the product arrived, it arrived on a pallet and the delivery driver left it on my sidewalk and drove off. What's funny is the delivery service originally called me to tell me he was here and I asked him to leave it on the porch for my address and he said "ok". When I opened my door and didn't see my product you can imagine my shock. I called him back (16197557795, and I think his name was Christian), and asked him where my stuff was. He said he left it on the curb. I asked of him and his colleague could please bring it up my stairs to my front door (which is not asking a lot considering I paid $75 for delivery!) He said "we are a third party delivery and we aren't supposed to touch the merchandise". When I asked how he expects me to carry this up my stairs he said "not sure". This delivery driver did not give an iota of a shit about the product or how I'm going to deal with this. He was lazy and left me with this heavy burden on my sidewalk. I could have easily done curbside pick up and put this product in my car and skipped then $75 fee had I known someone wouldn't carry it to my door! Since I'm not having my floors done until next month and there was absolutely zero way for me to haul the 400 lbs of flooring up my stairs I had to keep it on my sidewalk. I eventually tore it open, placed the individual boxes into the trunk of my car, drove it back to Lowes and got my $500 back. In between all of this, Lowe's customer service was absolutely terrible. I contacted customer service on the online app who told me to call the Santee store, who then never answered after several calls. I then called corporate customer service who emailed the store manager and guess what, never got a response back. The cherry on the top of the cake is that all the customer representatives I spoke to said that the delivery driver is supposed to get the product where the customer wants it and they are supposed to touch it. This third party delivery made up some bs excuse to do the bare minimum and neither the delivery driver or Lowes did anything to make it right. read more

I kept trying to call apps department they never answered yesterday and today the delivery didn't bring my new dryer machine. I called and asked for the manager they hung up on me 3 times. That's unprofessional job customer service. They are not good job read more

Wanted to purchase a refrigerator and found one which stated delivery in one week. When I placed the order it bumped up to two weeks. Day before delivery received an email saying it would be another two weeks. Called and spoke to some nasty person in shipping and requested a manager call me back. The manager did call me back at the end of the day and promised to look into my order to verify whether it was stuck on the ocean somewhere or at least in the USA. Three days later and still no return phone call. I called again and was told only one manager in the store so I left a message. Another day goes by and no return phone call. Successful team work starts with a manager and trickles down. Here the management can't even give the courtesy of a return phone call let alone address your problem. Going back to Home Depot where at least they pretend to care. Pathetic. read more

I should have checked the Yelp reviews before I bought appliances here. Stay far, far away. I bought a washer, fridge etc from here. I wasn't home when it was delivered and when I got home, noticed there was a dent and scratches all over the fridge. It took repeated calls that got no where, and a visit to the store meant waiting an hour while the only sales associate there was on the phone making us wait. One lady in the back office refused to help even call someone else to the appliance section. Buyer beware! I hope Lowes goes out of business before they scam more people with their crappy merchandise and even worse service read more

Don't bother with this location. Plenty of people available to help but they just page other people because that's "not their job" waited 30 minutes for one person and that guy was paged 5 times. At what point does a supervisor say why isn't the member answering his page. Go to Home Depot instead. read more

Well is looks like the end for me and Lowes. 1. Tried to become a Lowes Pro. It took 3 days of call this number or fill this out. Couldent understand why it wouldent open. The pros tried,the manager tried,cashiers tried. Nothing. Been a contractor for 45 years. Only when I was told to call CS for pros I got a call center in India and the lady told me you have to have a Lowes Credit Card first. Didnt want a Credit Card. 2. When Lowes first came to Calif the statement was made by the CEO that more than 3 in line to check out we will open a new checkout line. Well today April 17th 2020 there was over 24 people in the 2 lines to check out. 3.No help on the floor. Was told just too busy. 4. No shopping cards. Maybe the virus cause this So over to Home Depot. CARTS? Yes. Over 3 in line at check out ? Yes 4. In and out in 7 mins. read more

Lows has 0 customer service.. I was on the phone for 20 minutes and one answered. And even they didn't call to notify me when when my order will be delivered. Never again buying from Low's. read more

This stores management must be asleep at the wheel. There is always long lines at the check out (all the way to the garden dept) and that is simply because they rarely have more than one to two check stands open. Sparse staff on the floor to assist customers and just about every time I approach an employee to ask where something is, they act like I'm bothering them and or tell me an isle number where the product isn't located. Home depot is twice the distance from my house. But It worth the drive to not have to deal with the lowes hassle. read more

I like this Lowe's location. Staff has always been really helpful. BUT they share their parking lot with Chick-Fil-A, which can be a major bummer depending on when you go there because the restaurant's drive through line can cause weird back ups even getting into the parking lot and block you into a parking spot if you aren't careful. read more

Lowes customer service sucks. There should be option for 0 stars. I bought a lawn mower cause the sign says 30 day return period. After using it once I didn't like it cause it didn't perform to my expectations. I tried returning it after I spoke with someone on the phone and they assured me that I could but when I got to the store I got turned back. Supervisor told me that once opened you COULDN'T return it. My question is how are we supposed to test something to see if we like it or not? They referred me to their policy and that's as far as I got. I asked them if you go to test drive the car does that mean you bought the car? Still haven't received an answer from so called customercare@lowes.com ( what a joke!) I wont be shopping there and will be spreading the word! Thanks for nothing! read more

If you are thinking about buying a trailer from here, I would not recommend it. After purchasing, getting it registered is a pain in the neck and the DMV will tell you that Lowes should take care of it but Lowes will tell you to go to the DMV. Full run around. I'd suggest buying from ANY other retailer because they will at least register it for you. It even says on the DMV website that if you don't get your permanent plates, you should go back to the dealer, and if you don't like their resolution to fill out a complaint form. I would like to clarify that this review does not apply to the people who physically work at this location. They are good people and I believe they handled the situation to the best of their abilities. I don't know why Lowes changed their policy on registering your vehicle. read more

Each time I've been shopping at lowes the employees are rude. They do not actknowlage you. Keep you and waiting for a long time. It happened to me 3 times yesterday. In customer service, on the floor, and the cash register This happens when they're not busy! I'm a retired manager and to keep your business going you need to keep the customers happy. By helping them, going out of your way to help them and acknowledge them!!! I speak to lots of lowes customers and they tell me how in other states the lowes employee's are helpful. Only Santee and Mission valley are terrible. Seems like you need me managers and time to clean up. Get employees that need and want to work. read more

Hubhy and i went ti pick up our order and the girl whi greeted us was very rude!!!! First of al wd were maskd and we were not clise to get she backed away like were infecyed when we asked where pick up was she pointed and we asked cusyoner service she said next to it snd there was no next to it. Do we wrnt around looking gor another person to ask. Customer service sucked!!!!! read more

Man o man... I know we're experiencing inflation right now, but Lowes is taking it to a whole new level!! I'm seeing prices 30% higher at Lowes vs. Home Depot. Don't take my word for it.. next time you're in Lowes, take a look at something.. anything, then compare it to Home Depot or Walmart online.. it's ridiculous! Enough is enough Lowes.. you're not using me to pad your corporate wallet. Home Depot and Ace Hardware it is! read more

Needs improvement in customer service!!! Not even a hello... more like "what do you need?!" It's not my fault you hate your job!!!

Do NOT use for shower door installations. Poor quality work with messy lines and large gaps. Been trying to work with Lowes Installation Support Team to resolve this issue but nothing has been addressed...still waiting on a return back after calling multiple times. Avoid...do not recommend for home projects. read more

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the place has no help and then the guy who was going to help me said he would help me and be right back..never showed left me standing there...so they called him and he came but had an attitude... and told me i would not be happy with what i wanted.....i left went to home depot and got great service...for years i have supported lowes i have spent a whole lot of money in that store...most of my plants and tons of brick and other outdoor stuff. house paint brushes..window replacements...today was my last time supporting them I am done..I ended up going to home depot and got great service was in and out of there in fifteen minutes including get a piece of masonite cut..which is what i wanted from lowes..that the dude did not want to cut..anyway ..still kind of pissed off about lowes..to bad ....Peace. read more

Don't even attempt to use the curb side pickup. They bother to answer the phone. So you have to go inside anyway. If I wanted to go inside the store, I wouldn't have ordered it for curbside pickup. Anyway, like other reviews. I ended up having to go inside, they couldn't find it, and then I had to stand around while they attempted to figure out where it was. Whatever their system is doesn't work. I wonder if Walmart sells plywood... this is terrible. read more

No cashiers, one person standing up front wreaked of cigarettes and cat and they can't get the self checkout to work. I don't expect I'll be coming back read more

We got a flat top grill from here and they had all of the things we needed. Homedepot didn't carry the items in store.

Santee already have a stigma against the city but I never experienced it until today. I was looking for some attachment for my drills. I asked the worker and he just pointed to the direction where the drills were. A he wasn't even busy. Even though I didn't know exactly what I was looking for. But then a guy came up to him and says where do you get liquid plumbing at. And he took the gentleman all the way there. Now I don't know if this was a racist thing or a woman thing. But either way I felt horrible. I talked to the manager Brenda although I don't believe she was a real manager. And she just brushed me off. I will never go to Lowe's again. read more

Lowe's Santee has the absolute WORST customer service. The only reason I'm giving a star is because I can't give zero stars. I rather drive longer distance to avoid santee Lowe's. They are rude and inefficient as well as unwelcoming. Those employees have no idea what it means to be blessed with having a job during these horrible times. read more

Seriously??????? I had my handy man go and get a ladder. They treated him like garbage and then one lady was nice but got blocked by a dude that litterly kicked my guy out of the store and told him to come back tomorrow. One person was very nice and helpful but was dominated by a dude who said my guy must leave. It was really unreal. Boooooooooooo Lowes!!! read more

Bought a refrigerator from a guy in the appliance at the Santee Lowe's. We confirmed where to deliver it and the color twice with the sales guy. He seemed very distracted. Day of delivery emptied our old refrigerator and put food in some coolers. Moved it and cleaned behind it. Got a call and they were trying to deliver to the wrong place 2 blocks from our house. They would not come to the right address until the store confirmed with them. So they put us as the last delivery. We went and got ice for the food. Then it was going to be the next day. Then two days and next a week. As we were talking to them the guy had ordered the Wrong color too. So we went to Home Depot and ordered a new one that would be there read more

This place is inferior to the Home Depot around the street. Both stores have people that do the bare minimum, but this Lowe's is worse.