buyer beware. if you buy an lg refrigerator in florence or muscle shoals there are no service technicians in the area that will touch an lg. if you have a problem, you're buying a new refrigerator. read more

Went to get a key made, but could not find anyone on the floor. Called cust svc, rang 70, yes, 70 times w no answer. Finally located someone who cut the key. Got home, called the mgr. He answered, we got cut off. I called back, described probs I had, he said he would go find why no assoc avail to make the key. Didn't seem concerned about cust svc phone ringing 70 times wo being answered. I asked him abt it, his comment: "Our phones kinda mushy" Good job, Lowes. Lowes 1/2 hr rt for me, Home Depot an hour. I'll go to HD from now on. read more

Like most DIYers I've spent a lot of money at Lowe's. I recently head a problem with a special order door. The jamb on one side was made a 1/4" to tall. One of the managers there (Jacob) told me no problem. They would call the manufacturer in the morning and have them fix it. Customer service is a big deal. They have some great employees here. read more

Just moved to the village in Sheffield and renovated my house for two months inside and out. Part of moving is because I retired. Retired from state contracting so I have shopped more Lowes and Home Depots than the average. Usually I prefer Lowes to Home Depot. In the shoals area however, the personnel at Lowes is so far below standard (not just Lowes standard but standard in general) I make the drive to florance to homedepot now for anything I need. I tallied the end prices I paid at lowes for the last 2 months at $12,462. That's 43 receipts. That's 43 trips into Lowes. I recently had surgery in both eyes and I didn't go well leaving me unable to read. I needed assistance on most trips but despite the money I'm spending there I was treated like a problem customer. Hurt my pride like hell. I'm not used to being handicapped having always taken care of both myself and my family without ever needing assistance. Now that I have no choice but to ask for assistance I'm learning a lot about customer care I never noticed before. I did make several complaints to management over several different dissatisfactions ranging everywhere from wrong items shipped to zero radius mower arriving without the servicing it requires prior to delivery to miss-rung merchandise to not being allowed to buy clearance items because I require assistance to load them which disqualified clearance. (Manager did discount me a different washing machine the next day when I called to complain but that in no way relieved me the embarrassment of being told I wasn't good enough to purchase. In the end I wrote a letter to corporate including names dates receipt numbers and incidents legitimately worth complaining about without just being picky, but never got a response. Meanwhile the Home Depot in Florance has really worked hard at making me a customer. More attentive than any other Home Depot I've ever done business at. Wish all my large orders I placed at the beginning of the project had been there. read more

I love this place. I have been a customer of this Lowes location for six years now and they are always very helpful. They also use great installers for contract work( I didn't even know they did installations). read more

Good service. Everyone that I ran into seemed to be helpful and energetic. Some will do a lil bit better than other to help you. But all in all, good experience read more

Very disappointed how we get treated yesterday after getting some lumber. We never really go to Lowe's often and we didn't really know what to do about getting some lumbers. One of the guy (typical white guy about almost 6 feet tall wearing comoflauge cap, Boston cap?) that trying to help us or never really wanted to help us... I don't why.. maybe he doesnt like because I am non-white or he just really hates his job. But he was really rude, slamming the lumbers to the cart and we're saying that we were just standing there and watching them not helping.. read more