115 pm, February 16, Presidents' Day, 2026 Here for a pickup. Their website is glitching, won't recognize my check in... Pivoting, reinstall the app. BTW, rain storm dumping on the southern California region. Let's see how much time it takes to deliver my 6 items. I scored 6 cans of Deep Woods Off on clearance! Thank you SD app! Just as I typed this I saw the male employee exit the main entrance with my items. Bro! Didn't bother with removing the random shopping cart blocking the space next to me, anyway, just shows how unthoughtful hourly part time workers can be (assuming naturally). Total time was about 10 minutes, overall with sitting here trying the website and reinstalling the app, add another 5-10 minutes. Overall, pretty good considering I didn't have to get out of the car. Have your barcode ready at the exchange and voila. Done. read more

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Love this plaza Lowe's in located. I get to buy my garden plants and fertilizer and get my groceries at Sam's next door. After coming here for a few years, one associate finally pointed out to me I have a guarantee with my boxwood plants I have been buying. I never knew plants came with a warranty ( 1 year I think). For others, it may sound silly but for a non green thumb's person, this guarantee is great. Luckily, my other hi trees have survived x4 years so far. I enjoy visiting during spring time since there are so many birds nesting. Staff members are very kind to put up signs to inform guests not to disturb nests. Kids always get a kick out of seeing the birdie eggs. Reliable big box store for home improvement items and garden equipment essentials. read more

I feel like I'm here every week or every other week. It's so close to home and conveniently located between Walmart and Sam's Club. As part of their Lowe's rewards we often are able To get freebies from time to time when they're having their giveaways, like we got a soccer ball, Air pump and draw string bag one time. I did take off a star because the workers are hard to find. I also don't like when the solar panel people are there asking us about our electric bill. I also wish they'd sell ALL flooring individually by panel. We needed a single panel of a certain Pergo vinyl flooring but the lady, who was super rude, said that isn't something they do even though multiple other vinyl flooring styles had loose panels out. read more

Steve in appliances was incredible. Walked me through all the different options and helped me select an entire appliance bundle for my new home. Very impressed with his level of service read more

Lowe's Home Improvement - Stove - Hardware Stores Near Me - La Habra, California

Absolutely the worst experience I've had at any store, you can't reach a person on the phone and you can't get their website to work properly. I will never purchase from Lowe's, I would rather pay double than to deal with their horrible service. read more

Buying these products with the guidance of staff.. that made my shopping trip so quick. read more

Lowe's Home Improvement - Hardware Stores Near Me - La Habra, California

I placed an order for pick up for a couple items. It was so easy to retrieve from the lockers, but I also had a great associate named Eclipse, help me out. She was so welcoming and so nice. It totally made my day. I was trying to get out of there in a hurry and Eclipse stopped what she was doing to show me how to scan my barcode and I was out of there in a few minutes. Thank you so much! read more

No cashiers!!!!!????? My register is froze on the number of bags I need. The ONE person you have to help six open registers is busy opening every pocket on a tool bag (doing her job and seriously busy) the line is piling up. Good luck, I'm headed to Home Depot. Edit: Home Depot has six registers open - no lines! read more

Ready to check out - only cash register is in Lumbar! I left my credit card at home, cashier said she can't look up my account I have to text a number. I texted my number several numbers entered the information - nothing happened. I called Lowe's credit card - he wasn't helpful he wouldn't give me my account number, why not - security purposes. I understand security purposes however, shouldn't be so difficult for me to get my account number, shame shame Lowe's. read more

Worst. Customer. Service. Ever. Whatever associate you ask for help from says it's not their department and they'll look for someone. NOBODY is apparently available for help read more

If I could give them a zero I would. Went there to get a Christmas tree. No one in site to help. Several people went inside the nursery department no help. Tried to call the store unable to get a live person if my life dependent on it. Lot of us just gave up read more

I went in as I do every year to purchase a couple of small sized Christmas trees for my grandparent's burial site and had the worst verbal altercation with an employee named Roger. Absolutely no customer service, spoke down on me as if I was some kind of child and taunted me on my way inside to speak to a manager. I've never encountered someone like this anywhere! read more

This has been our go to store, however they wouldn't honor their own price match policy when I found the same item at an another nearby Lowes store for less money! Needless to say, they lost a customer. read more

Placed an order on June 3rd, with the promise of pick up from this location of June 11th (this was a father's day gift). Only to find out (after I had to look it up, and not receiving any form of notification) that this item has not even been shipped. Here we are the day before father's day, with no answer as to why the item hasn't even been shipped yet, 11 days after the initial order was placed! The Asst Manager Lou Arellano and Pick-up lead Valura Henderson offered no answer, or solution to the delay. Very disappointed on how business is conducted as there was NO COMMUNICATION or updates, and I, as the customer, had to reach out to find out what's going on. read more

There is a reason this store has a 2.5 rating.. they are the worse Lowe's. Employees have a TERRIBLE ATTITUDE including the Assistant Store Manager Maria. They make mistakes on your order and don't apologize. The employee ANNE that works in Customer Service return has an extremely bad attitude. THERE IS A REASON HOME DEPOT DOES BETTER THAN LOWES. Better employees equals better customer service. read more

Had a fridge that fit my size specs. 1) Even if you buy the extended warranty, return policy is still limited unless you buy with a Lowe's credit card. I decided I'd buy anyway. 2) Completely changed delivery schedule the night before expected. Call to customer service and conversation with Supervisor: "nothing they could do about it." They had no response to why I was told what I was told by salesperson. Everyone was polite and said they were sorry. But they seemed to imply it was my fault. So, I cancelled purchase. Now, I'm off to find another. We had a similar problem at this Lowe's several years ago; this was my first time back to attempt a major purchase. I won't forgive/forget again. read more

I had such such an amazing experience here with Loubriel Arellano. He really went above and beyond to assist me as a guest in his store. I was simply looking for a replacement toilet, but he answered all of my concerns and I cannot thank him enough for the excellent customer service. As always I love coming to Lowe's for all of my garden needs and willing continue coming to La Habra Lowe's now just to support this store. Thank you Loubriel!!! You're job an amazing job read more

Lots of employees yet no one greets or offers to help. Employee information contradicts. Assistant buttons don't work. Rude man in the front answering questions in a sarcastic manner. Only 2 employees greeted and 1 was helpful. read more

I went in Yesterday to get blinds. I asked for help at the paint department since I couldn't anyone else around, Asked a lady there to get someone for that department and she said OHH they are out to lunch, So I asked if anyone can help me with the measurements and she responded "TO GOOGLE IT" CAN YOU BELIEVE THIS!! What kind of customer service does she provide!! I don't remember her name, but she is the one that wears a lot of make up and heavy eyeliner.. If you don't like your job what the heck are you doing there. find another job! read more

Laura helped us cut 10 - 1 foot lengths of chain. This was a tedious and arduous task she did on her knees. These are going to be props for our youth day program at church. Laura was patient and kind while helping us select the chains. It is always refreshing to see great customer service in times like these. It is obvious she is a hard worker. Thank you Laura! read more

Lowe's Home Improvement - Laura at Lowe's in LaHabra! - Hardware Stores Near Me - La Habra, California

Ok - what the heck?! Not sure why this Lowe's rates such low stars - ?? This was probably one of the nicest Lowe's I've been in recently. The last store I had gone to (Tustin) was awful! The employees here were so helpful - each time an employee would pass us, they would ask if they could help with anything. And I was thrilled to find a mosaic for our shower project. Why is it always the last spot that you go to that has what you're looking for?! And finally, a young man helped us load a toilet into our car - very pleasant young man! Wish I would have gotten his name! But he just loaded it and didn't even need our help! What a guy!! So hopefully my 5-star review will help your score a little bit! read more

Lowe's Home Improvement - Thanks for the free air! - Hardware Stores Near Me - La Habra, California

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I asked three employees for help and still never got help looking for flashlights after asking 3 times, I just left they just agreed

Got my pitboss finally. Got help getting it loaded. Checkout was a breeze. Recommend it 100%. Not sure about the warranties they push. Let's get to cooking. read more

I ordered Windows online because they were on sale, and I was remodeling my house. I did not need the windows until the house was ready for them. I ordered the whole house of windows. I picked them up, and they were packaged to mitigate damage. I left them in the packaging for their protection. when I went to install them. Two were the wrong size, one had missing parts, and one was damaged. I went back to Lowe's, and they kept repeating that it was past 90 days, so you are stuck. I asked for a store credit or a coupon for a discount on future purchases. Same response past 90 days in effect screw you. It is clear Lowe's is not interested in their customers after they get your money. I have taken things back to Home Depot several months after the purchase and the job was done. DO NOT SHOP AT LOWE'S I would give them zero stars if there were one. Dennis Sherlin read more

After waiting a week for the solar panel no one can figure out when I can pick it up! I canceled it and 2 months later I received a call from Lowe's that it ready? This solar panel was in stock the whole time but once again no one cares! Lowe's has low standards. read more

I was in a hurry and went rushing into this Lowe's branch in La Habra today 8/28/24 to find a special drill bit with diamond tip. I'm so grateful to Teri for helping me out finding it and on top of that giving me tips on how to prevent leaving my pot with a crack ... I'd also like to mention that I was asked twice if I needed help in most of the corners of this branch. Thank you Lowe's La Habra CA for an excellent service. read more

This is special recognition for service way above and beyond normal. I needed a couple of dozen railroad ties for a retaining wall project and this store is one of few that carry them in stock. Railroad ties weigh between 150 and 180 pounds each, so picking up a load of them is no easy job. I was very lucky to find Lisa, a very helpful Lowe's employee. She has helped me each time I have gone back for another load of these monsters. Without hesitation, she always manages to find a forklift and get to work helping me. She always to move some other items out of the way and has worked out a plan to load these into my trailer easily. She has put in some heavy work on some of our hottest California days, never complaining or shying away from the job. This is one committed employee, and Lowe's has a real treasure in her. I wish she worked for me! Thank you, Lisa, for your helpful spirit, your refreshing attitude, and a quick sense of humor too. You're the best! read more

Poor Service | Windows and Doors 8/02/2024: Went to purchase closet doors (72x80 bypass doors). It ook approximately 30 minute to get someone in the Windows an Doors department to help me. When I inquired about delivering the closet doors, I was told that the delivery price is $79 (however, Lowes website days $39). Based on the price delivery price, I figured hiring a Lowes installer might be a better option. When I asked about the installation cost, I was told it varies and that installation costs are determined by the Lowes contractor. So, before hiring the contractor, you must pay $40 for the contractor to come out and measure your close space. The contractor has 24 hours to reply to your request. 8/05/2024: I waited to hear from the contractor Friday, Saturday, Sunday, and Monday. I finally got a call from he contractor on Monday. I was told no one could come out to measure until August 9th, and the installation would be another week or so after that. So, it would take at least 2 weeks to hang the closet doors. I explained that was unacceptable and then the contractor scheduled someone to come out on 8/06/2024 (the next day). 8/06/2024: The contractor's employee takes approximately 5 minutes to measure and leaves. The contractor has 24 hours to sent the installation estimate to LOWES. I wait Wednesday and Thursday, there is no communication during this period (from anyone). 8/08/2024: I go to LOWES for a status update on my order. It takes another 30 minutes to get help in the Windows and Doors department. When the appropriate person shows up, he has no updates from the contractor. So, he leaves a message for the Contractor to send the estimate. At this point I am very uncomfortable with the LOWES contractor. I ask the LOWES employee what is the escalation process in case I have a problem with the contractor. He told me I would have to call LOWES corporate; he offered the cooperate number, I declined. He assured me that by the next day I would have an estimate from the contractor. 8/09/2024: LOWES called me with the contractor estimate. It was $450 for a 45-minute basic installation. I declined the contractor's estimate and my $40 were forfeited. Summary: 1. Each visit, and there were 3 visits, took 30 minutes to get help in the Windows and Doors department 2. The delivery cost was misquoted at $79 (versus the $39 cost shown on the LOWES website). Had I gotten the correct delivery cost, I would not have pursued hiring the LOWES contractor. 3. In my opinion, the contractor's pre-sales response was poor. 4. There is a gap in the store and contractor's communications process (I had to physically go to the store 3 times to know what was going on with my order) 5. Local contractors quoted me $150 - $200 to do the same work If you plan to use a LOWES contractor, I suggest you re-read this post. read more

Poor customer service! DO NOT PURCHASE ANY MAJOR APPLIANCES!!! If the appliance is defective per the manufacturer and a return authorization was issued by the manufacturer, Lowe's will not accept a return read more

I went into Lowe's before work with a few minutes to spare and tried looking around for what I needed. Eventually I had to leave to get to work on time so I placed an online order for pickup. I am not joking this is the fastest online pickup i've ever seen! I placed an order & 2 minutes later got a message that it was in a locker & ready for pickup. read more

0 stars. This place is the worst. We had to get a dishwasher swapped out 2 times due to defects. That's 3 different units. Our home warranty company purchased the unit in April and we didn't get a good one installed until July. Not to mention Melanie, the state account rep, was absolutely horrible to deal with. She was completely incompetent. The only good thing about this Lowe's was dealing with Samantha, the appliance rep. That girl tried her damndest (the only good thing this joke of a store has going for itself). Shop at home depot. It will save you trouble and money. read more

This location is really clean and spacious. Ample parking. Customer service is excellent! There was several associates willing to help. read more

I would have given zero stars but I was forced to select one in order to leave a comment. Terrible Manager Maria. Closed up before the end of business hours. Garden and front entrance doors were locked before closing. We along with other customers walked over to the exit knocked since she was standing in there and we tried to show her it was not closing time based on the time. She insisted to yell they are closed with an attitude completely unprofessional repeatedly then waited until her phone turned to 9pm and show us through the door that it was now 9pm. Should the entry doors have been opened we would have had plenty of time to purchase the necessary products. Customers were turned away. This is not good business or leadership. read more

I just spent 1500.00 on a refrigerator for my grand daughter and so I was waiting for the next available person to help. A guy named Ted or something similar came up and said have you been helped I said no he said can I help and I said yes your my guy nothing derogatory at all and with a happy heart when he said I'm no one's guy my pronoun is person and you can address me as so... so I kept my composure and said my wife is right here let's get her and he said I already asked her and she said she didn't need my help and so I looked at him in an angry voice and said well she needs your help now I was very ver upset. I went to front of the store and asked for the manager her name is unknown but they have two managers one male one female so she said she didint have time for me. Horrible store now I will Be calling corporate. read more

Very dissatisfied and disappointed with The Lowes in La Habra's Customer Service. If you want to be treated with courtesy and respect, I do not advise you go to this store. read more

Came in to pick up an assembled Blackstone 32" grill that I ordered the previous day and confirmed pickup that morning. Took 25 min. for the associate to bring the grill to the front of the store. After my personal inspection of assembly it was clear that they had simply pulled the floor model from apparent dust accumulation and paint nicks even though I ordered a new assembled unit. After asking an associate, I was told that I was wrong and I was given the correct grill (without manual or grease trap) because he claimed that he was the one that pulled that grill from the back. 45 min later, at a total of 1.5 hours I finally received a different (and the correct unit) from the same guy who said the dusty floor model was my grill. Overall, the store associate was unaware of what was going on at best and dishonest at worst. TLDR; if you order a grill, then it's less hassle to assemble yourself. Customer service was poor and disorganized. I will not be back. read more

The employees are useless!! They stand around talking to each other instead of helping costumers. You have one job do it right; going to Home Depot right now! read more

Jack in lighting is my go-to expert and always solves my problems when it comes to my lighting needs. Lisa in lumber always goes above and beyond and will jump on a cash register if the line gets busy! My wife and I love this place! read more

Lowe's Home Improvement - Lisa cutting away! - Hardware Stores Near Me - La Habra, California

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Jeff in plumbing department was very helpful in providing advice in repairing my water line to my refrigerator that stopped working. Thankfully, the only thing that needed to be replaced was the braided water line hose read more

Lowe's Home Improvement - New braided hose going to refrigerator - Hardware Stores Near Me - La Habra, California

I enjoy coming to the store only when needed especially when I need a elf air filter or just checking out now I don't might have on the floor good location great summer patio sets just here checking out things quick walk-through at Lowe's read more

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