I have no idea if all law firms function like Council & Associates, but they have certainly set the…read morebar high! Here are a few highlights: 1) I had immediate access to my attorney and case manager via text; 2) I periodically received check-in phone calls and emails; 3) They displayed person-centered service via a happy birthday video [WOW] and small tokens of appreciation in the mail; and 4) the settlement amount was a nice surprise! They went above and beyond. Thank you, Council & Associates!

council & associates were very helpful and did well with communication and getting me my payout. it…read morewasn't a long process and they're was always someone available for my questions

BEWARE BEWARE BEWARE Just like the last review where she said the backend is shady?In deed it is!…read moreThey had me sign over my case only to sit in it and never give me updates. When I asked to speak to an Attorney Katrina Heflin and Elsa Brewster said on 3 separate occasions he was in court! After realizing their may not be a real Attorney or something was a miss I demanded to speak to counsel and was told by Ketrena Herrin that TO FILE A LAWSUIT IN MY CASE IS TOO EXPENSIVE FOR THEM TO DO! RUN RUN!!!!!!!

I always wanted to give my own an opportunity to represent me in an accident case. Don't get wrong…read morehey sent me to a good chiropractor, but that is it. My complaint is that I was called about me receiving compensation from this accident in October 2022. I was told a check was received in office and it has to go into escrow for approximately 10-15 days. That is fine 10-15 days go by and I place a call and I am told we have to get some people to agree to reduced payments. I wait another 2 weeks and I call back to see the progress and when to expect a check to be mailed to me. I am told the person stepped out and would return my call and has not returned it since. Now if I was told that this is the way the do business from the beginning I wouldn't be wondering about a check. I would just wait, but if you tell me one thing then I am expecting to receive something not to be told there is another issue to be handle then you will receive a check. All I can say is that the lawyer maybe good for all I know, but the backend of his business is shady. I will not be using them again god forbid if I get into a mvc.

Very friendly staff and great customer service. The wait wasn't long which was really appreciated.read more

Had some unexpected expenses. Needed a small personal loan. Called them up. Approval process was…read morequick and fast! Did app by phone, got approved. Went to office with the necessary documents and the customer service was awesome. Didn't take long at all and the payback amounts are reasonable.

Amazing customer service!!! get the job done very friendly and kind. I will be coming back every…read moreyear to get my taxes done by her and any other finacial assistance i need.

We were struggling to work with the mortgage company and they were giving us the run around. We…read morewere able to hand over the foreclosure rescission to The Clifton Law Firm and they took care of the whole process. I am forever grateful for coming across this firm.

By the far the worst state farm agent I have ever worked with…read more I am writing due to my extreme displeasure dealing with Dana Shivalier. I have been a client with state farm since 2003 and have always enjoyed the excellent customer service and coverage. I have used State Farm in three states for Auto, Home and Renters, never with an issue until now. I have come to learn that each agent is an independent operator, and therefore handles their services independently and by no means does this one agent reflect all of State Farm. In January I received a notice from my apartment community that I did not have renters insurance (which I had purchased through Dana Shivalier). I contacted my agent and asked what had happened because I paid in full for 12 months up front in July, and was informed that they had my address entered incorrectly. No big deal, they changed it, from the same address, just a different apartment number. I am then billed for a 'change of address'. I inform them that I have the binder, which shows my correct address as originally issued in July, but refuse to acknowledge that the error was their fault and demand payment. She informs me that she will get back to me by Friday, but rather than talk with me, cancel my coverage without notice. I find out my coverage is inactive when I receive a notice that my multiline discount has been removed because of an account that is no longer active. I contact a different state farm and they handle the entire process for me. There are many state farm agents, find a different one!

I recently bought a life policy from Dana and her team and everyone was professional plus went the…read moreextra mile to welcome me to the State Farm family. I am excited to grow my insurance portfolio with Dana Shivalier. I would recommend.

Requested service for Notary for first time. Sarah quickly responded and explained the process to…read moreme. Would use her again for future projects.

Shanera was a great case manager- everyone at firm was really nice! I hope Im never in an accident…read moreagain but if I am, I know who I am calling.

I had placed a call to this firm on July 13,2026 inquiring about my son's case. I spoke to , I…read morebelieve a secretary from that office, gave her all the info. She told me she would present it to the firm, and see if this would be a case they would take on, and call me back with a response. As of today, July 18, 2026 I have not heard from this law group. I guess I expected the courtesy of a return phone call from them. Very unprofessional.