I was experiencing wheezing at night and went to Better Faster Urgent Care for a check up. They…read morequickly diagnosed my problem, Bronchitis, and called in my prescriptions. BF had X-ray, all the equipment on sight needed for my diagnosis. Kate, the PA, and Manny, the Tech, were excellent. If you need urgent care, Better Faster Urgent Care is the place to go.

My wife went in recently. Dr. Strange, Javier and Jessica took great care of her…read more They continue to do an excellent job in what they do. Keep up the great work!

Four pros and one con. - Valarie is amazing. She takes time…read moreto listen in understanding what's going on. After my blood work came back, via email, she still continued to make sure I had no further questions/concerns or if I needed meds (without another office visit). - Even after my husband and I moved farther away, we still stick with Lighthouse. Everything they charge is at least 25% less than other places we have tried. When everything adds up, that's a big difference. - During the current pandemic, we have not been comfortable about the idea of going to the doctor's office (don't want to end up catching Covid-19). But Lighthouse, they are not only not seeing anyone with any Covid symptoms, they have taken lots of safety measures around the office also. Just that peace of mind is important. - We have been going to Lighthouse for years. Never needed to wait long in the lobby. As soon as we are done signing it, within minutes, a nurse would call us in. - The only down side is that it takes a long time to talk to the front desk; they would pick up the phone, but would put me on hold for a long time. Maybe they are super busy; it averages to about a 13-min on-hold everytime.

Dr. Lecroy has served as my General Practitioner for several years, consistently demonstrating not…read moreonly remarkable expertise but also a profound sense of compassion that distinguishes him in his field. He is, without a Dr. Lecroy has served as my General Practitioner for several years, consistently demonstrating not only remarkable expertise but also a profound sense of compassion that distinguishes him in his field. He is, without a doubt, the most exemplary physician I have encountered, and I maintain an unwavering trust in his abilities.

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

I made an appointment here for my daughter yesterday morning and we had the best experience…read more We got into an exam room quickly and everyone we encountered was extremely friendly. They gave me a water and my daughter got chocolate, stickers and a sucker. The facility was nice, modern and clean. They have a prescription medication kiosk. It just started acting up for them when we were there but I had another prescription to pick up from our usual pharmacy anyways. I will definitely be returning if we need to visit another urgent care.

Bad experience from start to finish. Check-in was disrespectful, unprofessional, and lacked any…read moresemblance of urgency (despite no other patients present at the time). I was then told to sign forms - without being allowed to see them. I was handed a signature pad while the screen faced only the staff, with the forms verbally analyzed by a staff person. When I asked to briefly skim what I was signing, I was met with resistance and visible annoyance. In the exam room, another staff member echoed this attitude, saying, "So I heard you want to read the forms?" I was questioned as if my request were unreasonable and was barely allowed to view the screen, which was dramatically tilted away from me for no conceivable reason. The disorganization continued: my vitals were not recorded until later prompted, I was left alone far longer than promised after my test results were confirmed to be available, while staff chatted about non-work matters outside, and my discharge paperwork was incorrect. The provider prescribed meds for a confirmed diagnosis and a possible alternative, but the medication for the actual, confirmed diagnosis was missing from my paperwork until I pointed it out. Overall, the experience was chaotic, dismissive, and error-prone. I left with no confidence in the care or treatment I received.

The usual person for drawing blood was out, and the substitute apologized profusely after poking me…read moremultiple times when I directed her initially I have small veins. Left with a bruise. The nurse was amazing great bedside manner and very knowledgeable. Labs take forever for doctor to review and front desk staff could work on their hospitality in person they're great over the phone.

Everyone at the clinic is so nice and I have to give them that. The nurses are great…read more I did want to mention that when you go for weight loss shots and if you receive red shots then you are not taking only Semaglutide or tirzepatide you are taking B12 somewhere in the mix. They have no right to make their own Compounds such as mixing B12 with semaglutide. That's truly considered a pharmaceutical scam. I believe if you do tirzepatide at their office, which is the more expensive one your shot should be clear and that would be okay. I was recommended to go here by one of my friends who mentioned that she started on the cheaper shot, which was the Semaglutide and that it didn't work for her but the reason why it didn't work is because it's mixed with B12 and you don't really know how much you really are getting of the actual Semaglutide. I do not recommend going there for that reason.

The lovely Victoria Thomas is this group's Nurse Practitioner, and I choose to see her. For about a…read moreyear now I've made appointments with her for general health and cough-cold stuff. She is supportive, knowledgeable, thorough and personal. Always. Either she takes very very good notes and reads them before she comes in, or she's got an amazing memory. Truly engaged in making a difference in my health and life. Overall Pros - Clean, beautiful facility. Feels like they stay on the leading edge of current medicine and practice. Overall Cons - There have been a couple ladies who work at the business desk that are not enjoyable. Not awful! Just meh.

After my beloved PCP retired/moved out of state, I decided to try Bridlewood Family Healthcare due…read moreto proximity to home and because my prior PCP had stated that my medical records would be transferred there. The front desk staff was nice and the MAs friendly. They apologized and thanked me when I mentioned that I found a 6 day old urine sample in the restroom. Dr. Glaser was not friendly towards me. My visit was to be a new patient physical. He did not engage or try to get to know me at all. My face to face time with him was less than 10 minutes, and the only thing memorable that he said was that my insurance might not pay for my updated tetanus shot (they did). I went downstairs to do lab work and was there for about 30 minutes when they finally realized that Dr. Glaser did not order lab work because I had done lab work 7 months prior. Fairly certain that lab work is part of a physical...but whatever. I had already made up my mind that this man would not be my new PCP. A PCP should be warm and engaging, and someone who will listen to their patients when they are concerned about something - Dr. Glaser checked none of these boxes. Fast forward a few weeks later to the billing nightmare that followed, my insurance covers an annual physical (including the lab work he wouldn't order) 100%...but the first bill was coded as a new patient appointment, but they left the physical off. So I had to call the office about this...they made my patient responsibility $0 in their system, but then rebilled my insurance company with duplicate charges and overbilled by almost triple. I decided to call BCBS directly since I had yet to find a competent individual to help me at the practice. The insurance rep told me that one of the codes used on the new bill was for a psychiatric evaluation...OMG! I explained the whole situation again, and BCBS filed a grievance and the billing did eventually get situated. I have talked to others who have noticed similar billing issues on their statements from this practice...so definitely watch your EOBs here. Unreported overbilling is sadly something that happens too often in the medical world. I have given up on ever seeing my 7+ years of medical records from my prior PCP. I am fairly certain they went into an abyss of some sort in this Bridlewood office of confusion.

I went to this urgent care for a sharp pain in my right shoulder. They immediately got me in and on…read moresome pain medicine! Very quick, very easy process! I will definitely be back anytime I need a doctor. Thank you for the amazing service!!!

Would not go here. Went here a week ago for an upper respiratory infection. A week later I'm not…read moreany better. I call up there today to see if they can do anything for me. I'm not looking for anything major maybe a slight discount? Spent $200 on my first visit and I'm not any better a week later. In fact, I feel worse I'm told I can come back in. But it will be a totally new visit. And the fact that I was there a week ago for the same thing will not matter. Find a different place to spend your money.

The nurses were friendly and easy going. Helped me register, then the doc was dialed in. You know…read morewhen you feel like they're busy & you're imposing? Doc Bill was the opposite--like I was his only patient. Then he told me stuff I thought I understood but really didn't about low T. I absolutely recommend this place for those reasons & a few more. Also I was late & they didn't judge lol.

If I could I would give them a negative. It should be called Total Scam. I asked for my past…read moremedical records and they want to charge me. I never agreed to that when I initiated service and medical record maintenance is part of the fee for service. Screw them.