Extremely poor handling of my items - Like others here, I hardly ever write negative reviews, but this company has forced my hand in this case. I had a piano in storage in 2 parts with a stool. On return of the item, the piano stand was completely scratched up, and the wood was broken on one end. The company had tried to mend it unsuccessfully using staples in wood (which obviously did not hold), and this was confirmed by the delivery driver. On contacting the company, they said it was not their responsibility and I would get no compensation as I did not have the LOVESPACE officials pack my items (which is an additional expensive paid service). If you decide not to pay for this, they get to decide what counts as 'properly packed' and so naturally they don't pay out anything. My piano stool was also lost and not returned. Customer service was very slow to respond but at least answered my questions clearly. The claims, however, also took longer than the promised 15 working days to be replied to. Mind you, all of this is after I paid for their supposed 'insurance'. Overall terrible experience for a so-called 'student-friendly' service, and given the fact that the pricing model isn't even cheap, I would not recommend to anyone. read more

I thought I only had to pay once, like all the other companies, but they started charging me every month and now they want money so I can pick up the boxes. If they're recommending themselves as a storage facility for students, then they need to lower their prices by a factor of three. read more

This review is written on 23rd Feb 2025, to describe my terrible storage experience Extremely expensive, unable to get immediate return but you'll have to arrange an available slot so that could exceed your storage time, and that returning fee is very expensive. If you get a better storage option, I would suggest never use lovespace unless you have money to waste. read more

Dear LOVESPACE Team, I am writing to express my deep dissatisfaction with both the condition of my belongings and the communication around the delivery. Upon receiving my boxes this morning, Friday the 13th of September 2024, I discovered that my suitcase was completely destroyed, and one of the boxes was damaged. Inside the damaged box, a wax burner, a plastic lunch box and a wine glass were broken. These items were in perfect condition when they left my collection address on Wednesday the 21st of August. I have video and photographic evidence to support this which you can found below, of the suitcase and box. My items were well wrapped in bubble wrap, yet it returned to me broken. In addition to the damages, the entire delivery process was frustrating and mismanaged. I had scheduled the delivery of my 8 items for Thursday the 12th of September and arranged this well in advance (from Monday the 26th of August 2024). However, I received three separate emails on Wednesday the 11th of September, stating that my boxes had left your storage facility and were with ParcelForce for delivery. Yet, when I checked with ParcelForce on Thursday, the 12th of September, they informed me that they had no record of my items. Additionally, when I called ParcelForce again, they confirmed that they had only been notified on Wednesday for a Thursday delivery, which made it impossible for them to deliver on time. When I then contacted your team, I was told the emails were sent in error, and that my boxes were, in fact, still at your storage facility. This lack of clear communication was extremely frustrating, as I had made plans based on the delivery date and the multiple updates I received from your side. I would appreciate an immediate investigation into both the damage caused to my belongings and the miscommunication regarding my delivery. I expect appropriate compensation for the damages and an explanation for the delivery delays and errors. Please advise on how we can resolve this as soon as possible. Collection order: 566701 Return order: 574723 CID: 240653 read more

This is a terrible company - they lost one of my daughter's boxes that had been in storage with them from mid-June to mid-September. They were very slow to contact the delivery company, provided her with no follow up information whatsoever, never called back, having promised to do so, and only after numerous phone calls and emails to them, two months later, they have told her that she will receive £100 compensation. She is still waiting for that. The items in the missing/lost box included, amongst many possessions, photographs and paintings that had great meaning to her.Additionally, almost half of the crockery that was delivered, was broken. I am appalled by the lack of professionalism and their dreadful customer service. They have done absolutely nothing to resolve the problem. read more

The price of lovespace is expensive for bad service. They've stored parcels I've asked to be delivered and requested payment for it. When it's clearly their fault I didn't get the parcel as it's been damaged. But will lovespace ever tell you they damaged your parcel? No, they can't do any wrong. I've lost items and received no item in the perfect condition it was once in. read more

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DO NOT USE THIS COMPANY AT ALL COSTS! Their service costs an arm and a leg and the customer service is even worse than that. They have charged me for unused services - paid for packaging and all that was done is break half of my stuff. The company lost more than half of my items located some after the countless emails I've send them to get a response, has found some of the boxes returned them to me. Turns out there is more missing, they keep taking more than 48 hours to get back to me with no answers which has been extremely frustrating. They refuse to give me a refund (they keep ignoring every email I send with regards to that), even though the service I paid for was clearly never put to use. They lost my items in the warehouse (I paid for a storage unit). The experience has been beyond horrible - would not recommend at all. read more

Lovespace is the worst business I ever saw. They robbed me in many ways.I have booked a shipping service from them. They told me the pickup would be between 7 AM and 7 PM! I moved my stuff to the lobby of the building, as they said.On pickup day, I suddenly saw an email from a third party saying I was not there, so the pickup was cancelled. I called Lovespace support and told them I was here all day, but nobody called me. The agent told me you should have been in the lobby for the period. FOR THE WHOLE 12 HOURS HE MEANT! And kept lying that the third party never calls the customers. (I called that third party later, and they told me they contacted Lovespace since they did not have my contact information. And for sure, Lovespace never called me to tell me they were downstairs.)I told the call centre agent I had tickets for tomorrow, and he kept mocking me after that and told me there was nothing he could do for me. Although it was their fault, he said I could only move the pickup date for you to another time in 4 days, or you could talk to my manager. Then he told me my manager was busy and would call you in 2 days! Of course, nobody had called me in the last three weeks since that incident.Later, I handled the situation with another company that did same-day pickup and delivery. But because of the last-minute call, I had to pay £200 more. The money I spent was because of Lovespace's incompetency.I called Lovespace support again and asked for a refund. They told me that your order was cancelled and that you would receive a refund confirmation email. And this was another lie. I kept calling for two days, and at last, I received an email from one of their agents telling me my money would be refunded in 10 working days.AND GUESS WHAT? Ten working days have passed, and there has been no refund.Lovespace is not a business. This company is scamming people. Do not trust them. read more

Horrible customer service, they added additional charges for no reason and refused to remove them despite many complaints. People I emailed were rude and unhelpful just an overall terrible experience. read more

Very expensive and incredibly disappointing experience. We went through the video survey in June and was given a quote. They collected everything and then increased the price saying that the original estimate was inaccurate. (Also they threw some of our stuff because it had "perishables" in it when we know we didn't put any and got it moved to our parent's place. They also said it was just the food they threw and not the boxes themselves) We still paid because what can you do when they have the rest of our stuff! And having gone through that, we'd hoped that things will end when our items got delivered except it hasn't for the last two months. We found items missing from delivery. After multiple emails about it, they said that they have a box still in the warehouse. Arranged for delivery, paid, and got refund. Except closer to the date of delivery, it says the order was cancelled. Now we weren't sure if that is something it says because of the refund or if the delivery was actually cancelled. So we phone up. The agent could barely speak and hear anything because of how loud it was on their end. So they say they'll follow up over email. We sent all context AGAIN only to not receive any response. So we call up again and share all the context AGAIN. This time the agent did follow up and says our box got thrown away. Apparently they found more perishables and threw them. No photograph of anything, no communication about the situation. We still have furniture missing (desk drawers, parts of a chair) which we had originally hoped would be in this box. And now they say they've thrown that and for the actual stuff that's missing, we need to look into that separately. Lovespace, for the money we pay and the convenience you promise, you can do better: 1. Your online inventory list has the option to upload pictures, which you really should. 2. If you are throwing something, you need to let the customer know and attach photographs of what gets thrown. It is not just enough to put a blanket "for health and safety reasons" when we have no idea what got thrown. 3. The initial video survey needs to be better so that people don't feel like they're being scammed into paying more (for stuff that is getting thrown anyway) 4. Invest in better case management system so that customers don't have to provide context to different agents again and again read more

The latest email I had to send them. Please save yourself the stress and book with someone else. I won't be in the country on Monday that's why I booked for it to come Tuesday. I booked this last week and I planned my travelling time around the fact that it's coming on Tuesday, if I had booked for any other day I would have booked all my flights and my trains on the appropriate date. Why did you let me book a day that wasn't working for you guys you could have just blocked it out like you did with other days so I could plan correctly. Lovespace has been one of the worst experiences ever and you guys have done nothing but cause me stress. You guys FAILED in every single step. The pick up was horrible for whatever reason the driver only took three parcels from reception eventough I booked four. Thank god the reception where so nice to keep the parcel there for several months while I was trying to reschedule bookings, via phone calls, emails and the website, with you guys every single week. But everytime there was an excuse as to why the pick up wasn't successful. Non of the several pick ups where the driver just decided to not do his job for whatever reason were payed back to me. Do you know how much money I lost? This issue wasn't resolved until I had a stress induced panic attack after yet another failed pick up and I decided to write yet another email that explains this whole journey in extrem detail and how stressed it made me. Thankfully the email got to the right person and she took this whole issue under her wing and sorted it out really quickly, why did it take all that for someone to finally do there job correctly? Now you are telling me that the whole travel, I mean bus, flight, train I booked around the arrival time of the boxes was all for nothing. I wanted to come this week but on your slot booking system this whole week was greyed out, now I randomly get a message saying it's coming on the 24th, I would have booked my flight on that day if I knew earlier. Then I decided to tell the courier 27th and know you guys are telling me 26th as if it makes it any better. Know I am completely confused as to when this delivery is coming. You guys didn't even have the decency to tell me yourself, the courier did, I had to asks you what's going on. And I am getting notified a day before. TODAY IS THE 23TH. This is crazy, this is the most unprofessional business I have ever worked with. I am so beyond tired of this process. I don't know what you want me to tell you I won't be in the country tomorrow, there is no reception in my accomodation this year. And no I don't have anyone there that can sign for me. This is so crazy. read more

A friend of mine recommended LOVESPACE and I decided to use their service after reading the positive comments online. I asked LOVESPACE to give me an address of their warehouse as I was sending my stuff outside of the UK/Ireland for them to store it. They provided me the wrong address on the 28th of August and informed me about this 3 days later - after I sent all of my parcels, 12 boxes, on the 31st of August. Since then I've been chasing the team to find a solution for this. I don't understand how they cannot know their own address and just say "I'm very sorry" after such a mistake? The first contact person from the team sent me a message on Facebook saying sorry and they granted me 10 euros as a "goodwill gesture" and she promised to handle this and come up with a solution. Two days later, I started talking to another person from LOVESPACE as the first person is out off office, which I was not informed about. I had to summarise the all situation all over again. I sent the tracking numbers from the courier I used 1 time on Facebook and 2 times via email to LOVESPACE and they asked me again what the tracking numbers are. I proposed that they need to find a solution as they caused this problem and I suggested they call the customer service in Germany as the packages go through Germany. This is the email I received from LOVESPACE afterwards: "Hi Elif, I have tried to call however I am not fluent in German (I actually don't know a word lol) nor does the service give me an option to translate the language. Please advice on what to do next?" Dear LOVESPACE, this might be funny for your employees but I don't find it funny that my parcels are going to a wrong address and the courier might send them back to the address and country I don't live in anymore. I sent 11 big and 1 medium boxes to store a month and instead of a discount or some sort of compensation I received 10 euros to spend using their service again... I would not even mind not getting any discount but I am very unhappy and dissatisfied about their customer care. I WOULD NOT RECOMMEND LOVESPACE TO ANYONE. read more

Used Lovespace in Falmouth (UK) and never will again. I have ended up paying so much more money that I thought I would. Most recently, I learned that I will have to pay more to have my belongings delivered than I pay per month to store them. It was also a complete nightmare to have them collected, in part because they use a third party collection service who's drivers don't have phones, and who does not have good communication with Lovespace. The one upside is that the customer service staff are lovely and patient, though I wish I hadn't needed to spend quite so much time talking to them. read more

Do not leave your stuff with LOVESPACE, they 'disposed' my items without consent!! I started storing my boxes with them in June, and received a mysterious refund in November. Curious, I logged into their website and to my dismay, found out that my boxes had been 'disposed'. Freaking out, I tried calling them, no response. I finally got through to someone via online chat after waiting what felt like forever, and they said that someone at LOVESPACE has requested a disposal for my stuff, and that they wouldn't have actioned it without my request!!! I have not been in contact with them since I dropped my stuff off and have never received any calls or emails about a 'disposal'. They then told me their manager would get back to me 'as soon as he has an update'. It's been 3 months and I still haven't heard back! Amid this, I've even sent a letter to their provided address to explain the situation and request for an alternate dispute resolution, as advised by my solicitor, and got no response! I have given them the benefit of the doubt and given them extra time to respond but this is absolutely absurd. I first raised this issue in November, it is now late FEBURARY, and it's obvious they have been actively ignoring me and hoping I would forget about this. I WONT! YOU WILL NOT GET AWAY WITH THIS. LOVESPACE, I'm giving you 7 days to contact me via email and arrange compensation, if I don't hear from you by 27/2, I will be taking legal action against you. read more

I was looking for some storage while I moved flats, and came across LoveSpace. As someone who doesn't drive, I was immediately attracted to the ease of use. They give you the boxes, you pay for as much storage as you need, and they pick up your stuff. You get in touch when you're finished shlepping all your other unmentionables, and it's back with you in no time. I dealt with Michael, who was very helpful. Top notch - thanks so much. read more

I'm an American expat who moved from San Francisco to Milan, Italy to London. With less living spaces in Milan & London flats, I had to put some of my boxes elsewhere. Dealing with Lovespace has been the easiest experience in my moving/storage adventures thus far. I went to Lovespace's website and ordered for my boxes to be collected (FREE, by the way). Once the collections were ordered, they emailed me simple instructions. When they came to pick up my boxes, they literally just picked up my boxes and left. I could not believe how easy it was for me. Moving and storage had been such a hassle for me that I almost expected for something to go wrong. So far, everything has been wonderful with Lovespace. Pros: - Easy website interface. - Great customer support and chat line. - Needed to change part of my order. Lovespace was flexible and took care of it without hassle. - Easy & efficient order and collection process. Even able to order next-day collection. - FREE collections (except on weekends). - Can buy boxes and other storage materials from Lovespace for drop-off. - Affordable. Lovespace had a first-time use promo code I saw on the tube, which I used to save £20. Cons: - Collections on weekends are a tad bit pricey. I've done my research for storage in London. I recommend Lovespace over any other company any day. read more

A promising start up and brilliant concept lead me to use the LOVESPACE service. I had boxes or as they refer to them "materials" delivered, packed them up and collected from multiple locations. What went wrong: - First collection, CityLink their collection partner claimed couldn't make collection due as was closed.. a 24/7/365 Guardroom.. lies - Second collection was promised for the morning however arrived late - 2 of my first 10 boxes did not make it to the LOVESPACE warehouse and were not tracked - After weeks of searching they were not located and offered the standard £100 insurance claim per box, no good for your personal effect! - Boxes/Materials for the second collection was delivered to the wrong address (refunded) - Boxes exterior looked in damaged condition on delivery, however majority of stuff was ok (1 x item glass smashed on front of unit even though double layered with bubble wrap. What worked: - Third collection worked fine - Delivery was only 12minutes late for a "by 9am" delivery - Customer service very helpful - Decent value for money Overall - Poor service with insufficient tracking, I recommend use a different company or another solution! read more

Really poor service. Its basically an expensive courier company with an useless app. Wish I chose a normal storage company. Its much easier an you can access when you need. I would really recommend that you do not use them. read more

DO NOT USE THIS COMPANY Where do I begin.. the pick up and delivery was shocking. starting with how rude the staff was and did not help with boxes as they state on their website. I carried three heavy boxes myself down four flights of stairs while the driver stood leaning against the back of the van and even watched me lift them into the van. They were late to pick them up but on return.. well the boxes didn't return, it took two days of enquiring and several different stories from customer service. One staff member even emailed me to tell me that my storage that was in possession of the driver had been allowed to be signed off by someone else and lost. Then it turned out they did still have my storage. eventually when I did retrieve it I did have to collect it from someone else as the delivery man has allowed someone else to claim by possessions. luckily these people were decent enough to let me know they had retrieved it otherwise god knows where it would have been now. Although it may as well have disappeared as when I checked inside my boxes everything had been smashed and damaged. Everything was wrapped appropriately and safely. There was deep holes in the boxes and scrapes along the side that indicated they had been mishandled or even dropped a number of times. I even found urine on the boxes of which I do not know where this has came from but have had to discard any textile pieces completely, all the glass in the boxes and brand new kitchen wear for example pots with huge dints in them which makes no sense that they should have encountered such high force impact. Not only was it my possessions damaged but items with sentimental value that I will not be able to fix. I have contacted customer services and have been told there is nothing they can do or to fill out a claim form that does not exist. I would never use this company again nor would I recommend it. In fact this is a company I would stress to stay away from. To stop anyone else experiencing the same trauma and financial loss I have posted this on various sites to spread the message. read more

Let me prefix this by saying I have used Lovespace before and that was a mostly positive experience. Sadly this time, it has been appalling from start to finish, Stressful pick up confusion and delays that stretched over days and days, Delayed return due to missing box. Drawn out, vague and unhelpful customer service about the whereabouts of a missing box. The boxes that were eventually returned to me were trashed, buckled at the corners and two had very clearly been opened with a different tape used to reseal (I'm not Colombo they just used clear tape when I had used brown and they had been resealed very poorly) Most of my things have been damaged in some way or other, books buckled, frames broken at the joins, thankfully no glass was in the boxes but a bean bag based tray got broken so now my new home is infected with the tiny balls that had spilled forth to fill the tiny gaps in the box whilst on whatever rollercoaster through hell it went on with Lovespace. So most of my things are damaged and covered in bean bag herpes and the missing box is sitting somewhere in the same warehouse as the Ark of the Covenant. What I would like to say to Lovespace themselves is; no one using your company is wealthy, they are people on a budget who want to safely store their belongings at a price they can afford for a little while. If these things didn't matter to them they wouldn't store them, be kinder. To anyone thinking of using Lovespace I would say; if you are looking for a cheap and stressful way to downsize and be free of some of your earthly bondage and to receive £100 and a "customer service" apology in the bargain then this is the service for you. I wouldn't recommend read more

I don't normally write reviews but my experience with lovespace was appalling and completely unacceptable. Having put my belongings into storage with lovespace I expected to be able to recall these items for next day delivery, as is clearly stated on the website. This is the service I've paid for and so this is what I expect. However, I've been waiting for a week to receive my belongings, with no formal word from lovespace about where my belongings are or when they'll be delivered. I am now left without bedding or clothing. On top of this, the customer service is truly awful. It's impossible to get in touch with them, often they fail to pick up the phone and communications via email contains incorrect information. I am now left wondering when I'll get my belongings back, or if I'll ever get them back at all. Please steer clear of this company, it's amateurish at best. read more

I heard about LoveSpace from a friend so thought I would give it a go as was looking to store things while doing alterations to our home. Ive got to say it was an extremely painless process whereby they dropped off the boxes, collected them when I said and then delivered them back as and when I needed each one. I found it to be reasonable, simple and convenient. They provided friendly customer service but the best is I could do it all from home! I would definately use them again! read more

would have been negative stars if it's possible. lets just say i won't use them again even if they paid me to. first warning sign was when they didn't come for pick up on the scheduled time. called them, they said the driver was running late and would be there in another few hours. never came. called them again, they said the driver had gone home, would have to be the next day. the next day, nobody came neither. called them again, they said there's been some miscommunication and we'd have to reschedule a time for pick up. that was the day before i had to fly out of u.k., so i had to ask a friend to come sit in my empty (no furniture, no wi-fi) flat for hours to wait for pick up after i was gone (they only give you a window (range) of few hours, not a specific time), not to mention begging my landlord to not to charge me an extra month's rent for having the boxes there for another day. then it only gets worse. 7+ months later, 2 extra boxes mysteriously appeared under my account. i contacted them and told them i had not send them 2 extra boxes (i couldn't have, being on another continent on the other side of the planet), they said okay they'll delete that. at some point i added a new credit card for payment because my old card was expiring (and i wasn't in the country to receive the replacement card). they then kept trying to charge my old card and send me a few "failed payment" emails every month. and this happened even *after* i had deleted my old card from my account online! one time they actually charged me late payment penalty because they just kept trying to charge my old card and never attempted the new card. when my contract with them was approaching an end, and i unexpectedly had to stay overseas for longer, i contacted them via chat to extend/renew my contract. it was a painful experience. the first chat lasted 3.5 hours (it could take them 10+ minutes to respond to a single statements/questions)! then emails they said they'd send me never came. when i chatted back with them they refused to acknowledge things they had said and terms they had agreed on, until i sent them the chat transcript i had saved. they also told me the 2 *extra* boxes were because they "repacked" 2 of my boxes as they were overweight. **i.e., they opened my boxes without asking my permission or even informing me!!!!!** i'm not familiar with u.k. laws and really don't have any spare time when i'm in the u.k., but i'd have sued them if they were a u.s. company. read more

We just had a stressful couple of days getting my daughter's stuff back from Lovespace, but they made some superhuman efforts to sort it out in the end. They seem to have had a very bad week when they were swamped with the number of items needing returning at the start of the university year and as a fast growing young company seem to have been victims of their own success. The pick up in May went without any problems and we were impressed (like other reviewers) by the quality of the service. For the return in mid September, my daugter had booked a morning delivery 2 weeks in advance, but on that day only 1 of 6 boxes appeared. On the following 2 days my daughter could not be at home, but due to the overload we had problems communicating with the firm to let them know this and so they attempted delivery on both days. The confusion and lack of responsiveness was at the time extremely frustrating, however anyone we did manage to get hold of was always extremely apologetic and willing. Finally we received a phone call on the third evening from the Managing Director in person with sincere apolgogies, convincing explanations and a plan for the missing boxes to be delivered by private courier the following morning (a Saturday). This was duly carried out by the customer service manager who kept my daughter informed throughout the morning on the progress until it finally arrived at its destination. All of the boxes and their contents were in perfect condition. In conclusion, a mixed experience, with some very good parts and some very bad parts, but the team at Lovespace in the end giving their all to make things work out. Judging from the history of reviews on this site, it really was a one off glitch and there is every reason to believe that they will continue to provide excellent service and learn from their mistakes to avoid the problem reproducing itself next year. For that reason we will try them again next year. read more

Excellent customer service! I live and study in London and needed to move and store some boxes over the summer as I had not yet found a place to stay for the following school year. LOVESPACE has great prices and counts their storage space in 'boxes', as well as promises that 'you only pay for what you actually store' in regards to changing number of boxes last-minute. I ordered the collection for a Monday, and for a variety of reasons, the day before I got a place to keep my boxes for free. I frantically contacted LOVESPACE to have my order cancelled before the collection, and, miraculously, someone (a woman named Emily) responded within just a few hours ON A SUNDAY AFTERNOON, and told me that she'd cancelled the order and refunded the entire payment. I was blown away by the efficiency and friendliness, and if I ever need storage again, I'll definitely be using LOVESPACE. Strongly recommend! read more