Ana was very friendly when I first reached out to her and at our event. She was available last minute to help capture my grandmother's 90th birthday party and we very much appreciated that!
I do want to point out for any future clients that her pricing is not completely transparent. When I reached out to inquire about pricing, Ana didn't mention the option to upgrade for more photos at a discounted price before the event. I ended up finding that option on her website after our event was over. I reached out to ask if Ana would honor the discounted upgrade price since she hadn't mentioned it to me before but unfortunately, Ana would not honor the discounted pricing since I didn't come across it on her website until after our event. I assumed that as a professional business Ana would have presented all available options and discounts to me when we were discussing the terms but this unfortunately was not the case in my experience. Lastly, when I asked her for clarification with regards to pricing Ana got very defensive and tried to charge me additional fees that she hadn't previously communicated to me. At points, Ana offered certain prices and then went back on what she said a couple of times. She also said the gallery would be up until tomorrow but removed it today. It became clear that she was trying to charge additional fees after the fact and removed the gallery without notice out of anger because I had questioned the pricing inconsistencies. This type of behavior was not at all professional.
*Ana, since the pricing on your website is not transparent, I would ask that you update your website so that future clients are clear that you are not actually giving a price quote for "50+ images" or "100+ images." It's misleading to post this on your website but then limit the number of photographs when I asked to purchase the full gallery from my grandmother's 90th birthday celebration. I also hope that you will try to provide future clients with all pricing options upfront going forward rather than expecting clients to check through your website to find any discounts offered. read more