Went in to get about $100 worth of hardware Women said my…read moreservice dog had to leave Well so did my $100 Took it across the street to the building center much better service with a smile I will not set foot in that store again Recommend that you don't go here unless you like abuse

Great customer service. The owner has always asked me if I needed help and pointed me in the right…read moredirection. Very friendly.

I love this store they are always helpful and kind. Never do they treat me as a fool for not…read moreknowing exactly what I need. Also they fix my weed wacker, my lawnmower my screens AND in a timely and cheap way. They also rent tillers. Love that store.

Always a pleasant experience. I'm literally not allowed in this store without a baby sitter. The…read moregals over in clothing get me every time!

Nice store. I stopped in here to get a few things and look around. I still bought something just…read moreto show that we all are not that bad. FYI, DO NOT say you are from out of state if you are asking about the hunting, fishing or the local community. I found out us out of staters are POS, s and we have ruined Wyoming and all that Wyoming has to offer. As a conservative, I understand why they think that way though. The state I live in has been affected by the Migration from the Golden State. Nice store, BUT just don't say you are from the west coast. I am sure you will find what you need.

Service with a smile, selection and great value are things you can expect at Ace. To finish a porch…read moreproject, I needed an additional can of stain. Having bought out the supply of the color I needed, my only option was to return the following morning once the next shipment had come in. Not only did the paint center staff put the requested cans of stain aside for me, they also quickly and easily processed my return as I completed the purchase.

Just like your local ACE! They have everything! They are very friendly and willing to help!read more

For a small town, the Building Center has just about everything you would need! AND they have great…read moreemployees that are extremely attentive and knowledgeable.

I am a professional Facility Manager going on 20 years with experience in long term care,…read morecorrectional, industrial plant and hospitality industries. Ace Hardware has been one of my many go to places when I need supplies to repair general items. I have often found specialized parts there enough that I stop here before I go to a more specific warehouse. I have found the staff to be friendly, knowledgeable and professional at all times. I have witnessed their customer service with others and they are fair and consistent. I also shop there for my personal repairs and find that if they dont have it they can order it or they can pull from other stores in the area. Dave (Store Manager) and the rest of the crew there always greet people and ask if they are in need of assistance. Try getting that at a big box store Ha! Good luck!

Aug 16,2021.the most helpful people I have ever dealt with.must be under new management.read more

I was very impressed with Adam. He is a great human being. He went out of his way to assist me in…read moregetting a key for my vehicle. He assured me that he would see this to the end. Adam the world needs more people like you. You are AMAZING! Thanks so much for all you help and support.

Billings Hardware is the BEST HARDWARE STORE IN BILLINGS, MT. It's customer service (RALPH) and…read moreentire team is dedicated to each step in customer journey orchestration and ensuring the customer's goals are achieved through excellence in service, products and experiences. Forget the large chain stores that have employees that simply don't care about the customer and choose Billings Hardware to be treated like a valued customer.

I was having trouble with my 5 year old weed eater I bought from a big box store in Billings. It…read morewould seem that store did not carry the string pre wound spool any more. I made numerous phone calls but to no avail. My husband and I did a lot of frustrating research for a new reliable weed eater. We went to our "local" Ace Hardware. We were disappointed in their selection. The person assisting us said he used one brand of weed eater at the store and another at home. He didn't give me a great deal of confidence. We went to the Ace Hardware in Laurel, MT. I insisted we open the box and look at the manuals. The clerk helping us called Rodney to help us. I felt Rodney was very knowledgeable about his product and went way over and beyond to help us. I can't say enough good things about Rodney.

Purchased a battery powered weed trimmer after being assured by rep it would do the job. Lasted 15…read moreminutes. Tried to take it back and they insisted it wasn't their problem. Sent to their repair shop and they couldn't fix and insisted it wasn't their problem. After several hours on the phone with the manufacturer sounds like I "may" have a replacement coming. My suggestion is anything over say $25 bucks buy from Home Depot or Costco as they honor returns with zero hassle. I will do my best to not support this store going forward.