Popped in to get my passport book " Hot" stamped. The staff were amazing and very accommodating and performed the service while I waited. The customer service was top notch and the store looked amazing as did all the merchandise. read more

Louis Vuitton - Passport book "hot" stamping - Men's Clothing Near Me - Naples, NA

Purchased my first Louis V purse at this location and I am so happy I did ! My experience was exceptional thanks to Myriam , who took great care of me. My husband and I walked in , not looking our best , I had no make up on and my hair was a mess due to walking in the rain for 50min prior to getting to the store. We did not feel judged and Myriam was so welcoming and helpful. Myriam was also patient with me when I was trying to decide what to purchase. She even congratulated me for my first Louis V purchase which made me feel good. We traveled throughout Italy and also stopped at Florence location just to see how other stores looked . I actually made a second purchase in Florence and i did not have a good experience there like I did in Naples. I am happy to say I made my first purchase in Napoli with Myriam ! read more

Louis Vuitton - Men's Clothing Near Me - Naples, NA

The lady wanted a purse, and with the Euro only $1.14 to the USD Louis Vuitton's "Neverfull" clocked in at $540 less than the price at home after tax rebates. Not personally a fan of the brand, customer service nevertheless set an unparalleled standard and the store itself is gorgeous. read more

Louis Vuitton - January 2020 - Men's Clothing Near Me - Naples, NA

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Purchased my first Louis here. The customer service was great and made the big purchase even easier. I would definitely recommend this location to anyone. read more

Went in yesterday to purchase a handbag and was in and out of the store in less that 10 minutes. Great customer service and attention to detail. read more

I own over 10 Louis Vuitton handbags and have shopped LV on Rodeo Drive Beverly Hills, Hollywood, South Coast Plaza Costa Mesa, Paris and Rome and the customer service I was given by Rosa Campanile was hands down THE BEST CUSTOMER SERVICE I ever received! I went in to the Napoli store to make an exchange of a clutch I just purchased the day before in Rome and Rosa was extremely helpful. Even though the exchange was only a 75 Euro price difference, Rosa offered the 4 of us water, offered to put my new clutch in a box, and took the time to look for another color in a second clutch I just purchased to see if she could accommodate that exchange as well. Knowing that I was from the U.S., Rosa also gave me her card and told me not to hesitate to reach out to her if I was ever back in Naples and needed anything. I left a very happy customer! read more

If it were possible to give negative stars on a review I would. On my trip to Italy, Naples was my last stop prior to returning back to USA. I had made stops in other LV stores along the way such as Milan and Florence, all of which gave me excellent customer service; to ensure a particular bag I wanted was available in Naples to decrease the amount of luggage I needed to carry around. When I first entered the store, the security guard stopped me and my girlfriend, saying the store had reached its maximum capacity. From the door entrance you can see there was literally maybe one or two customers. So assuming he just didn't know what he was talking about, I continued in ignoring him. That was pretty weird but whatever. The real issue came when we asked the sales associate Rosa to help us look for a bag. She confirmed she had the bag without checking her database, but immediately said we could only buy it cash and we would not qualify for the VAT refund. Confused, my girlfriend asked why, that didn't seem right as we had shopped in many stores up to now all with the global blue refund being applied as long as we spent over 150 euros. Rosa replied, "it's because you're Chinese." Shocked we replied, we are not Chinese. She then said, "Japanese, from Asia?" Again, no, we are from America. Clearly, she was just racist towards Asians. We went to many luxury stores in different parts of Italy without an issue like this ever occurring. She eventually called over another associate named Luca, who was in training by the way, to try to explain the situation better for us. He literally repeated her words, basically because we are not Italian and are Asian, we can only purchase the bag in cash and without a tax refund. This is one of the most appalling shopping experiences we've ever encountered, to know a prestigious name like Louis Vuitton who has a large Asian customer base would hire such blatant racists is pretty disgusting. I find it hard to ever shop at LV ever again. read more