Walking into Louis Vuitton in the Galleria feels like stepping into luxury with zero pretense. The space itself is beautiful -- classic LV style but with that Milan flair -- and the service is next level. The staff are genuinely friendly without being pushy, and they actually listen when you say what you're looking for. They walked us through options, shared details we didn't expect to know, and made the whole experience feel personal instead of rushed. What really stood out was how attentive they were. They made the VAT refund part easy too, so you're not left figuring that out on your own later. Whether you're just window-shopping or seriously considering something from LV, it's a cool place to spend some time. Great service, great energy, and definitely a Milan experience worth having. I see other negative reviews, but we had a very enjoyable experience shopping here! read more

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This review is for the restaurant of Louis Vuitton not the store front. The restaurant is located down the block around the corner from the main store in Milan. For the restaurant you must make reservations online they do not accept walk ins. The service is very on point and the chef even came Out to check on us. The reception was a bit rude as we came early and they expected us to stand in the freezing cold until it was our reservation time Menu was small on options and definitely not what we expected taste or portion wise The best was the pasta that required a bib due to the sauce which tasted wonderful and the pasta was cooked Al dente Caviar appetizer was a flop as they didn't let us know it was first fried which takes away from the caviar The cost is high for what you get but when you make the reservation they charge your card immediately. We Won't be back it's a one and done experience read more

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Small LV boutique inside the mall area. The one half a mile away is significantly larger. It's weirdly shaped since you have to go in and go upstairs for women's. Selection is small but works well for a galleria. read more

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It was a dirty, chaotic store. I won't recommend it. I bought a purse there as a gift to myself, but it caused a lot of headaches. Checking out took over 30 minutes, almost missed my tour bus. It took multiple staff, managers, and supervisors to get my receipt printed as their computer was having problems. I asked for a tax refund form, which they gave me. My Tax refund form was messed up because they don't know how (Global Blue) works! Unfortunately, I can't get my tax refund, which is a good amount. When I got back to the US, as I waited for my tax refund, I found out that the transaction had been canceled (by the way, my credit card was charged) and so I won't be getting it since the transaction was canceled. So I am unable to get the tax refund. I called to get help with the store, and a manager called after a week. I was promised a refund, but they wanted a SWIFT code to wire the money. My bank doesn't have a swift code, but my husband's does, so I asked if they could wire it to his account. I even emailed a signed document saying it's okay to wire my husband's other bank account. I haven't heard from them in over a week. I keep trying to get in touch with the manager (Nicholas), but he won't reply. They ghosted me, I bought this purse in July 2023. It's almost mid-October, just in time for Halloween. From a luxury brand, I never expected such treatment and problems. read more

I think everyone goes to this location because it is near the Duomo, but there's another LV location about 5 minutes further up. The store is 3 floors and the staff was okay. They weren't rude or super attentive either. I wasn't offered a beverage and they weren't handling the bags with white gloves either. They have a lot if merchandise to look for which is nice. read more

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came ready to shop but the staff clearly isn't interested in helping anyone- there's a waiting list yet there's no one interested in helping you get on the list and they're all incredibly rude read more

i would give ZERO STAR IF POSSIBLE. I asked for glass of water and they refused they said they cant give me until i make a purchase!!!! extremely rude staff. they should learn how to be nice from gucci and prada's staff. read more

The staffs at this location are just ok, not friendly or helpful. Their inventory is low. I waited a while to see some bags I wanted to get. They didn't offer anything to drink. The bag I wanted was out of stock. They didn't bother to call another store to locate the item for me. Not a good experience. read more

This place have the rudest staff, they escorted me in in but as soon as I tried to look at items they snatched it out my hand saying we need to be with a associate before touching or any sort of purchasing. I recommend another location that'll treat you with respect. read more

Very helpful staff. Welcoming and helped us find what we needed. They didn't have the color of one item but salesperson directed us to 2 other locations within walking distance that may have it. Bought a purse and belt here. Almost everyone speaks English or whatever language you speak. read more

Louis Vuitton - Luggage Near Me - Milan, Michigan

Wohhoooo finally in Milan. Definitely a bag to invest in. I think all Louis Vuitton bags are a good investment, as they never go on sale and the prices keep increasing. The neverfull is not under priced or overly priced. It is a great luxury bag to invest in. read more

IF I COULD GIVE THIS STORE ZERO OR NEGATIVE STARS, I WOULD 100%. BUYER BEWARE!!!!! THE STAFF IS UNINVITING, AND THE SECURITY STAFF IS DISCRIMINATORY. ***READ BELOW FOR DETAILS.*** I went into this location ready to $pend $pend $PEND!!!! I was on vacation, and I was excited to bring home some Italian goodies to my relatives back home I first walked into the first floor shop and quickly noticed it was all men's merchandise, I asked where the woman's handbag department was, and the sales female sales associate motioned up, which I figured meant upstairs. The woman did not verbally state upstairs, just motion. FIRST RED FLAG. I then proceeded up the escalator to the woman's handbags, giddy as can be. I see the store and notice it's rather small (although larger than most of the shops in the "mall") however the size didn't matter because my first impression they had quite a good selection displayed. As I entered the store, I started to scan the displayed merch. I walked throughout the entire store to see if anything caught my attention. Unfortunately, it was not the beautiful designer goods that caught my eye but the SECURITY GAURD who proceed to follow myself (Hispanic) and my friend (Indian) throughout the store. Every turn we made he made, I brushed off his rudeness and then proceeded back to the back of the store where I had seen a beautiful Black Tote I wanted to try for size. As I got to the end, I noticed a Staff member finishing up with a client. The staff member was offering to order the client a handbag, the client, and shortly after the client left. I then saw my chance to approach the staff member, because nobody had greeted me during the 10-15 minutes I was in the store. I walked up and asked, "Hi, there, can I ask a question?" WHAT THE STAFF MEMBER DID THEN IS WHEN THINGS WENT SOUTH. The staff member turned her eyeballs to me, no expression on her face, moved them to the security guard ad the directed them back to me. She then walked over to where I was and stated, "I'm waiting to talk to my coworker, but you can go ahead and ask your questions, HURRY UP." I look at the woman so dumbfounded and baffled, I have never been treated so poorly or as if I was unwelcomed. After I got over the shock of what the staff member said I told her "pffff, wow, you're NOT going to get my sale, no way," and proceeded to exit. AS I EXITED, the security guard trailed directly after me, parallel to me; so on the opposite of the store. I walked up to him and asked: "excuse me, is there a reason why you have bee following me this whole time?" He didn't speak, but he started to give me attitude I Italian tongue. I asked again because I was furious, he the move he heads side to side and said "cosa? cosa?" I then hear "is there a problem?" and another security guard (whom I haven't seen) is now approaching. I look at him, (he happens to be black) and say "Nah, you know what I'm good" and leave. I left so frustratedly I was almost in tears. I have never been so mistreated in my life. It was clear to me I was unwelcomed. It was clear to me I was being discriminated against, nobody else in the store was followed like me, and my friend was. However, after seeing some of these reviews, I see that I am not the only person these people have been rude to. ***********RUDE IS AN UNDERSTATEMENT*********** read more

I don't go to LV for their sales staff's intellect. Yet, I would expect some level of base intelligence which sadly was missing. The sales associate attempting to sell me an exotic python bag, to whom I explained that I could not bring this bag back to Canada without being fined heavily, did not seem to understand the concept at all despite repeated explanations. Also, yes, racism, absolutely abound as mentioned below. read more

SA Andrea Constantini helped us both times we were there. Nice guy! Extremely helpful and personable. His English is impeccable. No issue with communication at all. We asked for him specifically the second time we dropped by. Helped me to choose the right item. Ask for Andrea Constantini since there are 3 Andrea. You will not be disappointed. read more

Louis Vuitton - Favorite SA - Luggage Near Me - Milan, Michigan

If I could give this place zero stars I would!!! The staff here was so unfriendly. I was searching for a purse the first sales lady I saw didn't understand the type of purse I wanted and she pointed me in the direction of someone else to talk to. That person was ignoring me because he was engraving something, so I can't blame him. I went back to the first lady I spoke with and then showed her the picture on my phone. She said now talk to this person and pointed her out. Well, the new sales lady was finishing up with her client and I asked her about the purse and not but 5 seconds later greeted 3 new people at the door and asked them what they needed..... And here I am with a WTF face on??? So she comes back to me and tells me its out of stock and walks away. Wait...what? Ok so, I'm not dressed fancy! But it's hot as balls outside and they are clearly judging me by what I look like! I've been to plenty of LV stores in other countries and by far this one is the nastiest place I have been too!! I ended up buying my bag in the Venice store. Don't bother wasting your time here if you're dressed down. Go to another store!! read more

My mother was interested in purchasing a small LV bag, and so I asked a staff member to help me. I had barely gotten out two words, when she said to me, "I'm busy, sorry," and went away. Then, I went up to another staff member, and she, too, said that she was busy. The worst part was, I hadn't even gotten out a word. The lady barely glanced at me, and left. We decided to purchase something else at another Louis Vuitton store nearby, where the people were more friendly. read more

I had waited almost a year to be able to buy my louis vuitton bag here in Milan, and was extremely disappointed. I was ignored by all three staff members I asked, and was finally pushed to a security guard to ask my question. Not what I expected when I was prepared to spend thousands of dollars on a bag. read more

Worst Louis Vuitton I have ever been to. I have been a loyal customer to this brand but after how I was treated at this store I am rethinking my loyalty. I waited twenty minutes for a salesperson and when I asked a woman she rudely told me that she was with a client. Then, I waited some more time but when Asian tourists walked through the door salespeople flocked to them and asked if they needed anything. When a woman finally helped me after I tracked one down, she said "I don't know" to my basic questions and said "I don't know" to when I asked if she knew someone who could answer my question. Also, since I was leaving Italy the next day, I had a bit of cash on me that I wanted to get rid to avoid having euros. I was told I could not do a split payment if I only bought one item. I would suggest the Louis Vuitton on Montepoleone, they were much kinder and attentive. Avoid this location at all costs. read more