I hate to give a bad review to a local business, but I had to get this off my chest. I was in there last Friday late afternoon and received just poor customer service.
I have only recently just got back into seriously playing the guitar this year, I haven't been in a music store in probably 3 years so I was a bit out of the loop. I needed a capo, some strings and a guitar cord. I was surprised to see that my favourite electric guitar strings were still being made as I said, I haven't been in a guitar store in 3 years and was quite pleased to see they still made them.
To start, I was looking around for about 5 minutes and not one person asked me if I needed help. There were 3 people from what I saw, two were "free", while the third was talking for quite awhile to two people.
So I became impatient and went up to one of the gentlemen. I asked where the capo's where and from behind the counter, he pointed over there. I then found my favourite guitar strings that I haven't seen in a few years. I said the the gentleman, "they still make these strings?" as I was happy to see they were still around. He replies "Well you're holding them in your hand" with a smirk like Im an idiot.
I've never had anyone in a store speak to me this way. I was simply really happy to see that these strings were still being made. He could've just said something like "oh yeah these strings are still around they are quite popular".
I was about to ask him another question about another product, and he got up from behind the counter and went to the front of the store to talk to someone else and I thought wow.
I went to pick up the capo, and my guitar cord along with the strings as I was almost ready to check out and needed someone to punch in my purchases.
Once again I'm looking around and no one "is available". The other guy is still talking to these two people when he saw me standing by the other counter.
Eventually another guy comes up to the counter and says "are you ready?"
I replied yes, I then proceeded to ask him some questions about guitar software, and one particular rock band.
He looked like he was too busy or cool to talk to me, he rang my purchases up as fast as he could, got up from behind the counter and went to the other side of the store.
I just spent $46, not to mention that I have been in the market for a new guitar for a couple of years now. My two favourite guitar brands are Fender which I know start at around $550, and Gretsch guitars like what Brian Setzer uses. Gretsch starts at around $900+ dollars.
How do these people who couldn't be bothered to properly serve me know that I wasn't ready to buy a guitar that moment?
They will never know, I will NOT go back there. I am telling everyone I know about the bad customer service and not to shop there.
I've worked in network support, and customer service is not a hard thing to provide if you do it properly.
Sorry Long & McQuade, maybe your other stores are better, but this experience rubbed me the wrong way. Like I said, I've never experienced poor service like this before. read more