Loft 469 sells all that homeware/giftware and "funky" stuff you want deck your new home with. I don't but others do... I think? I find these stores a bit too much like "fancy junk" where nothing is usually that practical or appealing. Always seems pretty quiet...? read more

Loft 469 - Gift Shops Near Me - Elsternwick, VIC

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Loft 469 is one of those stores that will tempt you from the outside and keep you interested inside. It's a homeware store and more with a large variety of gifts, personal items, quirky décor pieces and practical elements. Think large coat racks, cute door hooks, jewellery organisers, lamps, clocks, photo frames, bags etc. I absolutely love their range of timber jewellery which jazz up any outfit. They also carry a great range of children's gifts and décor items. I remember buying my nephew a story telling puppet set from Loft before and even though he's grown out of it, he still treasures the gift. I also bought some cute teddies here for a friend's baby and a set of nightlights. You can also find a good range of Joseph & Joseph kitchen ware here. I absolutely love the versatile chopping boards which folds up so you can easily throw in the ingredients you just chopped up. It's basically a really good store to buy gifts for all ages - from toddler to grandparent. And is great for homeware enthusiasts too. read more

Loft 469 - Gift Shops Near Me - Elsternwick, VIC

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Before I write this review I noticed there have been other bad reviews with one star, not two or three but ONE. This store does not deserve any support from any customers in the area as the store owner - lady with a short fine dyed brunette hair and glasses, was very RUDE! VERY VERY RUDE! It's not only unpleasant experience for me but the most and first horrible shocking experience. I regretted to have wasted my time to even bother to go inside the store. I could not retrieve that bad experience and the time I wasted. I went inside with my 2 years old daughter and we spotted this cute cat purse that initially I intended to buy for my girl. I grabbed it and gave it to my girl because she liked it. I walked around the shop and saw a little bunny and my girl decided to give me back the cat purse and asked for the little bunny. So for the whole time I had been holding the cat purse. We decided to put back the little fluffy bunny and upon walking out the door, I put down the cat purse form MY HAND. The owner has been following us and watching us from behind. When she knew we didnt buy anything and walking out the door. She was not happy and telling us off in a very rude manner that we should not touch anything if we did not intend to buy anything. She said she "SAW" my child put the cat purse in her mouth. She ACCUSED my two years old. When in fact for the whole time I did not see her putting anything in her mouth and all the time I was holding the cat purse whilst my girl was holding the fluffy bunny. My question is why the shop owner did not straight away tell us or address the issue at the time she saw my girl put the purse in her mouth? Why she had to wait around until minutes later when we walked out the door? Simply because she was not happy we did not purchase a thing from her little shop. However regardless of this situation, you should not tell off your customers in a such manner? Your accusation is unacceptable and it is your words against mine as there wasn't any witness. I knew I was holding the purse the whole time. You need to learn or visit other stores and learn how to implement a good customer experience. Otherwise please put up a clear and visible store policy with a statement to advise all customers should not touch anything especially those with children unless if they intend to purchase. Your little shop has not generated anything for so long due to a lack of customer service I believe. It's a disgrace ill manner by the shop owner. I am not surprised there had been other bad reviews about the same experience. I will be gladly telling other mums or family in the area to avoid this particular shop. Do not bring your child unless if you can strap down your children tightly. Or to avoid this inconvenience or another hurtful accusation just dont shop there at all. read more

I'd often walked past this gift shop, very crowded with items but seemingly no customers, puzzling. One time I was attracted inside by colourful window display, novelty items which are widespread but convenient this day, and I purchased three of same item, two of which I intended to "put away" for gifts. I'd waited until our area was renovated before using the first of the three, This was 4 months after purchase when I first removed them from packing boxes, ready to display. A very negative experience followed, and here are the facts. After a few months of storing them, until our area renovated, I unpacked the first item. It immediately collapsed and broke. I returned to shop, referring to my bank statement proving date of purchase, and with all three items in hand, to ask requesting a refund please. I'd have accepted exchange for something else of equal or more value in-store for the other two unused items (which I no longer trusted to do their job after the first collapse), but I'd require a refund for the faulty one please. There was resistance immediately, the shop assistant needed to ring the owner to ask what she was allowed to do. I was told the owner refused to refund or exchange at all, on all three incuding the faulty one, because I'd bought them 4 months ago and there's nothing wrong with the other two. (these had not been tested yet, but on "appearances" they were intact.) I again explained that I had not tried the other two out. I explained that when something collapses first time used, it's faulty. I was again told No. I asked if I could speak to owner: No, come back tomorrow. I asked: Could I please speak to her on the phone (as she had just done)?: No. It's generally known that under basic consumer law: a customer is entitled to a refund for a faulty item. This Shop disregarded this, then refused to accept the three items back , or offer me an exchange on any or all three, until, only after some further discussion, I was offered an exchange for the faulty one, and was offered another of the same! I would not accept another of the same, I don't trust the quality after the breakage. Never was I granted the refund to which I was entitled. I chose to substitute a differen kitchen titem for the faulty item, which seemed a safer course. I retained the unused two which remain to be tested. Unless a fault occurs with the other two items I would not return to Loft. Nor would anybody I know., such is my experience with this retailer's blatant disregard for consumer entitlement and their after-sales stance. I experienced neither "service" nor "goodwill" at this place, therefore this retailer will not be rewarded with my dollars a second time. Another reviewer has noticed this shop is pretty quiet and this does not surprise me. read more