The thing about banks is that they think that they are doing you a favour. However, year on year,…read moretheir customer service gets worse and worse. They seem less and less interested in speaking to you in person - with automated machines replacing real people. The layout of the bank is irritating to say the least. It used to work quite nicely, as all customers could move through to the back where the tellers are. These days there are annoying sweepers trying to stop you getting to the tellers and making you use a machine. Therefore, where all the machines are situated (at the front of the bank) there forms a series of large queues. These queues have to cross each other as there isn't enough room. Sometimes you can't even get in the door of the bank. I say, don't bother. Use an online bank, and if you need to go to an actual branch, use an out of town branch where there is still some level of customer service.

This is definitely my favourite HSBC to visit, because since recently they have installed all-new…read moremachines to do your cash deposits or cheque deposits on. They allow you to just pop your stack of cash in the hole, once you've scanned your card in and tapped in the transaction. It counts your cash, pops up the sum for confirmation and then immediately adds the money to your account. This is loads more convenient than the old system of writing up the transaction and enveloping it with your money etc then waiting for the cash to get into your account. And of course it's also quite nicely laid out since the refurbishment, in such a way that as soon as you walk in and look a little lost you are approached by an employee who then helps direct you to the right person. Altogether good location, good service, conveinent and easy - as banking should be.

They have the worst customer service ever. EXTREMELY RUDE REPRESENTATIVES! I am from out of the…read morecountry and they refuse to help fix my account, but locked it so I have no access to any of my money. What do they expect a student to do in this situation? How am I supposed to have food and living expenses paid. Wish I read the reviews before banking with them because now I see many others dissatisfied with their company as well. Wish this had the option to give the bank no stars!

Best Building Society in Ilkeston from my point of view. We've Never had a problem with them and…read morethey are some of the friendliest people I have met in a bank in Ilkeston! 5 stars easy!

Totally agree with Sherrie37. I have banked with these for years and never had an issue. Brilliant…read morestaff always available to help. Ques are very small when I go compared with other banks I have used.

This is a small branch of HSBC, however is has all the machines etc you would need, plus a cashier…read moredesk. The staff are helpful and its never overly busy, unlike the one in town, so I always use it whenever I need to. Its open on a Saturday too unlike some other smaller branches.