They're all about looking good to the public, but in reality they don't deliver what they promise. In 2013, I was 17 years old. I was stuck in a house with constant domestic violence. Bear in mind that this came after years of childhood abuse. I contacted another helpline in confidence first and they suggested that I contact Llamau. I did so. The way that I was treated from that point onwards was absolutely shocking. One of their workers sat down with me for a 'risk assessment'. She laughed at me, mocked me and told me that my situation was not 'violent enough'. She belittled me and asked really insulting questions. She accused me of lying and fabricating. I'm Indian and she told me that what was happening to me was just a 'my culture'. Worse still, she suggested that I MEDIATE with my abusers and sit down with them over tea and biscuits. Then, worst of all, she told me that she would contact my abusers herself directly. I told her that I did not consent to this and that this could place me in danger if they found out that I was trying to get help. I also told her that if she felt I was in danger (which she already belittled and denied) she could only refer onto social services and let them make whatever decision they deem fit. This is standard protocol for any situation. But she told me that she had the legal right to contact my relatives herself directly, without the input of social services, and against my wishes, due to me being 17 years old and a minor. I have never, ever heard of an organisation contacting the perpetrators of a victim of domestic abuse. Do you have any idea how much danger that could place a person in? The next day, she casually phoned me on my mobile and told me that she'd changed her mind (of her own accord) about contacting
my relatives, and that she would refer me to social services. This woman seemed to think that my life was in her hands to do as she pleased with! Clearly, she was aware that she could legally get away with anything and that I was powerless. I was a very vulnerable young girl and this left me even more vulnerable. Then, recently, I sent in a complaint to Llamau by email
describing this experience and asked for an apology. They refused to apologise and just sent me a long letter by post justifying what they did (can be seen in photos) and insisted that what the staff member did was OK. I told them that I would expose my experience to the
public they threatened me not to (seen in photos), "Until you have completed the processes around appeal though, I am not able to give you permission to broadcast the response I sent to you." I can't believe that this organisation has so many positive reviews. On Facebook, they get all negative reviews deleted and only allow positive reviews. I left a review on
Facebook and they deleted it and sent me a message saying' we've emailed you a complaints form. If you're not happy, use that to complain to us'. This is their way of maintaining control. They silence anyone who speaks negatively of them. read more