We purchased approximately 2,200 sq feet of your Coreluxe lvp, 13 matching custom treads, in addition to base molding, and transition strips. The product purchased was sold to us as a life proof flooring that would work best for our lifestyle, family size, and dog. We installed flooring in several rooms upstairs (ones not typically used daily) and started to install downstairs. Scratches occurred in our hallway, living room and bathroom which caused great concern. At that point we decided to stop the installation and reached out to the store we purchased it from. They suggested we contact the warranty department. We did, sent pictures and a list of concerns. They asked us to send two full boxes so they could be tested, which we did. They were certain it would be from the same lot even though we bought over 2.5 pallets. Within days we received an email saying there were no issues and the flooring passed the 3 tests. When we responded to that email asking for further information and again express our concerns we were dismissed. I reached out asking to speak with a supervisor, was given contact information and sent her an email. That was last week and no response. As I've said before, we spent over $7,000 and have started to remove the flooring we just put down due to poor quality and lack of durability. We sent pictures showing damage in several areas. Here is the response, note that scratches are not covered under warranty. Basically if there are people, pets, sinks, toilets, furniture, shoes, kids, toys or appliances in your home, this product is not for you.  "Good Afternoon, I hope you all are doing well. I'm sending this email in regards to your flooring concern. I have spoken with my team in regards to your recent communications with us in regards to your floor and having to take it up. Unfortunately, we wouldn't be able to further assist with the flooring concern due to the scratches not being covered under our warranty and the planks passing our QA sample review. Per the warranty, we cover for finish wear concerns due to normal residential use conditions that result in the exposure of the decorative layer, in which we had the right to investigate to validate that. But we don't cover for site and environmental related concerns such as scratches. It states on page 5 of the warranty,  "Site and Environmental Conditions. Defects or damages resulting from: site conditions (such as extreme heat, radiant heat (for some products), or exposure to sand); indentations and scratches (caused by furniture, heavy rolling loads like un-modified wheels on caster chairs, castor chairs without protection mats, heavy electric wheel chairs, metal or thin wheels on appliances, tools, grit, heels, pets nails and claws, toys, etc.); improper maintenance and accidents; misuse and abuse. These items are not covered under this limited warranty" On page 33 of the warranty and install guide, there is care and maintenance guide for you to look at on how the take care of the floor and how prevent denting, gouges and scratches on the floor since it still can be damaged if not careful. It was stated by you all that the floor has been pulled up. If you decide to reinstall the floor or possibly install a new floor with us, we would recommend you to review the install and warranty guide for that particular floor. We appreciate your time and patients with us and thank you for choosing LL Flooring." read more

We ecperienced no issues with placing an order for hardwood floors, financing our order or delivery of product.

The prices for products are good after they were exposed on 60 minutes for falsely advertising high formaldehyde (VOC) products as if they conform to US regulatory requirements. The store rep acts like a used car salesman, obviously up-charging for walking into the store... Maybe it is just that he is so annoying to interact with. Really, extra charges are broadcast for every other service, he wants to up-charge even when I had not even decided to by their products. Estimates are not free...billable prior to their arrival!! No bargains here. read more

I went into this store because it was recommended from a friend of mine. I was looking for new flooring for my kitchen and have never done anything like this before. The salesman, Kyle, who I met at the front desk, was very knowledgable and informative about many types of floors. I have never had such good service from any other store. Not to mention the quality of the flooring!! I have had it for over a year now and it still looks brand new! This may be the best wood flooring I've ever had. The service was remarkable. Will definitely be back and be recommending to others. read more

We bought laminate from lumber liquidators for our kitchen and living room 6 months ago . The salesman showed us how you could throw a golf ball against it and it will not mark it. Apparently, that's the only thing that won't mark it! We have so many marks and dings that it is ridiculous. I can't even begin to count how many times we have fixed large divots in the floor. We saved for a long time to get our floors replaced and they are horrible. I am so disappointed. I would NEVER recommend lumber liquidators to anyone. read more