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    Live Oak Counseling Center

    3.5 (2 reviews)

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    Recommended Reviews - Live Oak Counseling Center

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    11 years ago

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    11 years ago

    A kind, patient therapist who lets patients set their own pace. Very nonjudgmental, very fair.

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    Jacob and Associates - Figure it out...

    Jacob and Associates

    3.0(89 reviews)
    1.4 mi

    Dr Clarence Leung is very professional. He is compassionate and empathetic. He is always…read moreattentive and pays close attention to our discussion during the therapy. I learned so much from Dr Leung on how to deal with my problems. Whenever I have an urgent concern, I leave a message in Dr Leung's voicemail, he returns my call immediately. I highly recommend him. For the staff: I only deal with the receptionist to give my co-pay. I am happy with the service of receptionist.

    This office was a nightmare to deal with. I was billed months later and had to do the work myself…read moreto figure out what happened. BCBS told me there were multiple claims submitted for the same dates of service under different providers, even though I only had one visit on each date and had already paid my copays. Instead of taking accountability and fixing it, the office was dismissive and kept trying to make it my problem. Nadia, who identified herself as the manager, was especially dismissive. She did not want to listen to what I was saying and just kept telling me I was responsible for the remaining balance, even while I was trying to explain that the balance appeared to be incorrectly billed. I have Blue Cross Blue Shield and this office was supposed to be in network. Otherwise, there is no reason I would have driven an hour to go there in the first place. The billing process felt sloppy, the communication was terrible, and the staff seemed much more interested in collecting money than resolving an obvious dispute. My first visit should have been a warning sign. They made me drive all the way from Hollywood to Glendora for an in-person initial evaluation, then kept me waiting about an hour for the nurse practitioner. Overall: rude staff, poor communication, billing problems, and no accountability. I would never go back.

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    Jacob and Associates - Too long to hold for mental health.

    Too long to hold for mental health.

    Jacob and Associates

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    Live Oak Counseling Center - c_and_mh - Updated May 2026

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