If I could give this a zero I would. My children were only in this daycare for 4 months in 2015. In that time frame my son was bullied by another child who used his hand to pretend to shoot my child in the head repeatedly. Nothing was done about this, so I removed my children as I find this type of behaviour disturbing.
To top that off, this year I received a letter stating I had an outstanding amount owing, that I had already paid. I spoke to an employee who claimed to be in accounting who told me it was their mistake and that it would be corrected. Now my file has been sent to a collection agency for money I do not owe. When I inquired about this, I was told that "it's common knowledge to keep receipts for 7 years". I was later ignored and told to deal with the collection agency. The staff member I spoke to is denying ever speaking to me. I owe this daycare nothing, my balance was 0. I have not yet been able to talk to anyone that speaks to me with any respect, or has attempted to rectify this. They continue to tell me I have never spoke to anyone, and that I owe them. I find it very shady that no one in the last two years has contacted me regarding this "money I owe". Now all of a sudden Its a collection issue? They can say whatever they want to attempt to justify this or act like this isn't the case by doing this to me, but I know the truth. I would never walk away owing a daycare money, period. I know the truth.
Not only have they destroyed my credit, they are attempting to steal $800 from a single mother instead of investigating their own mistakes. This is fraud. Keep your receipts people, or they may pull this fast one on you too. read more