I have been to this shop many times after my favourite children's shop on chapel street closed. I have never received any decent customer service here, but continued to shop here out of convenience and the lovely items they stock. My last visit here I spent 150 dollars, upon return home, I realised I had bought the wrong size socks. I could not find my receipt, but thought they may just swap them without bother (it was Christmas Eve and I desperately wanted them for my two year old nephews stocking). I was very wrong. They flat out refused and when I showed them the socks one of the girls snarled at me and stated 'do we even stock those?' The other girl responded 'we do'. Despite being so strict on their return policy, they were then willing to accept the exchange if I provided gift wrapping evidence (I was never offered gift wrapping in the first place). I was really embarrassed and quickly left the store. I returned home and finally found my receipt and returned. They did not have the socks in the size I required. I waited at the counter to be told by another girl that they do not accept returns and I can buy something else and top up the money if needed. She did not offer to show me anything else of the same value (I was not prepared to spend more despite the fact I had originally gone in to buy my nephew a t-shirt that I had previously seen). I left again, more disappointed than before. Very poor, very pretentious service. I have spent well over $1,000 here recently. I am not arguing store policy. It has everything to do with being made to feel sub-human and like something under their shoe. I won't be back. I can only imagine this review (like the other negative review) will be removed. read more
