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    Little Lambs Learning Lab

    5.0 (1 review)
    Open 7:00 am - 6:00 pm

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    Private tutors

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    9 years ago

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    Ask the Community - Little Lambs Learning Lab

    Varsity Tutors - Indianapolis

    Varsity Tutors - Indianapolis

    3.3(9 reviews)
    3.8 mi

    if I could give zero stars I would. After several months with the company of four day a week…read moretutoring sessions, I learned my son's membership was cancelled on a Sat though an email at 4:30 pm on Sat or so. I immediately called and spoke to someone around 4:35pm EST. Gave them a new cc and let them know around 2 am I got a charge from that cc that I didn't authorize, and when I contacted the credit card account immediately at 2am today, they had to cancel the card. today was the 29th and I wasn't due to be charged for the monthly tutoring again until the 11th. I was called back a little before 5pm and spoke to Kimberly, who told me they were requesting to reinstate his account but the manager said no initially because varsity tutors claim I said the varsity tutors charge was fraudulent and varsity tutors couldn't reinstate the account if I said varsity tutors had a fraudulent charge. That never happened. The account had been closed for 14 hours already by the time varsity tutors tried to charge my card. I sent an email confirming this to this account already with that time stamp. I told Kimberly I would contact Chase to see what they could email me. I contacted Chase, and they said they couldn't email me anything, so I three way called with Chase (they recorded this also) and varsity tutors (who also recorded the call) and told both sides they were also speaking to each other with my permission and to ask anything they needed to in order to ensure my son was taken care of. I spoke with Ebony - who originally tried reinstate him at a charge of $600 something for 4 hours, not my $479 I've been charged for months for 8 hours. She finally got me taken care of- so my son now has Memebership again, or so I thought. iwhy was my card being charged on March 29 when my billing cycle isn't until April 11? - I did NOT TELL CHASE YOUR CHARGE WAS FRAUDULENT- however, isnt this actually an unauthorized charge 13 to 14 days prior to a necessary charge monthly due date of April 11 - so AN ACTUAL FRAUDULENT CHARGE without authorization? What is happening? Ebony said she'd look into this and get back to me within 24 hours so by . We hung up at 5:47pm on Saturday. On Sunday I found out all his upcoming tutoring sessions were cancelled. I have called repeated to get this dealt with. I went to Chase directly trying to deal with this- I did NOT claim your charge was fraudulent, but they can only send something in the mail to me not an email. I told varsity tutors I will forward that to you when I receive it in 7-10 days. HOWEVER YOU ALREADY CHARGED ME $479 again...but now are claiming he doesn't have a membership? Seriously what do you want from me to prove this? Just got off the phone with you and you said even though Chase will contact you directly in 24 to 48 hours to confirm it wasn't me- you still won't be able to reinstate his account. I have no words. You clearly do not care about children. This wasn't my fault and I've done everything on my end to prove I did NOTHING to cause this. I now waiting on my $479 charge to be reinstated to my account. I will forward you the letter when I receive it. I look forward to your response.

    We initially invested in Varsity Tutors for my daughter who is a Junior in High School but then my…read moreson who is in 7th grade saw the ease in how she was able to access help and he asked to start using it. It has been wonderful! Both my kids enjoy it which makes it so much easier. They have both had wonderful tutors in several subjects. If any concerns arise customer service is so easy to contact and always so kind and helpful in resolving matters quickly! I highly recommend the program.

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    Little Lambs Learning Lab - preschools - Updated June 2026

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