TERRIBLE COMPANY, THE WORST, ZERO STAR. This company has some many problems. 1) They use different names . "Linn star transfer, inc" - "Forward Final Mile." Please HOME DEPOT. LG or any company thinking to hire this company, please don't do it. Try to find other delivery company. 2) BAD CUSTOMER SUPPORT- The customer service is not helpful. They have not communications with the drivers or the warehouse. When you call the customer service is just to heard . "I understand. I will send one email to the warehouse and call you back" . And they never call. In My case 1) They received my refrigerator , oven and dishwasher from LG on 29th of June 2022 . Today is the 09th. And I still no clue when I'm going to receive the Appliences. 2) The Scheduled on JULY 7th . From 11- 3 PM. They didn't show up or call to cancel. I lost the entire day of work for nothing . 3) They scheduled for Friday from 11-3 PM . And also they didn't show up or call to cancel. I lost again the entire day of work for nothing . 4) They rescheduled to delivery Saturday. 8:30 AM to 12:30 PM. No delivery, no calls no nothing . read more

Linn Star Transfer - Eden Prairie, Minnesota

ZERO STARS! This is the WORST company EVER and I don't know why Home Depot continues to use them! I ordered an LG Washer and dryer with the LG Sidekick for the washer and a regular pedestal with the dryer. Ordered in January with a delivery date of March 29 - i get it, supply chain issues. They delivered the dryer and pedestal for it without an issue, but when it came to the washer and sidekick the nightmare began. When they unboxed the sidekick, they discovered it was dented. They took back both the washer and the dented sidekick. They next attempted to deliver them on April 16 (after calling and asking if they could deliver one on the 12th and one on the 13th - ummm, no!). Got a call on the 16th. They had ONE key to the truck for the delivery and the driver they couldn't find had the key. (give them props for creativity!). Rescheduled for April 23. When they arrived, they brought in the washer and lo and behold, the sidekick was dented - same one?? They took the sidekick and left the washer (and hauled away my old washer - now I can't wash at all) but refused to hook up the washer because they said they could not hook up the sidekick when it came if the washer was hooked up. WHAT?? Next delivery date May 5th. They brought the "sidekick" down in the box, unboxed it. Nope, not dented, but also NOT THE SIDEKICK. they took it back with them and the driver hooked up the washer so I could at least do wash. Wish me luck getting them to install the sidekick if I ever actually receive it! Also, I discovered today that the link they sent me for the delivery says that it was delivered and they faked my signature!!!!! Saga continues when I decided to cut my losses with Home Depot on the Sidekick and they could not have cared any less about what they have put me through. Tried to sell me their floor model but refused to hook it up. What good is that to me?? They refunded my money when I had some choice words for them - but did not refund me for the protection plan for a piece of appliance that I don't have. Now I have to go back to see if I can get my money back for that! read more

Horrible communication! Had a delivery window of 3-7pm. Never showed up. No phone call, email, snail mail or anything to let us know the status of our delivery. Waited around for nothing and now no one has any information on my delivery read more

I ordered appliances to be delivered to my home. The day of the delivery the driver called and I couldn't understand him with his phone breaking up. I finally got that he was delivering in 15-20 minutes. I said okay and started to tell him to come into the alleyway and he hung up on me. When they arrived the measurement to get it into the basement was 1/2" to short. I said I could take the moulding off. The other delivery driver came up to the door and told me I needed a handyMan to do that for me. If I did it I would mess it up. He repeated that I needed a handyman. I then told him that I wanted to return it. He said five times how they could leave it on my back deck. I said I want to return it. They said we will hold it for you. I said I want to return it and get my money back, how do I do that. They finally said they would return it. Gregory called from their company to confirm I had refused it. I didn't catch the name of the company calling so I asked. I then asked if this is the company who delivered the appliance and he said yes. I told him I wanted to file a complaint and he said he could do that for me. I explained what happened and he immediately defended the drivers. He became agitated and said he was going to end the call. I asked for a supervisor. He ignored my question and said I was being very difficult. I asked if he was refusing to get me a supervisor. He said no then put me on hold for 10 minutes. Once I got the supervisor on the line she was very understanding. I don't know if there is a choice for delivery when you order items that need to be delivered, but I advise against using them in any aspect. read more

I ordered from Home Depot and this company delivered my washer and dryer. Don't get me wrong, the men were VERY nice and explained all my questions I had... they installed them in my laundry room, I waited and then they were done quickly BUT... After they left I went in to use the washer and there were 2 HUGE dents in the front. I didn't inspect them beforehand cuz I assumed the installer would tell me if there was something wrong but he didn't & I'm extremely upset. Dents could not be missed. I feel like I was disrespected & duped. Not cool. Now I'm trying to get a replacement and it's taking forever for this process now. NOT happy. read more

October 9th at 11:30am Colorado Springs Employee name: max I had a delivery through Home Depot today by your delivery service team. With a guy named "max" who showed up at my door without communicating with me he would be here 4 hours early, I explained my laundry room wasn't cleared out because they didn't notify me they would be here earlier because he didn't leave me a voicemail when he called. I told him I would need to move the things out of my washroom first, and he said VERY RUDELY, he would not wait for me to do it (it wasn't very many things) he also said they wouldn't come back or try to redeliver since he just showed up, then I was mad because I saw they already unboxed the item being delivered when I asked specifically for it to be delivered in the box since this was my 5th dryer delivery attempt (and all your other delivery team guys have damaged every single one that's been delivered) I told MAX I didn't want that dryer since he can't apparently read the notes that it says to deliver it in the box and do nothing else. Then he disrespectfully told me not to tell him "HOW TO DO HIS JOB". When I specifically requested it be delivered in the box and left at my door. Then he was arguing with me about what he's going to do and how he's gonna do it the way he wants because I'm not supposed to tell him how to "do his job" when I've been through 5 TIMES OF DELIVERY GUYS DAMAGING MY NEW PRODUCTS APON DELIVERY. So then I asked him for his name, and said well "great max since you didn't even bother to leave the notes on this delivery you already messed up by unboxing my product and you didn't bother to communicate with me you were going to be here 4 hours early, so I don't want the dryer you unboxed since I can see your partner dinging it up with the power chord as we speak" I then continued to say "I do not want that dryer since you bypassed what I asked, and since I'm watching you guys ding it up, and I definitely don't want you delivering it since this is the demeanor your having with me" arguing with me how it's going to be delivered when I have been though hell the last 5 times of having this appliance delivered. And I called customer service to ask for his side of the story statement which was one sentence saying "She was mad and slammed the door in my face" well I didn't close my door hard until he was down one flight of stairs no where near my door (so it wasn't in "his face") he lied, and IM MAD BECAUSE NOTHING IVE BEEN ASKING FOR IS BEING READ, or done correctly, I also requested on the last 4 deliveries when I escalated my ticket to have a manager sent out with these drive guys because they apparently need to be walked though reading the notes that the customer is asking for. And NOT ONCE has a manager rode along when I asked for it. I never want to see max delivering or at my door again, his attitude and behavior was disrespectful, he clearly doesn't care about the customer concerns, and he was screaming at me how to do his job when I asked a simple task out of him. He spent more time making this a negative awful experience than trying to help me, because all he did was argue with me right off the bat. I dont see why these guys on this delivery team are allowed or able to behave this way or get away with causing as much hassle they have caused me over 5 deliveries. Also, reading your BBB reviews you should try helping the customers rather than backing up your incompetent workers. Your reviews speak volume. read more

This has got to be the worst company I've ever dealt with. I got told on a Monday that they would deliver on a Friday and receive a call from dispatch on Thursday to get a time frame. No call. When I tried to call back I waited on hold for over an hour, left voicemails and never got a call back. Finally got another person to get ahold of them and have them call me. Now all of a sudden they only deliver to my area on Wednesday's and it's a holiday next Wednesday so it will be 2 more weeks. So now a tenant is waiting longer and threatening to move out. This is after they have waited over a month to get the warranty company to replace the fridge in the first place. read more

Ordered new washer and dryer from Home Depot. Home Depot was great. Linn Star was the delivery contractor assigned to deliver my new appliances. It was scheduled for delivery on Saturday, August 31. I checked the app that morning and showed 5 deliveries prior to me. I put my old appliances near Curb and then checked app again. Showed my delivery rescheduled to Tuesday, Sept 3 without contacting me first. (I was only available that Saturday. I called the Linn Star number and they mentioned the route was cancelled due to a "family emergency" a.k.a someone calling in sick. Why not have a substitute employee handle the delivery. Poor experience as I set my 10-2pm time frame aside to be available for this delivery. Don't expect the delivery to be delivered on your desired date. I cancelled my delivery after they failed to deliver and then I called Warner Stellian in the Twin Cities. Warner Stellian had the same appliance in stock. I ordered it from Warner Stellian and picked it up at their warehouse, dropped my old appliances free of charge, and had it installed same day. Quick, easy, and great product. Home Depot needs to fire Linn Star Transfer, as they can't follow through with their business. 5-6 customers on Saturday got rescheduled due to their poor business practices. read more

Came to my home. Damaged appliance upon installation. Sent it back on the truck. Had it reordered. Delivery guy told me the new date would be the following Saturday. I work crazy hours, so I cleared my day for the delivery. They never Called to make arrangements. So I called Friday night. Guess what? They're not coming until Tuesday. Extremely impersonal customer service. Kept repeatedly telling me that I had 3 options. Tuesday, the following Saturday, or I could pick it up myself. All of these options didn't work for me. They could not have cared less. She was acting like she was doing me a favor!! Giving me 3 options that didn't work for me at all!!! They damaged it, they didn't call me to set up a delivery date, I already wasted 2 days. Now what??? I rescheduled a delivery date, knowing full well that I'll probably have to reschedule it again. All I wanted was my dishwasher... unbelievable. How you can operate a business like this, is unfathomable. They take zero responsibility for their actions. Pathetic company's. read more

The poorest customer service I have ever experienced. They make no effort to work out solutions to issues they create and will not allow any flexibility. Home Depot is foolish to use these people as their delivery service. I am sure it is costing them tons in good will and repeat business. The advice from Linn Star to a delivery conflict. "Cancel the order and buy it from Lowes". Really? read more

Had a 3pm-7pm delivery window, and I got a call at 9:30pm telling me that they would be to my house around 11:00pm. Who gets a washer installed at almost midnight? Calls to customer service were no help. 7pm on the next day and still no appliances. Will be lucky to get them by midnight, I guess. I hope Home Depot knows what a terrible experience they set their customers up for. Never again. read more

Can't agree more with the other reviews. We purchased from JC Penney and had the same experience with delivery times and had to reschedule because our condo association does not allow deliveries before 8:00 am. We were scheduled for 7:00 am even though I had explained this problem with the 'office' the day before. They wouldn't deliver and rescheduled for four days later, this time for 7:30. Fortunately the drivers fudged the time a little and waited to be allowed into the freight elevator. Really poor management philosophy--it's all about them! read more

Purchased appliances from H Depot. TOO many third parties involved. Delivery guys were very nice but they were just that... here is your stuff. They did haul away the boxes but stood around and we (the client) had to unwrap all the boxes, which I guess was good so we could inspect them. We also had an installation on a dishwasher. We had to uninstall the old one so they could haul it away which again was the arrangement. Nobody from start to finish told us that yet another third party, a plumber, would be calling us to do the installation. This is now a three day process. VERY unorganized. read more

Absolutely livid. Linn Star would not work with customer on dishwasher install time. Told me I had to be at property nearly an hour away from home by 7:00 am. With the winter storm anticipated I asked them if it was even possible that the plumber would be here at 7:00 am since he is also an hour away. They said it doesn't matter. I must be there and even though I am the plumber's first job, he can arrive up to 11:00 am. With the icy roads I left at 5:30 am. Plumber arrived at 9 am. I knew there was no way he would be leaving at 5:30 am to get here, but I, the customer had to. I asked for a different date or time slot. The rude person at Linn Star said they will always give me the 7:00 am time slot and there was nothing I could do about it. Nasty company. read more

Second guess purchasing appliances at Costco, they use Linn Star for "delivery" services. I am on the second week of expecting a delivery. I am only available afternoons, they rescheduled for the next week and again slotted me for the am. In calling, and excalating up to a manager, there was no resolution, they would reschedule in another week, AND would not guarantee pm. I then said if they could be here at 7:00 am or 7:30 am. I would be able to accomodate them. They were not willing to do this either since someone else was first. They said I was given a choice on time, false. They would not reschedule the already delayed delivery to first thing in the am. They would only say they could reschedule yet another week out with no accomodation for time. I have volunteered the am, and a wide open pm. I requested the pm first, last week when we rescheduled. They don't care, they do not accommodate, customers wish is irrelevant. They blamed DOT and Costco, did not take any ownership for them selves. I told them I wanted to speak with the President, John the mgr would not give me his name. Well, in the event you want to know Dennis Munson, Cedar Rapids IOWA is the president. I feel as though I will need to cancel my purchase. Costo has been paid, I paid for the freezer, and the company with no skin in the game will not deliver. read more