Avoid using this company at all costs-even if it means going to Lowe's or any other appliance store. Delivery date/ address confirmed both email and telephone. Drive almost 2 hours to our house because even though our window is 9-1pm she says we'll be the first drop off. They call today to say we never confirmed, then after arguing with them they track down the notes that the distribution center and the local center didn't communicate. They said no delivery til tomorrow then call back to say it will not be til Tuesday, and agin saying we didn't confirm delivery/address. My husband says he'll come pick it up and they say they don't have will call. Full house coming this weekend, a son who is a transplant recipient who has medications that require refrigeration and no appliances. Worst customer service ever-no apologies, poor excuses AVOID!!! read more

Home Depot uses Linn Star Transfer for major appliance delivery and installation in my area. By far, Linn Star has the least professional, least competent installers anywhere. I have had the extreme displeasure of having multiple of their installation teams in my house. I will never allow anyone from Linn Star Transfer in my home again. The initial installation was done incorrectly (subsequently confirmed by a third party). When this was brought to their attention, Linn Star agreed to send a second team, a week later, to do an installation check. This team was equally rude, and did not listed to my concerns. They even said that they do not follow all of the installation steps. Why would an installer need to follow all the steps?!? If Home Depot continues to exclusively use Linn Star, I will not buy an appliance from them again. This is a shame, since otherwise, I tend to like Home Depot. read more

This company deserves 0 star. I bought the fridge from Home Depot and Linn Star Transfer company call me gave me the delivery time which 12pm-4pm but i got a call at 10 am which i was at work i told the delivery guy I won't get off work until 12 and he call me a gain at 11:40 said he is on his way and i said ok I'll be home at 12:30 and he said ok no problem. I got a call from the company at 12:05 said the truck is at my place so they will wait for 15 minutes i like what I just spoke to the delivery guy he said 12:30 it's ok.so i got home exactly 12:30 the truck left. They can't wait extra 10 minutes to drop it off the fridge that i been looking forward the last 4 days and they want me to reschedule this is out rages.I call the office talk to manager which the lady gave me just the team leader Long story short DO NOT use this company poor customer service and they lies. Tip if you're buying appliances from any store make sure to check with the store what delivery companies are they using. Make sure not this one. read more

First off, they should fire all six guys that were out to my place for lack of knowledge in hooking up a gas line properly. I was under the impression that these men are all certified installers. First crew installed new gas stove. Smelled gas the next day. Called them to come out and check the connections. Second grew came in, and said yes, we smell gas. Turned off gas valve and said I have a defective stove - go to Home Depot. They NEVER did check the gas installation! Went to Home Depot and got another one installed a week later. I smelled gas AGAIN! Now, I called NICOR gas company to come out. The NICOR man told me the oven was not connected properly and they used cheep crap gas line for hook up and wrong fittings. This company could have blown me to kingdom come TWICE! Buyer beware! Home Depot should find another company to do the installations. This company should not be in business. Period. read more

This company is appallingly dreadful. It does not deserve stars. The two men who came to my house to deliver my freezer wanted to drive their truck up my driveway so they could lift the freezer a shorter distance into my home. My mother informed them they could not drive the truck up our driveway because it could crack our driveway costing us thousands of dollars. The two men from Linn Star Transfer then proceeded to declare they would not be able to carry the freezer into the house. My mother then proceeded to ask if they had any tools to help them transfer the appliances; they said they didn't. What company doesn't give its employees tools to carry out their jobs? One of the men then called a woman from the company who yelled at my mother on the phone. My mother then hung up, and asked the men if she could get their names. Next, the two men start running to their truck as if they're about to escape some sort of robbery. My mother chased after them and took photos of the license plate and the company name. After, she went to Home Depot to file a complaint. The customer service is beyond horrible. Home Depot needs to start using a different delivery company because this is ridiculous. read more

2nd avoid this company. Home Depot hired this company to install four appliances at our home. They claimed our kitchen was not ready for installation of the dishwasher and microwave. Fortunately I was able to get a top flight home repair guy to come to my home within 1/2 hour of Linn Star arriving. Meantime they brought up the appliances and were installing the stove (easy installation). The repair guy replaced a shut off valve within 15 minutes. Apparently they said there was a ten minute delay and they could not wait and had to go. I told them if they were going to take all the applicances back. They got snarky but talked with their dispatcher who told them they had to leave. I talked with their dispatcher in a heated conversation and she agreed they could continue with the installation. They said the new microwave could not be mounted on the wall because it was 1/2 inch more in height and the tile on the wall would have to be cut. They suggested purchasing a 16 inch in height microwave. Our repair guy then took down the old microwave and measured the mounting device and saw it was the same size as the new mounting device and the new microwave could be installed which Linn Star did. They unwrapped the dishwasher and found it was damaged and had to be taken back. Their guy finished installing the refrigerator and left. We checked the ice maker and water dispenser which were operating very slowly. Our repair guy pulled out the refrigerator and found water on the floor. They had not properly installed the refrigerator. Our guy fixed the water problem. There was also a problem with the door and our repair guy was able to fix the problem. Total installation time with Linn Star 3 1/2 hours. Our repair guy was present for a total of four hours at a cost of $260 (well worth the investment). OUr repair guy had to enlarge the holes for the water line and discharge line because the hoses for the new dishwasher were larger in circumference. The Linn Star guys said they cannot make any type of repair. The moral of the story, if your kitchen needs any adjustments to install the appliances that is not going to be done by the installer and they are going to leave you hung out to dry. read more