I did not have my passport with me but I did have a photo copy of my passport. When you make…read morereservations with this service they request a photocopy of your passport. On you ticket they document your passport number. I did not have in my possession my passport but I did have a photo copy of my passport. Our family member picked up our luggage from EZE and I forgot to remove my passport so they took my passport with them to Rosario. I was not allowed on the bus. I explained the situation to the bus driver that collected my ticket but still refused me unto the bus. He sent me to his supervisor, she sent me to the police, the police sent me to immigration. I guess no one in Argentina is capable of Making decisions. I would tell you make other arrangements if you stay is in Argentina. No one will give you any assistance they just give you the run around