I had gone to another medical device place and ordered what I needed after a week I called and the…read moreperson couldn't give me any information where my order was at. So I called my doctor and they suggested here. I really was comfortable about this store when I arrived. I needed constriction stockings. The lady took measurements and I was able to get a set today for my trip and she ordered another pair. She showed me a chair that might assist me a great deal. They have quite a bit of equipment here including lift assist chairs and walker assist and shower devices etc. shopping here was frankly a pleasure. They even had a private area where I could try my constriction stocking on. They called promptly when my other set of stockings arrived.

Nicest people you could ever hope to meet. I talked to/met three people there and all went above…read moreand beyond to help me out. I needed a piece of equipment asap that no one else would help me with. Mid-Equip not only helped me, but located the equipment and had it delivered to my house and set up within an hour and a half. And we're totally nice about it. Yes, go to Med-Equip for all your needs !!!

Called several different Med suppliers and this one was the only one of the three that sells…read moreconstriction stockings for swelling. The lady there greeted us very warmly and looked at the prescription and was locating the product but had to order it for us. It should arrive in about a week. She was very professional and took down our information. Will try to do a follow up after we get the stockings. Update called a week after ordering and the person who answered the phone couldn't say anything about when my medical device would arrive and didn't even acknowledge that it was ordered at all. So I stated I would look for it elsewhere and let them know if I found it. I found I somewhere else and at least they allowed me to cancel my order here.

Extremely poor customer service. I got a new bi-pap machine after five years but no technician…read morecame out to set it up. I was told that it had been pre-programed and I should be able to set it up myself. I broke a part on the old machine that is supposed to be used with the new machine. So, I call to tell Brandy, the only person who works with cpap and oxygen. After giving my DOB, I am asked "What is her last name?" Then I am transferred to a voice mail. The number of stars is not due to today's experience only but to several years of very poor service. Most of my supplies comes from suppliers who phone, asking if I need supplies rather than ExMed, the company that is "supposed" to be my supplier.

Great customer services, especially from Kayla! Convenient location and good assortment of supplies.read more

The best pharmacy! Fast, friendly service ALWAYS! The girls will even come out to your car to help…read moreyou if there is a long line! Little to no wait! Can't beat that!

URS was a great company when it was a locally owned business. Now that it's sold to PCS they have…read moreincredibly poor customer service. It's nearly impossible to get a live person and it takes repeated requests to get anything addressed. I recommend you try another company. This one should be a last resort.

From the owner: Servicing surrounding areas: Houston, Austin, San Antonio, DFW, and Waco area. URS Medical is…read moreunique in that we call our patients each month before ordering their supplies to ensure the correct size, quantity, and brands are delivered. We provide supplies in the areas of enteral nutrition, respiratory, urological, incontinence, and breast pumps. URS Medical advocates for our clients' medical needs by exhausting every funding possibility and billing the appropriate sources to minimize out-of-pocket expenses.

We just had the best customer service at this Waco location. Monique helped us with supplies. She…read morewas knowledgeable,personable, and such care was given to us to help get my husband measured and fitted. And the location was neat , clean and had a lovely fragrance. The cubbies were each decorated. Such a pleasant experience for us seniors.

Got a res mini today and was taken care of by Andre Battles. His customer service was outstanding…read moreand helped me with the new machine and even answered questions about my regular c pap machine. I will now be buying all my supplies from BritKare and dropping American Home Patient.

I rented a knee scooter for my mom and prepaid 2 weeks. She wasn't able to use it so I returned it…read more I thought that I would at least have to pay for the 1st week, but Brenda was very helpful and help me get a full refund.

Many thanks to James for going over and above to help us through the process of ordering ostomy…read moresupplies for my husband - he made a confusing process much easier during a stressful time! His knowledge and patience were so reassuring.

Equipment I purchased (Rollator) has folded up twice on her, scissoring her in the seat. I've…read morefinally after the 2nd time I called to ask them for repair @ 3:30pm. Was told I needed to bring our Rollator in for necessary repair. They do not understand my honey is totally dependent on the unit & myself for EVERYTHING. She can't walk, stand or anything. I just can't drop everything & go, & user units are not available if our unit had to stay for repairs. Closed on Saturday even tho the website states Saturday hours until 12:30pm. I'm at my wite's end. I'm not happy about anything at all.