There is no customer service!!! After waiting 45 minutes on hold, the line goes dead. When you call the local office , they indicate that they have no control - They can only provide refill service. I have been attempting to resolve my bill for over 3 weeks. The billing is inaccurate, the billing shows zero due on 1 screen and another bill number on a secondary screen. I have been dealing with vendors for over 35 Years and this organization is by far the worst. I will negatively sell Lincare from this point forward. read more

NOT responsive at all. My prescription was submitted on 16 June. I needed a new CPAP pretty urgently because my current one wasn't really working. I called a week later and was told that it would take about three weeks from the date they received it, which was fine. I provided updated insurance information and waited another two weeks. When I called back, they had no record at all of my call, hadn't started working on it at all, still had the incorrect insurance info, and apparently needed a copy of my sleep study (which no one told me before). I provided that and was told they would expedite my order and to call back the middle of the next week if I hadn't heard anything. When I hadn't heard anything by that time, I called back and was told that my "order was being processed." They couldn't tell me when it would be ready, which didn't help me because I was leaving town at the end of the week. So now it will be at least seven weeks from the date of the order before I receive a new machine. I WILL NOT USE THEM AGAIN. read more

Will never do business with Lincare again. Customer Service is HORRIBLE! Very rude and always talk above you. They do not listen to a single word you have to say. Constantly interrupting. They repeat the same phrase over and over again. I finally found another CPAP Company to purchase from. read more

Preferred Home Care is one of Lincare's companies and Preferred Home Care is not doing their job for the following reasons: This place is really bad, i.e. unprofessional, unreliable and nonreliable. We have had problems with oxygen deliveries, pickups and providing equipment from a doctor's order. An order for a piece of equipment that sent to them on 4/23/25. As of today, 5/20/25 she has not received. Every time I call for status I get the same answer, e.g. "it is in process" and when I ask what is taking so long they say the are waiting information. When I ask from whom are you waiting for information from I am told she doesn't know. When I talk to the doctor's office they say they have provided all the information they asked for and when I talk to the Insurance company, they say they have not heard anything from Preferred Home care. This company DOES NOT support their clients. read more

Went in the other day for personal supplies. Apparently they don't take care of the "little guy" anymore; it's all respirator, oxygen therapy, COVID treatment items.....the "big ticket items; not the $200.00 or so for a 3 month supply of sanitary equipment replacement. So since, I've been getting hounded by a telemarketer (recoded/52 seconds) who calls himself "Your Health Care Provider," reminding me to reorder any medical supplies through this phone number. It is a sub contractor or satellite company of Lincare. I called the number to order a new head piece/nasal platform. I got a phone bank operator with background noise and an accent that that was not understandable. I told her what I wanted to order and she told me that I wasn't able to do that; that I was only able to order 2 per year (per insurance allocation). I told her I knew that and I'll pay out of pocket, like I always have done. The answer was "Uh uh, Honey, you cain't do dat." I bade her a thank you and said good bye and she tried to push filters and nose pieces on me, which I did not need. Now I'm getting automated calls again. Just to be up front, I still get quality supplies, but not from them. read more

I've used several services companies, in several States, for oxygen and supplies, but LinCare is hands down THE BEST! The Sierra Vista office is particularly good! I have NEVER, repeat NEVER had a problem getting oxygen or supplies even at a moment's notice. The office staff is always professional and friendly and makes me feel GOOD every time I walk in. I tell anyone that pauses long enough, I would ONLY recommend LinCare to my family friends and loved one! Thank You for giving me the opportunity to praise a REALLY fine company! read more