I was running out of supplies, so called Anthem, followed by Lincare to find out why. Got transferred to many different people at Anthem, without getting the issue fixed. Ultimately, Anthem finally gave me the phone number of Marylynn (855-747-5010), in Lincare's Customer Retention department. Marylynn was excellent, helped resolve my issue, very friendly and easy to chat with. When all was done, Marylynn was an excellent resource to use to help Lincare's customers. read more

My Oxygen concentrator sounded alarm and stopped working in the middle of the night as a snow storm was approaching. I called at 2:30am and was told on call person would call me by 3am. Silence. I called the Salem office at 8:30 am was told it would be 2 days before I could get a replacement concentrator & to use my POC or tanks. Then at 10:15 am TROY rang my doorbell. He navigated my snowy hill and replaced my concentrator. TROY IS A REAL ASSET to Lincare. The 5 stars are for TROY! read more

Rating , - 000.000 , This company sucks run away do not walk ,I had issues with a bill where none was sent for a year I called and went by local office and so did my wife and they do nothing and then I get a big bill wanting to get paid ! They need to be ran out of business so I think we all boycott Lincare medical supply , the worst company in America for customer service !! read more

I read the bad reviews but was between a rock and a hard place when my former provider stopped accepting my insurance for oxygen supplies. From my first call to Lincare to the delivery of my supplies, the service has been terrific. Everything was explained to me in detail, not rushed at all. Phones are always answered by a helpful individual and all information has been correct. I am very glad I chose to overlook bad reviews, more than a year old, and gave them a call. read more

All of the negative reviews are spot on - I found nothing but incompetence with my visit to the Roanoke office - it is truly pathetic that folks have to be subjected to this insanity when it should be so simple! I'm terminating all my relations with LINCARE and will purchase my own supplies from another source.. read more

Worst medical supply company I have ever dealt with. Complete inability to accept responsibility by anyone, they just pass it off to the next person, and never get anything done. I Have been waiting on my supplies for 3 months now, and haven't received anything but excuses. Horrible company. Its also to be noted, that there is a 5 star review on here for them, but if you read it, you can see that they must have accidentally put 5 stars instead of 1, so its unanimous that this company is horrible. read more

Lincare has serviced my 89 year old mother with her oxygen supplies and equipment and they have a TERRIBLE customer service department . The employees in the Roanoke and Richmond Virginia locations are rude and do not try and help get what you need My mother has been trying to get a battery portable oxygen machine for a month and it is still not on order as of today ! She needs a new mask for her sleep machine and they said they do not stock parts I would have to order online. Oxygen equipment and supplies are not something you can wait on when you have COPD. I am going to find another company that cares and can supply my mother with her equipment and supplies when needed I would NOT use this company ! read more

This is arguably the WORST company for customer service in the office that I have experienced in 73 years of life. They can't find the account, give erroneous information about delivery time, don't get back to the doctor or the patient, and can't get the address correct after multiple repetitions. No one seems to know any answers to any questions. The delivery guys are the only saving grace--competent and pleasant. But I feel so strongly about the botched office procedures that I've written the first review of my life. Steer clear of this one! read more

The service at the Roanoke office is horrid. They lie to you just to get you off the phone. Also they procrastinate your doctor's orders (say they have not received them etc...) so you have to take tests again (so they can charge you again) Stay away from this company! You can die before they will deliver oxygen to you.. read more