This is about corporate office, not local. Did not receive a CPAP supplies order from them last year. Long story but had to go to NM from Oregon and USPS wouldn't forward and spent it back to Lincare. When we got bill they acknowledged that supplies had been sent back and cancelled billing. This year, out of the blue, they revise this cancelled billing and say we owe them. We called numerous times and explained situation but no one ever get back to us. So we just ignored bills that would come each month. Now they send a letter saying they are turning us over to a collection agency. But it least the letter had a direct phone number. Called them and explained what happened again. They tell me that they only keep records for 90 days so they have no record of us returning product, prior calls, etc. We just have to pay their bill because they say we do. ​​ read more