Last night about 8 people had booked a taxi from the London-Plymouth train. As the train was 20 min…read moredelayed (arrival time 00:50 am) we had all phoned the taxi company to warn them. Not a problem, they said. We came in 25 min late instead at 00:55. All but two taxis just left instead of waiting for 5 min for a train they knew had not arrived yet. The lady next to me saw her taxi drive away when she walked out of the station door. We all rebooked our taxis. The lady and I had decided to share her Taxi First taxi as mine was showing as booked but no driver was assigned. We could see hers was on the way. The driver refused to take me. He left me stranded. It was now 1:10 in the morning. I phoned Taxi First back and they told me they had no drivers. Thankfully, an unbooked taxi turned up who took me home. I arrived home at 1:30 in the morning instead of 1 am with First Taxi. I will NEVER use them again. Don't recommend them to women who need to get home at night!

This is stupidly unprofessional. I used the app (because I was asked to) to prebook a cab for…read more19:30. I did this at 14:00. 19:30 comes around, no cab, 19:45 comes around, no cab so I call them their excuse is we're busy. I thought the whole purpose of having people prebook was so that they could jump to the head of the queue. So I was told. Yet this is now the forth time that this has happened. I don't recommend them at all. They're useless and they're cabs smell.

Very rude staff verging on being verbally abusive. ALWAYS late. constantly get lied to in terms of…read morewhere the taxi is. AVOID at all costs.

always prompt, friendly and great value for money compared to most of the plymouth cab companiesread more

The drivers are very nice. Dispatch is a joke, we waited an hour and half for service. Why isn't…read morethere an Uber service in Plymouth?

Hi I called and this was the only company that answered the call…read more They picked me up in a clean car , very polite Driver and took me to my destination. I will definitely use this Company again.

NEVER BOOK WITH SILVER LINE TAXI AGAIN IN PLYMOUTH The…read moreperson on the phones always tierd doesnt know what hes talking about when calling for taxi then i booked a taxi and the person said i aint going to book taxi for you because i tried to ask how long will taxi be as it was late for my interview and then person kept cutting my phone and being rude so i called another taxi and that day i was going for a interview and the taxi conpany was being ignorant and very bad never book taxis from silver line again in your life. Book with taxi first they are cheaper and polite and professional