We just had our first exposure , with All Star Pool, and their technician, James. He was…read moreknowledgeable, checked everything out , on our pool equipment and made assessments as to what was needed to fix our pool. Now we have to wait until the next date when the assessments are to be fixed. However, our first impressions, of Jimmy and All Star are fantastic. Keep watching.... Ron H-Goodyear

Technician hired by Choice Home Warranty assumed that rodent poop from years past was the reason my…read morepool heater stopped working two weeks earlier. Too bad because had he not wrote that in the rport (and since parts weren't available due to heater age), I was prepared to get a new replacement heater from All Star via Choice Warranty.

John, with ACE pools, was recommended by our previous owner. We needed a few things repaired per…read moreour home inspection. He quoted us a price of $2,000 to fix the issues, drain the pool and do a much needed cleaning (as he put it). On doing so, he found we needed 1 new filter replaced and suggested we do all of them, as if one wore out the others would soon as well. So that added another $600. When his company came out to do the cleaning we were told the grout between the tiles was all cracked and worn out; and to clean it, all of the tiles needed to be removed and new tiles and grout had to be replaced to the tune of another $3,000. We are now upt o $5,600 from the original quote - and we told them NO. Stop the process and we would get another quote. John came back with - he must have made a "math" mistake and it should only have been $1,350. We gave him $900 for the filters and draining the pool and told him no thank you. We do not trust contractors that don't follow through on their promises or who make "math" errors along the way. We subsequently hired Blue Water Pool Company, who did an excellent job, said there were only 2 or 3 tiles that needed the grout to be patched, cleaned the pool and did an excellent job They will have our business from now on.

Pool filter and pump were not working. In-floor popups were not popping up. Called John for help…read more He was available and stopped by that same morning! Diagnosed the issues in about five minutes. Incredibly knowledgeable about pumps, filtration systems and valve setups. Had all necessary equipment in his shop. Within 24 hours the pump was running like a racehorse, in-floor popups were cycling perfectly and the pool was crystal clear. I give John and Ace Pool Service the highest marks!

Wonderful reliable service. Technician comes around the same time each week so I always know what…read moreto expect. I'm not left wondering if someone is going to show up to service my pool. I received a timely report about the services performed. Highly recommend.

After the owner of my long-time pool service company retired from his business last year, I have…read moretried several other providers. John from Clean Blue Pool has been the best. His prices are reasonable and he shows up on-time every week. He's pointed out a few small maintenance issues and offered a variety of solutions for them. The pool is now looking great all the time.

I HIGHLY recommend Rip Curl over any other pool repair and service company!!…read moreThey are superior in knowledge and service! Good people! They know their stuff and won't waste your time. I would not use any other company other than Rip curl because in my past experiences, Rip Curl is waaaay better! Very professional!

if could give a 0 start I would . Yesterday we decided to give Ty and company (Rip Curl) a try,…read moresome dude decide to come and break our major pump system by opening a valve that had pressure and that led to a major water leak all this was captured on a ring camera , when he realized what he did he shut the water off put couple of chlorine tablets in a skimer and then left. This Morning we noticed a huge puddle of water, so we decided call the owner TY he automatically denied his worker action and said i will fix if you pay for the part and labor. Why should I when his company made the damage. So do yourself a favor DO NOT HIRE THIS COMPANY FOR ANYTHING

Awesome pool shop! The staff doesn't try to upsell, they don't push products you don't need and…read morewill talk you through any issue that comes up with your pool. They do a monthly service for $84/month (not including chemicals) which is fairly reasonable for the area.

Very poor service, since they bought the company, weekly service missed, oool going green, wished i…read morefired them long before i did.

We started using Pat and Xpress Pools about 15 years ago and they have always been a 5 star…read morecompany. Pat recently retired and sold his business to Cameron. Tuesday night we were awakened at 2:00 am with a water sound outside our window. The pool heater was spouting water and water was running down our street! Shut the system down and reached out to Pat for a recommendation early Wednesday morning. 5 minutes later Cameron called and said he would be right over. Bottom line, today is Friday and Camaron is just packing up his gear and we have a new pool heater!! Being from out of state you are always looking for honest, hard working people to help you with the big projects. We got lucky with Pat, and we feel the exact same way about Cameron. HIGHLY recommend Xpress Pool Service for your weekly maintenance and pool repairs!!

Our pool pump is broken. We can't afford to pay the $1,700 this company quoted to have it repaired…read more We have been customers for over 8 years. I suggested we pause our weekly service until we get the pump fixed. After I thought we had come to an understanding on the phone, I received an email from the owner terminating our service. When I questioned wether when we get the pump repaired would be be able to start back up, I was told no. So because we can't afford to get the pump repaired due to other unforeseen expenses they dumped a loyal, long term customer. If this is how they treat loyal customers going though hard times, I wouldn't give them the time if day, let alone future business. Our monthly bill was regularly over $110 a month. I have always been up to date with payment, and considerate of rate increases. I am honestly shocked to be treated so badly.

Everything went well , Doug and his people know their shit . I tell them what's going on with my…read morepool and they tell me the right chemicals to add and it works every time

Called Doug Allred about my new pool heat pump spraying water. He recommended it contact my…read morewarranty contact and report my claim. The warranty company said it would review my warranty in the next few business days. Doug contacted me and said he would swing by after work and check out my problem. Doug showed up as promised and found the problem, fixed it and left. I asked how much I owe him. He said he installed the heat pump and didn't want us to go without pool circulating the next several days. No charge. That's customer service. He backs his installations even though it was a manufacturer defect.

Hiring Litchfield Park Pool Service LLC has been an expensive and damaging mistake…read more On July 4, our salt cell failed catastrophically, flooding our backyard. We later confirmed this was caused by their technician overtightening the fittings during a prior service. He even texted us a photo of the giant rusted channel lock pliers he had accidentally left in our yard, which is the exact tool he had been using on the salt cell. That tool should never be used on delicate plastic fittings and explains why both sealing rings eventually cracked. On July 7, just three days later, our main pump began making loud noises. They quoted me $3,027.77 to replace the pump, while another reputable company quoted $2,369 for the exact same job. Shortly after this, we began noticing that every time we swam, our children's eyes burned so badly they couldn't keep them open. I told the company about it three separate times. Each time they said it was "fixed," and each time the kids swam again their eyes burned so severely we had to use wet paper towels and keep them in a dark room. The fourth time, they decided to blame the pump. They had changed the settings themselves to run at 60% or below, and then claimed the eye burning was because of that. But that explanation made no sense. The burning had started before the pump ever made a sound. That was when I began digging into the water chemistry myself. I spent hours reviewing the service reports they email after each visit and realized our chlorine levels had been dangerously high since the end of May, long before the pump noise began. Despite this, the company continued to blame the pump for the eye burning. Even Mike, one of their managers, admitted at one point that they should have been able to bring the chlorine down to a safe level regardless of the pump issue. When I confronted them, the dishonesty became obvious. Mike himself tested our pool and said it was 10 PPM, acknowledged it had been that way for weeks, and told me no one should be in the pool. On the very next service visit, they emailed me claiming it had dropped to 7.5. I immediately took a sample to Leslie's Pools, where their machine read 25 PPM. To remove any doubt, I had my teenage daughter take the exact same sample to Litchfield Park Pool Service's own store. They told her it was 10. Three different numbers for the exact same water: 7.5, 10, and 25. I walked in with all three reports in hand. When I asked Mike to explain, he had no answers, offered no apology, and simply shrugged. Today they emailed me the following, effectively suspending service until we authorize a pump repair: "On July 7, 2025, We reported to you that your pool motor was making Loud Noises. We have reset your Motor RPM to 50%, per your request. This motor RPM is not enough to keep up with the demand and usage of your pool. This has caused inconsistencies in our pool care which prohibits us from working under our standards. Litchfield Park Pools would be happy to start up your pool service once repairs have been made." I did not request that change. When I pushed for answers, I was told Mike is "in the process" of buying the company while the current owner is on a two-month vacation, not returning calls. I left a message for the owner with no response. Mike had previously said he would discuss a refund, but when I called, an employee named Jack said he couldn't comment and admitted he was canceling our service because Mike told him to. Their official email claimed suspension was due to "equipment not working," but Jack said the real reason was that we were unhappy with their management. When I asked him to put that in writing, he refused. Even after all of this, they continue to send me invoices, including charges for August and the first two weeks of September, despite our pool being chemically imbalanced since May and the company having been formally trespassed from our property. Since hiring this company, nearly every major mechanical component of our pool has failed: the waterfall pump stopped working, the heater broke, the salt cell was damaged, the filter was replaced, and now the main pump needs replacement. This company has been deceptive, inconsistent, and negligent. They ignored unsafe chlorine levels, damaged equipment by using the wrong tools, attempted to upsell repairs at inflated prices, gave contradictory excuses, and continue to bill for services never properly provided. We are disputing payments, filing a BBB complaint, and considering small claims court. I strongly caution anyone against hiring Litchfield Park Pool Service LLC. In their BBB response they made several statements that are not accurate, including claims that discounts were offered and that equipment problems pre-dated their service. No discounts were ever offered. The equipment failures occurred while under their care. I am noting this here so the same misinformation is not repeated on other review platforms.

The one star is from my conversation with there service tech bad mouthing the light supplier and…read morethe manager indicating the lights don't come with the manufacturer 3 year warranty from EPoolSupply. The install was done and is functioning, but because of the above they are a supply/service company I will never use again. I recommend EPoolSupply if you want fair pricing. My experience is specifically with the Spectrum 360 multicolor lights and the staff was EXCEPTIONALLY professional and the prices are over $100 cheaper on each light. I did ask for a discount from Litchfield and was given $50 off each light, but at the time I checked EPoolSupply was still over $60 cheaper. Another lesson learned. Do your diligence before you schedule an ins