Based on just one use of this firm they cannot be faulted. Prompt service, a good car, and timely…read moretext messages to update me. They also have an online service that allows you to see where your car is when you were waiting for it.

I don't usually review even when I have bad experiences but this review has to go out there not…read moreonly to help others who book Alfa cabs but to prevent other drivers taking advantage of passengers and putting their safety at risk. Let me start by saying this is 3 of 3 poor incidents I've had with Alfa cabs but by far the worst. The first incident was similar to this and the second I had the cab cancel with no alternative arrangement offered within 3 hours leaving us stranded and out of pocket. Let me say that when travelling to the airport we haven't had issues but it's the journey home where issues arise and ruin the experience. The experience started by an ever so slight delay (half an hour) which  Alfa cabs are supposed to monitor and tell the driver. When we touched down in Gatwick we hadn't received any correspondence so I called to inform the company we had landed and they put me in contact with the driver. Due to unforeseen circumstances we were prevented from leaving the plane for another half an hour incurring us a £7.50 late fee which wasn't an issue as it states this is the case on the website. However it all started to go wrong when I began to contact the driver who called me and was very unhappy at being made to wait hours which  shouldn't be the case as the company are 'supposed' to inform their drivers of any updates to flights etc so they're not made to waiting. When I met the driver, before getting in the cab, he starting trying to renegotiate the price to which I stated we were going to stick with the price agreed at the point of booking, after some back and fourth he eventually let us in. To pay the late fee we paid the parking as well as bank transferring the remaining price however this wasn't good enough and for the hour + journey the driver shouted at us demanding a tip and to pay 10-15 pounds more for other parking fees which if you read the T&C's from the company aren't incorporated in the price, something I repeatedly told the driver. We even had to call the company who hadn't stuck to their policy and took off the first half an hour and charged us a double late fee, something they amended by taking the price down to what it should've been. During the hour journey the driver shouted at us insulting our age, ability to pay money and threatened multiple times to pull over on a smart motorway  (no hard shoulder) to clarify the price with the company despite this being illegal, dangerous and only for use in emergencies. This wasn't the only issue, the driver wasn't fit to drive and was swerving on the motorway whilst holding his phone in one hand and driving with the other. It got so bad I had to inform the driver that this was dangerous and against the law which he initially listened to but then continued to go on the phone throughout the journey. As previously mentioned the driver demanded a tip before the journey had even finished. At one point I even began recording on my phone as I genuinely believed the driver would leave us stranded on a smart motorway, during this footage I got the driver demanding a tip, insulting our age and asking for more money. It was only 2 minutes out of an hour journey where the driver non-stop demanded money. Towards the end of the journey I made it clear I wasn't going to be bullied by the driver to pay more money, the driver then went back on his promise to call the company to clarify the price, something I'd already done during the journey, making us think he was threatened to do so to try and intimidate us to pay more money. On another note, following the booking of the cab I phoned Alfa cabs to confirm the price writing it down as I was told. Upon meeting the driver the price had changed from £55 to £62 not including any late fees, I decided not to fight this as after calling the head office they stated this was the price from the get go, meaning an admin error must've been made to cause this. To conclude, it is clear the drivers of this company are extorting multiple good willed customers under the guise that they must pay for parking and pay way over the odds for being late. My advice for anyone looking to book with these guys is to avoid the return leg as the cab drivers aren't following the rules, breaking agreements and attempting to intimidate passengers. It's clear that the admin side of the business needs to improve the quality of the drivers to avoid the one thing you wish to avoid and that is putting passengers at risk through poor, careless driving whilst keeping passengers stressed throughout the entirety of a journey. The driver of this journey was a Mr Mirzada with the a Volkswagen Sharen with it's reg ending GZH.

I used Alfa cars for the first time on 15th October. Ruislip to Gatwick £56, about the same as…read moreother mini-cabs firms in the area. What I liked about them was that shortly after making the booking I received a text to confirm what I'd booked. On the day itself, I received another text (at 04:45) to say the driver would be with me shortly. And sure enough, she turned up on time and got me to the airport on time. This was the first time I'd had a female taxi/mini cab driver. It's so nice to see women entering areas of work which traditionally have been monopolised by men. Well done Alfa and well done the woman that drove me to the airport!

The service and drivers are actually quite nice and friendly. However, LHR Express Cars should be…read moremore transparent with their pricing and take more care of customer service. I ordered a car going to Heathrow airport and was quoted 33 pounds by the operator. I told her that I was leaving London with no cash so wanted exact quote based on credit card. I was never told any additional processing fee. When I called the company regarding the undisclosed fee, they said there is nothing they can do and just left me there. Needless to say, I was forced to pay the additional fee even though I got a quote upfront, while being very clear with what I needed to avoid the hassle on the day of departure.

Cheap Taxi and Great booking via iPhone App.!!!read more

I come to London often and this was the first time I used Airport Transfer. The communication and…read morebooking process was online and super smooth. The pricing was very reasonable. Upon arriving in London we found our driver easily. He was very courteous and the car was clean. Would use them again!

This is my first time booking (on-line) for a Chauffeur Service, to a foreign country (UK), for…read morerides between Heathrow Airport and my Hotel in London. Booked an arrival and return pick-up, for a total of 98 British Pounds. Not bad at all for a two way ride! ( A Black Cab will cost over 100 Pounds one-way from the airport) My driver called my cell phone at pre-arranged time, upon landing at Heathrow. He greeted us at the arrival exit, with a placard with my full name on it. The driver was very courteous and helpful with our luggage to the car. Bottles of waters are available in the car. On our return trip to the airport, the assigned driver arrived at the hotel early for pick-up and gave me a call. No stress and no-frills impeccable service! Highly recommended for travelers arriving in London with spouse/family and a lot of luggage! I cant imagine people travelling any other way!

They charged me 20£ for a 5 mile trip even if on their website the fixed fare is 10£ for the same…read moretrip! Complete rip off, don't use it!

They are very unprofessional the driver came and demanded for payment even before the ride started,…read moreHe was very unprofessional and racist.

Just awful, booked a cab for the airport the night before so timescales are critical, got a text on…read morethe day saying they would be 10 minutes late, driver turned up 45 minutes late, he told us he was only just given the job and knew he would be very late but was told to do the job anyway, this indicates a very poor level of management, avoid at all costs if you need a reliable company

My mom and I were picked up at Heathrow by Singh. He greeted us with a big smile, and assisted with…read moreour luggage out of the airport. The car was clean and smelled good. I believe he got us to our hotel quick as any driver could have. Would absolutely ride with 247 cars again with Singh!