This place is an absolute scam...please listen to all the other bad reviews. I personally almost got scammed and appreciate an honest reviews like this. Every other review is true (most unprofessional place), starting from the horrible 20 min cleaning, my X-rays were taken upside down and the hygienist couldn't even floss...I left with bloody gums. That's how you know you can never trust this place with further work on your teeth. The scam begins when they had me at 2500 dollars worth of work which I absolutely knew I didn't need. I was never going to come back regardless bc of the horrible job they did cleaning your teeth but the audacity to charge that much was obviously so fishy. I went to another highly recommended place and only had two cavities to fill which only proves that this place is an absolute scam. I would highly recommend this place called Serenity Dental! They did an amazing job and are recently taking on new patients. I am only writing this review to let others know that this place is an absolute sham and not only will they overcharge you for so much fake work they probably would do a bad job. Be warned!!! read more

Dr Lilly runs one of the most positive, accessible, and affordable dental clinics. Appointments are easy to schedule (say goodbye to waiting months), and she personally connects with all her patients. Since I have taken her on as my dentist, I have had: - 3 cavities filled - 2 cleanings - 1 root canal (done by a visiting doctor) - Invisalign treatment I was never once pressured into buying any treatment. All of the above was suggested, and voluntary. The only caveat is that my insurance does not cover ceramic crowns so I had to pay a little extra for that. Her support staff (receptionist Kaitlyn, and her dental assistant Roxana) are very good. The vibe of the office is fun (they make jokes and generally enjoy each other's company). They also play nice music. I feel lucky to have a trustworthy, kind dentist like her . read more

Dr. Lilly is terrific! She's now replaced two crowns and a filling and did a great job with each. Her office staff is super friendly and professional and each time I've called, they've gotten me right in. They really care for their patients and always make me feel special. Dr. Lilly's staff is awesome as well - thank you, Kaitlynn & Roxanna! I highly recommend this practice! read more

Can't say enough good things about Dr. Lilly and her team. To date I've had a two cleanings, a root canal, and Invisalign treatment and I'm very happy with all services. They're very responsive and their pricing is the best I've experienced. The best part is the fun energy in the office. They treat you like you are their long time friend or family, make jokes and always ask about your life. I always have a great experience at Dr. Lilly's office and so happy I found them. read more

My recent visit to Dr. Lilly's dentist practice was an absolute nightmare! Let me start by saying that I've been going to a different dentist for over a decade and trusted them completely. Unfortunately, I had to find a new dentist due to moving, and Dr. Lilly's practice seemed like a decent option at first, but boy was I wrong. First off, I sent my X-rays to the office well in advance, but they conveniently lost them because I was told that Dr. Lilly accidentally deleted her emails in the middle of the night while on vacation? (First red flag!) This was frustrating because they could have informed me before my appointment, so I could resend them. Instead, I was rushed into the chair without proper records. Dr. Lilly insisted on proceeding without the X-rays, claiming she could find the cavities without them. That should have been a major red flag, but I trusted her expertise. During the appointment, she told me that she filled two cavities on the right side of my mouth. The pain that followed was excruciating. I have had cavities filled before, but this pain was on another level. I was taking double the normal dose of Advil every 3 hours just to be able to work and couldn't sleep for more than 3 hours at a time when the medicine started to wear off. While dealing with some of the worst pain I've ever been in, I received my bill from Dr. Lilly and noticed that I was billed for THREE fillings when I knew I had at most two cavities on that side. When I questioned them, they treated me like I was crazy! I could not believe that she would complete a medical procedure without first informing the patient and receiving consent. I would have NEVER approved of her doing 3 fillings when I knew my X-rays (that she didn't want to wait to receive) only showed 2 cavities. I couldn't bear the pain any longer and sought help from my old dentist, who discovered the truth. Dr. Lilly's work was shoddy, using outdated technology, and she had filled THREE teeth without cavities! Unbelievable! The tooth that needed filling was still untreated. Of the 3 HEALTHY teeth Dr. Lilly worked on, one of the fillings was done so poorly done that my old dentist offered to fix it for free, fearing it would lead to more issues. It has been 2 months since I saw Dr. Lilly, and I still have to take pain medicine regularly throughout the day to lessen the pain of the horrible work she did. Not only did she cause unnecessary pain and harm, but Dr. Lilly also depleted my dental benefits by billing for her fraudulent work, leaving me to pay out of pocket for my actual cavities. It's a complete rip-off! What's worse, while she was working on my teeth, Dr. Lilly and her dental assistant had the audacity to gossip about other patients, using their full names! Utterly unprofessional and disrespectful. Avoid Dr. Lilly's dentist practice like the plague! Her work is sloppy, dishonest, and her ethics are questionable. Save yourself the pain and the money, and find a competent and ethical dentist elsewhere. I'm regretting the time I wasted reading reviews and trusting her. Stay far away from this place under any circumstances! read more

Dr. Lily has been our family dentist for a decade. Wouldn't trust my, or my kids', teeth to anyone else!

My daughter and I started going to Dr. Lilly she's so great and her work speaks for itself. I'm glad we able to find a new and caring dentist. Everyone in the office is so nice, welcoming, and very professional. I'm so happy with both our results & that we're able to finally stop the search for a new dentist. read more

I had an infected tooth and a few cavities. In 3 visits they treated the root canal, put a crown and removed cavities. During this time I made sure of Dr. Lilly's total professionalism. I'm very picky by nature and was looking for a dentist for a long time considering reviews and prices. I can say now it exceeded my expectations. Dr. Lilly did a flawless job! All teeth are very smooth to the touch and feel like native. Very accurate and competent professional. Highly recommend! read more

I've been going to Dr. Lilly for 15+ years! She's the absolute best! She has a warm and respectful personality, and I've never had a bad experience with her. I go every 6 months for a teeth cleaning, I've had my gums pressure washed with a deep cleaning procedure which I love. I've had all four of my wisdom teeth removed at her office, and I've had a few cavities filled over the 15 years. Overall I take fairly good care of my teeth and having her as my dentist for my 6 month check up makes a big difference in the health of my teeth and continued maintenance. The staff is friendly and accommodating as well. YOU WILL LOVE HER!!! read more

Had a cracked molar, Dr. Lilly took care of it with a crown. I was so impressed with the state of the art imagining equipment she used to measure the existing tooth, so that the new crown would be exactly like the old tooth. She has a machine to make the new crowns in her office, so I was able to have the crown the same morning without having to come back. The new crown feels so natural, its like my own tooth. I highly recommend Dr. Lilly. read more

She's the best! Fixed a terrible cap I had put in when I was younger absolutely perfectly. You'd never know it was a cap... Also, I recently had 4 fillings filled, and it was quick and painless. She's friendly, great at her job, and best of all, she has small hands, so you don't get that mouth ache later. She also fixed a root canal for me once, which was far less painful by her hand. If you're terrified of dentists, go see Dr. Lilly. She's awesome! read more

Went to this dentist a few years ago... Big Mistake. She invents reasons to take out old fillings and puts your teeth at risk. Up to this point I had never needed a root canal and within months of seeing her I had too! Shame on me for not getting a second opinion but I finally awoke to their devious practices. Don't go here. I'd recommend Dr. Mckibben in Long Beach if your ok with driving that far. He is the best. A highly regarded and honest dentist. read more

I was only there for teeth cleaning Xrays, and counseltation on work to be done. They were very nice and I did not have to wait. She starts cleaning my teeth with the glorified water pic. which is good. I think it is a good choice for cleaning teeth, and I have had i done before. When she was done, I ask her if she was going to scrape off what the water pic missed. She said that she got most of it, and someone else was going to finish. Well all the other gal did was polish my teeth. I was done, although baffled by what just happened. 20 minutes and my teeth are cleaned. I have not seen a dentist in 2 years. I was not only impressed with my new toothbrush, but that mouthwash must really be working good too. MMMMM. I Went to old dentist the next day ( My new insurance company did not have him listed as a provider, so I tried Dr. Lily who is). Me Bad! My dentist said you cannot clean by water alone. He scraped my teeth for over an hour. Thats right One hour. I also have receading gums, and dr lilys staff never even mentioned it. If you know the gum receading numbers, you know 6s and 7s are very bad, and need attention. They are cutting corners, and providing sub-par service in teeth cleaning. I could go on and on here but hopefullly this is enough. If they cant clean teeth to some reasonable standard, than what kind of dental work will you be getting? That is the question only you can answer. read more

Dr Lilly has been my dentist for 3 years. Dr Lilly really does care about my dental health, Her team are amazingly wonderful, supportive and understand individuals financial situation, there are payment plans. Dr Lilly has gone above and beyond the call of duty in my dental emergency (ie: calling me back at 4am to see if I was OK when I was up all night with a bad tooth) in which she immediately saw me the next day and solved the problem. The office is clean, the equipment is state of the art, with crowns completed on the day! Don't settle for Dr Cheap, see someone who will look after your dental health! read more

Hands down the best dentist I've been to in years. Clean office, wonderful staff. Lilly is a gentle as she can be and really cleans your teeth. Glad I finally found my dentist l. read more

Came here for a check up and a clean. After I got my x-rays taken, the check up was underwhelming because they didn't address my concerns when I told them my teeth are sensitive. They just told me go to back when I get my fillings done and they will take care of it then. This to me feels like a foot in the door technique where they will give me a lower estimate and charge me more when I go back to get more work done. Not to mention the cleaning was uncomfortable enough for me to leave a review. Afterwards, I called them for my x-rays to get a second opinion, and they told me that it will cost $25 since it takes them "time" to send me a electronic copy of my file. They also did not verify my identity nor asked me to sign a release form - pretty sure that violates HIPPA compliancy (I hope they read this). Mediocre customer service was mentioned a few times and I would be an addition to the thumbs down list. Would not recommend this place. read more

I loved being a patient of Dr. Lilly's!!! She and her entire staff, from the wonderful woman who set appointments(whose name escapes me but she was awesome!) to Cheyenne the hygienist, they all were awesome! My son had his wisdom teeth removed by Dr, Lilly and he was nervous, as was I and she did an amazing & caring job. She even followed up the next day to make sure he was ok. The only reason I'm not a patient is that we moved to San Diego 3 yeas ago. Great dental work and great staff!! read more

I was tired of trekking to my old dentist and Dr Lilly was close so I tried her. I have fairly crooked teeth so I had been going to the other dentist three times a year for cleaning, so I was stunned when Dr Lilly told me I had terrible problems and presented me with an estimate of 2000 dollars to fix all that. I began with a filling replacement that escalated to a half crown and a thousand dollars! I went back to my old dentist who took a long thorough look and told me all I needed was regular cleaning. And that the crown had been utterly unnecessary. Avoid this practice! read more

Fantastic service. I called because a tooth cracked. I got an appointment right away. Everyone was super friendly. Dr. Lilly made a crown for my tooth on her high tech 3D printer and I was out in an hour or so. I definitely recommend this dentist office. read more

Dr. Lilly has been my dentist for almost 8 years. She is wonderful - she knows what she's doing and she is friendly and very professional. I've needed a lot of dental work these past years and she has always been excellent at her craft. I highly recommend her (and have recommended her to many people who now feel the same way about her). read more

Dr. Lilly Koeff is just wonderful. It was my first time here, and I was so beyond pleased. The staff is excellent, and she is just lovely. I told her about all my concerns and issues I've had, she listen and went over everything with me in detail. I went for just a regular cleaning and she didn't pressure any unnecessary treatments or X-rays. I will for-sure be back in 6 months for my next check up! read more

Dr. Lilly is amazing! So is everyone that works there. They are always so accommodating and extremely friendly. I highly recommend going there :) read more

I'm utterly bummed out. I went to Dr.Lily's office about 3 years ago. They recommended a root canal on a molar. So I trusted them. I have since had soo many problems with this tooth. I had to go back multiple times to have the crown adjusted. About a year later that crown fell off and needed to be replaced. Ultimately it has been assessed as of late, by another dentist that the tooth that I had the root canal performed on needs to now be extracted. I'll add that I have a great set of teeth. I have never had any major problems. Until this. I think they should stick cleaning teeth and leave the rest to specialists. read more

I have never written a review for anything before, but I am that passionate about Dr. Lilly and the amazing staff at her office! I recommend this dentist to everyone I know. Their compassion and care for patients is incredible and they are very knowledgeable and helpful about your insurance coverage and payments. Prior to going to Dr. Lilly, I checked out a few dentists (knowing that I had quite a few cavities that needed filling due to genetically weak teeth that had never been sealed as a child). Other dentists in the area were rude and scolded me for what they assumed was bad dental care (I in fact take better care of my teeth than most people due to my families bad genetic history with dental issues, but am still plagued by frequent cavities). Dr Lilly and her staff were so kind and helpful. They had knowledge about the type of dental issues from which I suffer and were amazing about creating a plan to get my dental health and smile exactly the way I want it quickly. I am thrilled with the health and look of my teeth and I continue to sing Dr. Lilly's praises around town at every opportunity. Also, I recently had to change health care plans due to a new job and I ONLY considered options that allowed me to remain with Dr. Lilly's office. From my recommendation, about 6 friends have become patients and all are very happy. read more

The staff seemed friendly and the office was clean but the dentists are crooks! I was told by one of the dentists (Dr. Sally) that I had 5 cavities! She then calmly offered me invisalign for the fact that one tooth was slightly unaligned. She seemed to be more interested in selling unnecessary products and false diagnosing me than giving me an HONEST cleaning. I was completely suspicious when I left since I wasn't experiencing hardly any sensitivity. I got a 2nd opinion free of charge from Dr. Ray at American Family Dental (who primarily has received rave reviews on this website) and was relieved to find out I in fact had NO CAVITIES! NOT ONE! I highly recommend an honest dentist like Dr. Ray at American Family Dental. Unfortunately you will not find one at Dr. Lilly's Dentist! read more

I think this is a wonderful dentist and group and couldn't be happier! I had delayed going to the dentist in over a year, have a lot of old crowns and fillings as well as new cavities, and they grouped work in quadrants to take of care of it efficiently in a few visits. Lilly is fast, smart, competent and everyone there is nice and makes sure you are comfortable or they make adjustments til everything is right. I had a front tooth crown for about 15 years that was never right, the tooth hung too low and the gumline was off, and Lilly fixed it in 15 minutes, and that wasn't even the reason I was there! I highly recommend this small but good practice! read more

Dr. Lilly is the best dentist I have ever had. She has been my dentist for over 10 years now. My teeth are healthy, gleaming and in perfect order, just got my first implant...and it is perfect. She has been available at weekends for several root canal emergencies. The staff are loyal, efficient and gracious always. The office is bright, friendly and upbeat. I highly recommend Dr. Lilly to anyone looking for expert, up to the minute dentistry, at very reasonable prices. read more

Absolutely awesome. I have had my veneers replace and she did an excellent job for a very good price. Professional, friendly and amazing staff members. Always great. Sadly, I had to move to SF and am looking for a new dentist but I highly recommend Dr. Lilly. read more

We recently moved here and was recommended to go to Lilly after realizing a cavity in my daughters mouth. Everyone was incredibly nice and welcoming which immediately put my daughter at ease. Dr Lilly was attentive, kind and quick - great with small distractions in order to get the job done. Very satisfied with her services and the entire team - would highly recommend (and already have) to anyone. read more

Accidentally flossed out a new filling and found Dr. Lilly. She's great, does a great job, and is super flexible. Thanks!

I've seen quite a few dentists over the years. It's really hard to find one that doesn't try to shove a sale down my throat every time I go there (not even just in LA, back home in Pennsylvania my dentist tried to sell me whitening, straightening, even...I kid you not, **tooth lengthening** after almost every single session). Dr. Lilly and her team are straight forward, but not pushy. The only thing she recommended was a night guard, and since I know I've been grinding my teeth at night for years, that wasn't surprising. it's probably about time I stop putting that off anyway. I've tried different whitening products over the years (both behind the counter and through other dentists) but they all just ended up making my teeth really sensitive and bringing out a line on my lower teeth that was caused by braces I had when I was a teen. I asked the staff at Dr. Lilly's about whitening, and instead of taking the easy sale opportunity to say "oh, we have this great/super expensive whitening package we can sell you" they simply recommended adding baking soda to my brushing regimen. WHY have no other dentists ever recommended that simple idea before?! read more

i love going to Dr. Lilly. she cracks me up with her accent and laid back vibe. she is super nice and the entire office full of women is a like a mini soap opera. her prices are the best in santa monica for a private practice and the service is great! read more

I love my Dr. Lilly and her staff! After 10 years of skating by without regular dentist visit I was forced in with deadly tooth pain. I called this office as they were around the corner from me and although they were booked up, Dr. Lilly squeezed me in to help. I give 5 stars but would give 10 b/c of their talents, professionalism, modern office and also b/c it's in my neighborhood. I since learned my lesson and see her regularly; I have even sent several of my friends to her with the same positive response. read more

Every time I visit Doctor Lilly, so that my FOUR children AND I can get our teeth cleaned & check up, I am AMAZED at how well Doctor Lilly AND her WONDERFUL staff can make this such a pleasant experience for all of us! There is NO way I would consider sitting in a dentist chair myself- with children in Tow, if it wasn't for the EXCELLENT, Kind & swift care that Dr. Lilly's team provides. Thanks Guys! read more

Dr Lily identified a cracked tooth and cavity duringmy daughter's regular six month tooth cleaning. She did not bother to x-ray the tooth. She filled it so high that a second visit was needed to correct the bite. Over a long holiday weekend, the tooth was so sore that eating solid foods was impossible. 48 hours later, rmy daughter realized that a chunk of the tooth had fallen out. Dr Lily is defensive, unpleasant and abrasive. Do yourself a favor and go elsewhere! read more

Excellent service! My mom had a sudden tooth ache and we were able to get an appointment quickly. It needed to be treated asap and dr. Koeff worked hard to be able to do the procedure the same day. The price was very reasonable even without insurance. Front office was very friendly and professional. read more

Poor customer service , I called to set up an appointment as I am having a dental emergency . the women that answered the phone were rude and gave me attitude for no reason . I wouldn't suggest anyone to this place based on the 2 minute conversation I had today. I don't like doctors offices that forget they are still a customer service business . Don't waste your time calling read more

The only dentist I trust. She is professional, does great work and her office staff is on point. They are so helpful and are great at follow-up. She is honest about what needs to be done and she does not do quick fixes. She is honest and does not take any short-cuts. read more

I'm surprised to see that some people were unhappy with Dr. Lilly. I think she's great and the staff is really nice and knowledgeable, both about teeth and insurance. What's better is that my kids love going to the dentist. But, that said, I make sure that when I make an appointment I ask for Dr. Lilly because I haven't been happy with the other dentist who works there. read more

I went to this dentist for a general check up and cleaning a couple months ago. Upon arrival, I was asked to fill out basic health history forms and was taken back to wait for the dentist. She was in such a rush to get out of the office that day that she came across as crass. In a rush she gathered utensils to quickly begin the teeth cleaning process. Immediately, I taste blood gushing in my mouth to which I said, "ouch". She was so irritated and impatiently replied, " your teeth are too sensitive, don't you floss!" Not having the least bit of compassion she proceeded to clean whilst still being irritated. She stopped cleaning and snapped, "how'd you ever get you teeth cleaned before with such sensitive teeth?" I have never met a more rude and unprofessional dentist before this one. After one short minute she basically came to the conclusion that I should have about 9 fillings replaced and I had a over 5 cavities. Needless to say, I was speechless considering I had been to the dentist a short month before and everything looked fine. Btw, I floss daily, brush three times a day and never have problems with my teeth. Unfortunately, I later found out this dentist was in a rush to leave the office early and upset I couldn't reschedule my appointment to an earlier time that day. I visit the dentist every six months but I moved so I was in the market for a new one. Will not recommend her to anybody. read more