The worst customer service I have ever experienced at LilliPois -Via Cassala 22. I went there, accompanied by my dog, to buy some household goods. As there were few items, I was carrying everything in my hands, so when I was paying at the till a lady who works there (who shouldn't work at customer service at all) approached me with an open bag in her hands asking me if I opened the plastic bag that contains a roll of bags for rubbish. I just replied "No, I didn't" and she said "Yes you did it" and I replied "why would I open that? I was carrying lots of stuff in my hands, I invite you to check the CCTV 'cause you are wrongly accusing me of something I didn't do". The lady said "I don't check, you did it". She left me talking on my own and went away whilst she kept saying that I opened the bag.
I honestly felt powerless because its not nice when someone accuses you of doing something without evidence and its not the way to address a customer. She was extremely rude. I hope this message gets her manager because it shouldn't be the way of handling a misunderstanding with CUSTOMERS and accusing someone without any kind of evidence or even being willing to check. Shame on you lady, you shouldn't work there or at customer service at all. read more