This past winter, I had an ASUS notebook that was out of warranty and was dead as a doornail. The…read moregentleman at the store told me that it was a bad motherboard (which I knew about, but didn't tell him). I had already been told by ASUS that it would cost too much to fix, and that I should buy a new notebook. My bill for a new motherboard was $140 installed. They even dropped in my SSD drive at no charge, and reinstalled the operating system. I was pleasantly pleased. This past week I took a notebook to this business, and Nick was very upfront that they had a lot of work and the repair would most likely take a week. I had a message waiting that my machine was fixed by the time I got home. Had to be a mistake? Nope, he figured out the problem, fixed it for me, then when I came in, he said "no charge, it was just a setting". I'll use these folks again. There has not been any "attitude" in their voices, they have just been very pleasant to deal with. Please note, this is the North Mount Juliet Road location. I don't know about the Hermitage site.

Went to the location on Mt Juliet Rd and bought two wireless mouses for my business. It turns out,…read moreI can't use these, because they are touch-sensitive, and I didn't notice this initially, and really, didn't know such a thing existed. We need the click-type and as we often are wearing latex gloves, and this mouse would be a problem. So, naturally I went to return them. They didn't have other kinds in stock. So I wanted a refund. Turns out, I didn't read that "all sales are final". They would NOT take these back. He did offer to swap them for something I cold use, but in the meantime, a co-worker had purchased other ones. So I was stuck with two items I can't use (new, in the original packaging). I told them that policy is unusual and frankly, unacceptable. My business (a two-store Mom and Pop) takes returns, no questions asked. After some words - they weren't horrible - they just kept repeating the policy. One man also said that "This isn't Wal-Mart., who will take back any damn thing". What he doesn't realize is he is urging me to actually shop there. Actually, even Wal-Mart gives better customer service than I received at my visit. Still, I'd rather give local businesses MY business, as I have a local business too. I value my customers enough to want them to come back. I finally asked for the owner's phone number. He said we can't give that out. I didn't want his cell, just a way to contact him. I insisted. The man said "They don't give out Bill Gate's number!". Seriously, I am not making this crap up! While that may be true, there is SOMEBODY at Microsoft that has the authority to help me. One gentleman gave me the phone number of the manager or owner via a card at the counter. Turns out, it was the number of one of the guys I just talked to!!! Can you say, "infuriating"?? After I calmed down, I called the store back, and got no further. Then I realized that I can just return the two mouses we bought in the meantime back to Staples (THEY take returns!). This would at least let me recoup some of the $ I was now out. I called the store again to order and swap...no answer. Called again, straight to a busy tone. Hmmm...So then called the location on Old Hickory. I told them I bought two mouses from the other location and can I swap those for another kind. That gentleman said they can't even swap them out! He kindly offered to order me two more....Uh huh. Also told me the person that sets the policies was on "vacation"...could be true, who knows. When can I get in touch with him? "Oh, we never know. he comes and goes..." Ok...got it. You are blowing me off, big-time. So now I am truly stuck with something I can't use, and I am being punished for shopping local. Well, Staples will get my future business. Yes, I didn't read the fine print. I take responsibility for that. I honestly didn't think that returning an item was NOT an option. But not even being able to swap them? I tried to call the OTHER location back again...no answer. Jeez... Now I am probably out more man-hours than it is worth. I can't comment on any of the services they offer, nor will I be able to in the future because I will not be using them.