I am writing to express my extreme frustration with the repair services provided by Asurion, Amazon, and LEVT. As a customer, I have encountered significant delays, unresponsive communication, and overall dissatisfaction with the repair processes for my products. Allow me to elaborate on my experiences: Asurion: Despite having a newly purchased warranty, the speed of service has been abysmal. My claim has been pending completion for an unreasonable amount of time, and I am left without a resolution. The lack of transparency and updates regarding my repair status is unacceptable. I expected better communication from a reputable company like Asurion. Service request 1835040391 LEVT timeline: 30 May- purchased a Ebike for $576 on Amazon and got the asurion coverage. 4 June- received it. 25 June - Submitted asruion came because my sone hit the curb when he got a flat tire and bent the rear disc brake disc. 26 June - Submitted all information and picture again to LEVT as requested. Spent 30 mins on phone. Note LEVT is the only Asurion third party who handles bike repairs and google reflects its poor speed of service. 03 July - Answered all previous submitted question again to LEVT and submitted more pictures. Spent 25 mins on phone. 08 July - had to take a measurement of the two holes for screws and sent it in. 11 July - called and complained to Asurion. They transferred me to LEVt and spoke to them again. LEVT stated they are waiting on Totem to send them a link for the parts in order to get authorized. 15 July - Called LEVT and textedd them no updates. Throughout the process I did not get updates I had to call numerous times and wait until I got through. Most of the time the phone system hangs up on you. 25 July - Called LEVT again and they stated they got the link the last time we spoke and recently attempted to use the link but the link did not work. So either they procrastinated on using the link in a timely manner or Totem sent them a bad link. LEVT: My experience with LEVT has been frustrating. The lack of clarity regarding warranty coverage and repair timelines is infuriating. As a customer, I expect better communication and faster resolution times. LEVT's handling of my broken product has left me dissatisfied. It is essential that LEVT reevaluates its repair procedures and ensures a smoother experience for customers. read more

See all

They have had my scooter for almost 2 months at this point. The staff is nice but always says they are working on it. When i ask if i will ever get my scooter back this year or maybe next year they have no update. Amazon and Asurian said they would repair it in 7 to 10 business days and now it's been two months. read more

Light Electric Vehicle Technologies - Scooter out for repair - Pocatello, Idaho

Our company has worked with LEVT for many years and have found them to be honest, helpful and innovative.

So, they are supposed to fix an Amazon item I purchased an Extra warranty for. I have received MANY emails from them, giving me excuses as to why they will not even attempt to fix the nearly new item. Please everyone, be careful. Their techs make up random explanations as to why they will not fix it under the Amazon Aroura warranty. Really sad because this was for my little boy. read more