The Erie lift service is proof positive of how Government run programs can be problematic without proper over site. This Erie run facility, should be immediately shut down and turned over to a private contractor and monitored continually for how the operations are run and how customers are being treated. But because it's a government operated program "EMTA" it is let run with zero over site, with a staff of people with the worst attitudes on the planet. I am responsible for helping take care of my elderly parents, which includes getting them back and forth to doctor appointments. When first confronted with this task, we as a family figured that we would give the lift service a try. It has been one bad experience after another, which has prompted my negative Yelp. It would take many pages of writing to cover all of the issues, but what I want most to cover is this. Not one person "not even one" that I have had to deal with in regards to the lift service for the past 3 years, is ever courteous, friendly or helpful. The general attitude with this entire operation is beyond negative. If this was a private business, it would have gone out of business long ago. Something needs to drastically change there. For starters, someone in a position of management needs to record every phone call, between customers and service personnel, and give a listen to their interactions with the clients. Awful just doesn't begin to cover the bad attitudes of the people working there. You know, I'm wrong... Asking management there to do a review.... Wrong. Management is the issue and why this place is run so badly!!!!!!!!!!!!!!! read more