A $13,000.00 mistake... Nice people, but they sell bottom…read moreof the line product. The floors were junk from the start with the thinnest veneer layer and the thinnest wear layer on the market. They came out to replace several boards that were cracked, but the poor quality has gaps larger than any other flooring I have seen and the edges are bright as the veneer is so thin it doesn't color the beveled edges. The installers were nice, but were working with junk, and the company is only as good as the product. After they left one foot of the dishwasher on the sub floor and the other on the wood I had them come back out to fix it as they were also fixing other boards and trying to color in the flaws and damage to the floor with a black stain marker. I removed the dishwasher and they added more floor to level it out but unfortunately the old valve leaked and despite drying up the water the larger gaps in this flooring allowed it to spread and it in very little time ruined over 80 square feet of flooring. so never let an ice cube melt or it will cost you dearly. Best option might be to find a company that is more concerned with quality and can better guide the customer. The only reason they get two stars is the fact they are nice and were willing to try but in the end we are left holding the bag... the empty bag of money and now have to turn our lives upside down again to move furniture, remove floors, replace the upstairs sub floor, and put in a quality product. I have asked for the owners to contact me so I can cancel the carpets in the rest of the house that we have already paid for but not yet scheduled. I am sick to my stomach over wasting $13,000.00 and a lot of time. Bottom line, buyer beware and find a company that offers better quality. I only posted a few pics.

I had used this company for a whole house remodel : floors, painting, electrical etc over $20,000…read moreworth. So naturally I used them again when I purchased a condo in Mt Pleasant. Very nice initial estimate. Paid the required one half. Was quoted install in one day?! I was surprised and said sure. It took 3 days which I didn't mind. Ran into an issue that they needed extra to float bathroom floors . No problem paid on the spot. Finished the 2 days after the expected finish time. Came home installer was rushing and it showed. Poor corner cuts on existing door jams. They left me with no extra flooring to cover the bare spots! Quarter round at the end during the installers race for the finish looked horrible. Had a planned visit to FL for 4 days came home and really inspected the work. Both toilets in both bathrooms were a wobbly mess! Mind you I paid the extra to float the floors!! Called and left 2 messages with the project manager... he never called me back. Called my plumber and he removed and inspected both toilets and they would never sit flush because flanges were 2 inches above said floated floor!! It was going to cost to have floors re floated and flanges cut down. Called the project manager again 2 times.. no response! Finally had to just call the office and someone finally called me back!! The guy said he doesn't get paid to come out on a Saturday and had his installer come too. Guess what You are correct! We need to have someone come out to fix this! My problem being the installer knew and left me like that!! Someone else might be ok with rocking toilets etc that eventually would cause water leaks and need to replace whole floor.. beware! Unless you call diligently you will not get a solution! Oh and by the way I had to pay extra to have the problem fixed!! When it should have NEVER been left like that to begin with!! Do your homework! Would not recommend!!

I was new to the Charleston area, in a new house. I wanted my garage floor done. I checked out 4…read moreor 5 companies offering similar floor finishing treatments, and got a quote from two. I chose Patriot for two reasons: their quote was competitive, and they are a family business. I'm so pleased with the results; I heartily recommend team Patriot. I was up against a deadline, and Patriot was with me every step of the way. I had an issue along the was, and Patriot stood behind their product and team, and resolved it beyond my expectations. These guys know customer service, and take pride in their work. Give them a try.

The entire process was exceptional and a major shout out to Nadean, who was super responsive and…read morequick to answer questions. The garage looks amazing and they couldn't have made it any easier as a customer!

I am so pleased with their customer service and installation! Very courteous and prompt!…read more And...the job was actually less expensive than the "big box" had quoted us!

Caution!! this store does not care one bit about customer satisfaction. Ordered carpet and binding…read morefrom saleswoman in store. Reuben installed the carpet stair runner without us approving it first. The wrong product was installed and he immediately called the store to let them know. there was no apology, no offer of options to correct the mistake. manager argumentative and blamed my husband and I and basically called us liars. Very disappointing.

Fabulous job on my front porch. Brian n Miguel were prompt, courteous n friendly. I would highly…read morerecommend!

In the span of a single day, they transformed our patio from a multicolored gray and two blank…read moreslabs into a really attractive flooring. Although it took some time for the install to take place, the wait was well well worth it. The transformation has received many compliments.

Flooring Factory replaced all of the flooring in our house. I'd hire them again, but we don't have…read moreanymore flooring that needs an upgrade. I highly recommend this company. They were very helpful in the show room and gave us a variety of options at various price points. They are really easy to work with, accommodating, and genuinely nice people. Julie is extremely on point with communication too! She made me feel like we were in good hands during the entire process.

10/10 experience with this Team. We hired them to replace carpet with re-engineered floor in our…read morenew home. They were very communicative before the project (with pricing, availability, etc) as well as during the actual install. There was a bit of a difference between the existing floor vs what we ordered, so the Team called to confirm we were OK with the difference prior to install. We appreciate the white-glove treatment and the team did a fantastic job. would recommend highly for any other jobs!

Abraham and his crew did a beautiful job renovating an enclosed sunroom to a beautiful new room for…read moreus. He was very responsive and wanted us to be happy with his work! The room had a mini split put in as well as all new drywall/woodwork and even a brick floor. The exterior of the house had to have new siding put on since we had two windows and a door removed. It looks seamless! They also put wood ship lap on the ceiling in the family room and primary bedroom! We love it! We highly recommend Cruz Remodeling and Repair. You won't be disappointed!

We recently had our patio enclosed, and I couldn't be happier with the results. The team did an…read moreoutstanding job from start to finish -- extremely professional, detail-oriented, and a pleasure to work with. The craftsmanship and quality are top-notch, and they took great care to make sure everything was done right. They kept the workspace clean, stayed on schedule, and communicated clearly throughout the project. The finished space looks amazing and blends perfectly with the rest of our home. I've included a few photos to show their excellent work -- highly recommend this team for anyone looking for quality and reliability!

Glenn and his team did a great job. They were on time, very professional and friendly. They…read morereally care about doing a good job and it shows. They sanded and refinished our pine floors and they look amazing! I would highly recommend them!

The installation crew was superb. They arrived on time, answered my questions, adjusted the plan of…read morework to accommodate my needs (working from home), and cleaned up thoroughly.

I went there thinking it was McGrew's carpet cleaning. While they took my rug and I paid for the…read moreservice, this is not the good old McGrews cleaning. They sold the flooring business, which now uses the name. The carpet I turned over to them was very expensive and had dog vomit. They did not spot treat it, but cleaned the whole thing in a way that faded the colors and only set in the pet vomit. Gave it back to me without showing me results. I got it home and saw the spots, called them immediately. I left a message on their voice mail (4pm) about the issue. It has been two days and no return call. I did find the people at the real McGrews carpet cleaning, who are in my house right now working to remove the stain. Yes - they came to our house. If you need your carpet cleaned, find the family that ran McGrew's carpet cleaning. Do not use this company which is trying to borrow off the McGrew name.

These guys are nice no pressure and the selection is great for a intimate showroom. But their…read moreknowledge and patience make it well worth it. See the other reviews that are hidden for other 5 star reviews. Highly recommend.

We we're searching for a simple modern looking carpet for our master bedroom, they had a nice…read moreselection overall but it was hard to find the right style and color (not only here, but several places we looked.) Now, several months down the road, I feel that they could have done a much better job directing me, and it is clear that the carpet we bought is simply crappy carpet. It has not held up as well (we were warned about a low pile berber carpet, but that doesn't make up for the carpet just being unfit - it should have been marked for only certain areas of the house, or not sold at all.) The installation was subpar as well, all of the edges are loosening and unraveling along the door frames and some areas around the baseboards. All in all not happy with our experience. If you want higher end carpet or flooring, they do have a nice selection, just go into it not leaning too much on their guidance.

Received some very efficient knowledgeable help. It was too…read morebad the tile would take so long to get in and the prices were SO high when compared to similar-looking products made of the same material at Home Depot or Lowes so I just went that route instead.

Even though we were only looking for borders, the sales person spent a great deal of time pulling…read moresamples for us. She was helpful and pleasant.