Went to look at a new wedding band, had to wait ages for service while she was serving another…read morecustomer but didn't even bother to acknowledge we were there and at least say she be with us in a moment. Just before we walked out we got served. Even though she was very pushy about it we decided to go with one of the rings but I had my concerns. Having high blood pressure my finger has swollen since I got married and had to get my old ring off first before we could size it. She said about cutting it off but I did not trust her to do that plus I didn't want to. Eventually we finally agreed to lay by it and come back within the week after I get my ring off with ice and soap at home, to get a size but she still put a size on the form which we kept dying not to. So we had to insist on putting a question mark next to it as the size she put was the size I currently have which is too small now. A few days later we get a call that they've already resized it and when being told they weren't supposed to do that yet he hung up. So we went in there to speak to them in person. All we got was lies about sizing my finger which she never did at all cause I still had my old ring on. Then it changed to something about sending me to some place for a proper size which is another complete lie. Then she said about fixing it and I asked how seen as they've already cut it down. They want to put the gold back on, now if you know anything about gold it compromises the integrity of the gold and makes it weak in the areas it's been put back on. Then she finally brought out the sizing rings but refused to let me try on the size I wanted to and got me to try one that's two times the size of my original ring. I wanted it smaller so that once I get my blood pressure down my fingers will go down again but still wanted a bit bigger then my old one. So I said because they resized it when they weren't supposed to and because she wouldn't let me try the size I wanted that we just want our money back seen as they've stuffed the ring. She tried to say they didn't have the money in the register, which is strange for a jewellery place, and then claimed she couldn't refund via eftpos how the deposit was paid in the first place. Then advised for us to come back in two days when her husband was there. After ringing fair trading and speaking to centre management we thought we'd advise her of what we did and that we expect the money when we come back which she argued with us and became very stand offish especially when I mentioned that she shouldn't be working in retail if she doesn't know how to do a simple refund with eftpos. Today when we went back her husband was there and when we said we came to get our money back he said he wasn't going to give it back in such a rude and trying to be intimidating way. Now they did wrong and we were not standing for this so ended up in another argument with him yelling at me about the way I speak to people but like I said to him he's speaking to me that way first so he can't speak. He threatened to call the cops but changed his mind after I said for him to go ahead so we can have a nice chat about the con they pulled on us. All we wanted was our money back and that would be it but they tried everything to make us buy a ring that they resized when they shouldn't have which is too small. Finally he did give us the money back. The lay by slip isn't even a proper lay by slip to begin with. Other jewellery places even said they are not allowed to send a ring for resizing until its been fully paid off and that she never should have written down the size on the form (one even suggesting it's illegal) seen as it was a lay by. And one even said she has heard that she is stand offish and uses intimidation from other customers. My advice do not go there at all it's not worth the drama, they have no concept of customer service and will do anything to get you to buy their stuff including lie through their teeth.

what an amazing place. sheer taste and style . 50's style maybe. must to see. if you cant get there…read moreat least go on line and look to see if its for you. i think it is incredible. sent to my daughter to visit.

I am more familiar with Kitten D'Amour from its Adelaide Street shop and was quite surprised on my…read moremost recent trip to Westfield Chermside to find this little boutique shop pop up again. They have three stores in Queensland (Chermside, Adelaide, and Gold Coast). Unfortunately, being shoved in a massive shopping centre, this one looses a bit of its charm. I can't help but be torn from the fantasy that this store normally creates by the screaming children, frantic Christmas shoppers and just the all to bright white light of Westfield. For a boutique store that oozes old school class and sophistication, this is not the ideal place in my opinion. Nonetheless, it still sells some amazing pieces of clothing, all very feminine, unique and beautifully crafted. Since Kitten D'Amour only create a small quantity of each design, it means that each shop stocks slightly different items. The prices are not cheap. A dress will set you back about $200-$300. But for the quality and unique look that you are getting these prices are more than fair. It just means I have to work a little harder to indulge in the stunning clothes available at this shop.