I had to call 911 when I was injured. I was taken to the hospital by Pridestar. I wasn't given a…read morechoice who took me even though our town ambulance arrived as well. They charged me 3678.40. No life saving measures were needed. I remained stable for the 13 mile trip(they charged 948.09 for milage alone!) They EMT was nice and skilled. That does not make the bill justified. This company is price gouging and should be ashamed of themselves. Unfortunately ambulance service is not currently covered under the No Surprise act and they can balance bill for being "out of network" they don't have to tell you the cost or that they are out of network!

Last year I broke my clavicle in two places while walking my dog. Thinking it was shattered due to…read morethe pain and bone movement, 911 was called. 911 dispatched an ambulance. I had NO CHOICE in who they sent. Well, they happened to send the the most expensive ambulance service in NH: Pridestar. This resulted in an over $4k bill for an ambulance ride going only 11 miles. This was coded as ALS Level 1 - advanced life support - simply because they administered intravenous pain medication.... Ironic that this same drug - abused by many unfortunate people on the streets - likely costs under $100, if that. I had no choice in the ambulance provider. Its predatory price gouging and financially taking advantage of people in (sometimes) dire, life-changing emergencies. This is morally reprehensible. These charges are highly unreasonable for the services provided. Myself, and the majority (if not all) customers have NO CHOICE in what provider is dispatched. The state average is $1,467. Had I called my Town's Police/Fire/Emergency directly (rather than 911), the cost would be significantly less. It's obvious that they are charging this ludicrous amount because they are clearly getting away with it. (because - again - people who call ambulances don't have a choice and there appears to be no law in place to stop them).

We had the absolute pleasure of working with Ray and his partner yesterday when leaving Logan…read moreAirport. Ray and his partner were able to safely remove my friend from a private jet and take him directly to Mass General. My friend broke his leg in the Bahamas and couldn't put any weight on his foot. Ray and his partner jumped right in and made what we thought was going to be a nightmare very easy for us. It was freezing cold, but they kept my friend warm and calm during the transport. Thanks again, Ray and partner--I'm sorry I forgot her name. She seemed to be new, but she was also amazing and extremely caring and professional.

From the owner: At Metro Ambulance, our dedicated team strives to provide an exceptional patient experience when…read moreyou need it most. We offer high quality Basic and Advanced Life Support care through highly trained providers, state of the art equipment and superior customer service. With the support of a dedicated team that excels in their respective areas of focus, we deliver a quality and commitment that only comes with experience and a desire to continuously improve. Our comprehensive range of services include ALS and BLS interfacility transfers, non-emergency medical transport, air medical ground transport, long distance transport, concierge transport, pediatric specialty transport, event details, ventilator transport, medication management transport, organ transport, and more!