I had a terrible time coming in here to pick up some tickets I ordered online with Ticketmaster. This is the only Ticketmaster location in Tijuana, so it was the only place I could go. They didn't speak English, which is fine, as it should be a fairly easy transaction with my limited Spanish. But they didn't like my credit card because the numbers were on the back and they couldn't use their ancient credit card slip system. They told me I'd need to call Ticketmaster and change credit cards, which wasn't going to happen as I don't live in Tijuana and wasn't going to negotiate that hour-long phone call. They got back on the phone with Ticketmaster after my insistence, and couldn't reach a human. They kept trying to give up and send me away, but I told them I was not leaving. Finally I told them they can use a pencil to take an imprint of the card. The second guy tried the machine and lo and behold, it took an imprint just fine. Why couldn't the girl try that 30 minutes prior rather than wasting my time? Then she wrote the details on the slip and screwed up and had to rip it up and start over. I know these guys don't actually work for Ticketmaster, but if they're going to be the agents for people who need to pick up their tickets, they need to be better trained. This was a train wreck of an experience, and after 45 minutes in the store and much frustration, I finally walked out of the store with my tickets. It could have been a 5 minute visit. read more